Indicateurs Clés De La Performance (KPI) Flashcards by Francois Lalumière-Bédard | Brainscape

Q

Taux de rétention client (CRR)

A

A

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Q

Indice de satisfaction de la clientèle

A

B

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Q

Taux net de recommandation (NPS)

A

C

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Q

Taux de renouvellement de la clientèle

A

D

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Q

Engagement client

A

E

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