Individual differences at work ch 3 Flashcards
Individual differences that influence work beaviour
- Diversity
- abilities and skills
- Attitudes
- Personality
- Emotions
- Perceptions
Stable/ Primary diversity factor dimensions
- age
- ethnicity/race
- gender
- physical attributes
- Sexual orientation
Changable/ secondary diversity factor dimensions
- education
- Marital status
- Religouse belifes
- health
- Work experience
Benfits of diversity
-Enhanced decision quality
-Better connection with customers.
-More creative innovation
-Higher financial performance
Ability
A person’s talent to perform a mental or physical task
Generally stable over time
skill
A learned talent
Acquired in order to perform a task
an attitude is
- A mental state of readiness
- Learned and optimized through experience
Attitudes
- Are learned
- Define one’s predispositions
- Are the emotional basis of interpersonal relations and identifications with others
- Are closely linked to personality
- Are subject to change
Components of attitudes
- Cognition
- Affect
- Behavior
cognition is
A person’s perceptions, opinions, and beliefs
Affect is
Emotional components of attitudes; learned from parents, teachers, peers
Behavior is
The tendency to act in a certain way toward someone or something
Job satisfaction is
an attitude towards a job that results from a perception of the job and the fit between the worker and the org
Factors that impact job satisfaction
- Pay
- The work itself
- Promotion opportunities
- Supervision
- Co- workers
- Work conditions
- Job security
Personality is
A relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors