Individual differences at work ch 3

Question 1

Individual differences that influence work beaviour

Answer 1

1. Diversity
2. abilities and skills
3. Attitudes
4. Personality
5. Emotions
6. Perceptions

Question 2

Stable/ Primary diversity factor dimensions

Answer 2

• age
• ethnicity/race
• gender
• physical attributes
• Sexual orientation

Question 3

Changable/ secondary diversity factor dimensions

Answer 3

• education
• Marital status
• Religouse belifes
• health
• Work experience

Question 4

Benfits of diversity

Answer 4

-Enhanced decision quality
-Better connection with customers.
-More creative innovation
-Higher financial performance

Question 5

Ability

Answer 5

A person’s talent to perform a mental or physical task

Generally stable over time

Question 6

skill

Answer 6

A learned talent
Acquired in order to perform a task

Question 7

an attitude is

Answer 7

• A mental state of readiness
• Learned and optimized through experience

Question 8

Attitudes

Answer 8

• Are learned
• Define one’s predispositions
• Are the emotional basis of interpersonal relations and identifications with others
• Are closely linked to personality
• Are subject to change

Question 9

Components of attitudes

Answer 9

1. Cognition
2. Affect
3. Behavior

Question 10

cognition is

Answer 10

A person’s perceptions, opinions, and beliefs

Question 11

Affect is

Answer 11

Emotional components of attitudes; learned from parents, teachers, peers

Question 12

Behavior is

Answer 12

The tendency to act in a certain way toward someone or something

Question 13

Job satisfaction is

Answer 13

an attitude towards a job that results from a perception of the job and the fit between the worker and the org

Question 14

Factors that impact job satisfaction

Answer 14

• Pay
• The work itself
• Promotion opportunities
• Supervision
• Co- workers
• Work conditions
• Job security

Question 15

Personality is

Answer 15

A relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors

Question 16

personality…

Answer 16

1. has observable, measurable patterns
2. has superficial aspects, such as attitudes towards being a team leader
3. Involves both common and unique characteristics

Question 17

big 5 personality dimensions

Answer 17

O- Openess to experience
C- Concientiousness
E- Extraversion
A- Agreeableness
N- Neuroticism/ emotional stability

Question 18

Openess to experience

Answer 18

Intellectual, imaginative, curious, broad minded

Question 19

Concientiousness

Answer 19

Dependable, responsible, achievement, oriented, persistent

Question 20

Extraversion

Answer 20

Outgoing, talkative, social, assertive

Question 21

Agreeableness

Answer 21

Trusting, good natured, cooperative, soft hearted

Question 22

Neuroticism

Answer 22

Relaxed, secure, unworried

Question 23

personality is

Answer 23

a function of genetic and environmental interaction

Question 24

Locus of control

Answer 24

The degree to which one believes their behavior influences what happens to them

Question 25

locus of control: Internals

Answer 25

believe their good performance is due to their effort or skill

Question 26

locus of control: Externals

Answer 26

believe they are controlled by outside forces over which they have little, if any, control.

Question 27

emotions are

Answer 27

a state of physiological arousal accompanied by changes in facial expressions, gestures, posture, and subjective feeling.

Question 28

Moods

Answer 28

the mildest from of emotions

Question 29

Emotional labour

Answer 29

Managing emotions in order to perform one’s job, is stressful and may lead to burnout

Question 30

emotional inteligence is

Answer 30

The ability to… - Be self-aware of feelings - Manage emotions - Motivate oneself - Express sympathy - Handle relationships with others

Question 31

4 dimensions of emotional inteligence

Answer 31

1. self awareness 2. Social awareness 3. Self management 4. Relationship management