Important information Flashcards
GDPR, Safeguarding, Whistleblowing etc (16 cards)
What is a PDP?
A Personal Development Plan is a document that allows you to identify strengths, weaknesses and targets. It identifies room for growth, professionally and individually.
What are the standards of the GDC?
Put patients’ interests first
Communicate effectively with patients
Obtain valid consent
Maintain and protect patients’ information
Have a clear and effective complaints procedure
Work with colleagues in a way that is in the patients’ best interests
Maintain, develop and work within our professional knowledge and skills
Raise concerns if patients are at risk
Make sure our professional behaviour maintains confidence in us and the dental profession
What is the scope of practice?
These are services that health professionals are competent to perform and permitted to undertake
You should stay within your scope of practice
Who are the CQC?
What is their role?
The Care Quality Comission is the independent regulator of health and adult social care in England.
It ensures that services provide safe, effective, compassionate and high quality care. - It encourages these services to improve. It does this by inspecting, monitoring and regulating services.
Who is the GDC?
What is their role?
The General Dental Council is the UK-wide statuatory regulator of the dental team.
They are responsible for protecting patient safety, maintaining public confidence in the dental profession and regulating dental professionals.
They register qualified professionals, sets standards for the dental team, investigates complaints, fitness to practice and ensures good quality of dental education
What is the HTM 07-01?
Provides guidance on the safe and sustainable management of healthcare waste.
It outlines best practices for waste segregation, storage, transportation and disposal with a focus on environmental protection and cost savings.
What is the HTM 01-05?
Provides guidance on decontamination in primary care dental practices. It focuses on ensuring the safe and effective cleaning and sterilisation of reusable instruments to prevent cross-infection, protecting both patients and staff.
What is valid consent and how do we obtain it?
Valid consent must be voluntary and informed, and the person consenting must have the capacity to make the decision.
You must fully inform the patient of all aspects of the treatment, its risks and outcomes.
The patient must be able to answer questions at any point and the request for consent must be clear and obvious.
Explain the importance of CPD
CPD allows you to develop and expand your knowledge to further your career. It also allows refreshment of your existing knowledge to ensure you are up-to-date with current requirements and policies.
What does Duty of Candour mean?
The general duty to be open and transparent with people with receiving treatment care from you.
Patients should be given all relevant information to make an informed decision on their care.
Healthcare professionals should be 100% honest with their patients regarding treatment plans and care options
What specialist services are available in the dental sector?
Implants
Endodontics
Orthodontics
Pediatric
Periodontics
Prosthodontics
Oral surgery
Restorative
Radiology
How do you update and store patients clinical records securely?
Confirm any changes with patients at each visit
Send out digital forms for patients to complete independently
Password protected digital software
Paper documents stored in a lockable room
Shred confidential documents after use
Dispose of documents after the required time frame
How would you communicate with a very nervous patient?
Remove my face mask so the patient can see my full face.
Pull my chair up next to the patient when talking to them - get onto their level
Eye contact, speaking slowly and clearly.
Ask if they have any questions
Talk to them about everyday life to take their mind off of the appointment
What are potential barriers to communication and how do you overcome these?
Language barriers: translators, bi-lingual staff
Physical barriers: Assist in moving, make accomodations where possible
Disabilities: braille, clear voice, sign language
Jargon: Use everyday language
Lack of trust: Build up a good repore with patients
What are the different methods of communication?
Verbal - using words
Non-verbal - eye contact, hand movements, body language, sign language
Listening - listen and respond to what the patient is saying. Respond appropriately
Written - emails, letters, written information
Visual - videos, images, models and displays
What is whistleblowing?
A dental professional should raise any concerns about the welfare of vulnerable patients or staff members that may be receiving unwelcome attention from a member of the team
