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OB > Managing individual stress ch 9 > Flashcards

Managing individual stress ch 9 Flashcards

1
Q

Stress is

A

An adaptive response moderated by individual differences
A consequence of any action, event, or situation that places special demands on a person

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2
Q

A stressor is

A

a potentially harmful or threatening external event or situation

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3
Q

For something to cause stress it must be seen as a source of

A

threat, challenge or harm

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4
Q

Key factor to determine if an experience is likely to cause stress

A
  1. importance
  2. uncertainty
  3. Duration (acute or chronic?)
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5
Q

Stressors

A
  • Individual
  • group level
  • organizational
  • nonwork
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6
Q

Stress moderators are

A

A condition, behavior, or characteristic that
intensifies or weakens the relationship
between stressors, stress, and consequences

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7
Q

Stress moderators

A

Personality
type A behaviour pattern
social support

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8
Q

Type A Behaviour Pattern (TABP)

A
  • Chronic struggle to get as much done as possible in
    the shortest time period
  • Speaks explosively, rushes others to finish
  • Preoccupied with deadlines
  • Always in a struggle with people, things, events
  • Aggressive, ambitious, competitive, forceful
  • Impatient, hates to wait
  • Work-oriented
  • Anger and hostility toward others
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9
Q

Ex of moderators

A

age and gender
social support mechanism
Personality
Heredity

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10
Q

work overload

A

qualitative
quantitative

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11
Q

work underload consequences

A
  • Boredom
  • decrease in motivation
  • Absenteeism
  • apathy
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12
Q

Optimal stress consequences

A
  • High motivation
  • High energy
  • Sharp perception
  • Calmness
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13
Q

Work overload consequences

A
  • Insomnia
  • Irritability
  • Increased errors
  • Indecisiveness
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14
Q

Signs of stress in employees

A
  • New pattern of tardiness or absences
  • Normally neat, accurate work becomes messy, incomplete, or sloppy
  • Easygoing employee who gets along well with others becomes irritable and discourteous
  • social employee becomes withdrawn
  • Good decision maker starts making bad decisions or seems unable to make them
  • Normally well-groomed employee neglects
    his or her appearance
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15
Q

Individual stressors

A
  1. Role ambiguity
  2. role overload
  3. Role conflict
  4. Responsibility for people
  5. Harassment
  6. Pace of change
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16
Q

Group level stressors

A
  1. managerial behaviour
  2. Lack of cohesiveness
  3. intragroup conflict
  4. Status Incongruence (verbal/ nonverbal contradictions)
17
Q

Organizational level stressors

A
  1. culture
  2. technology
  3. management style
  4. Organisational design
  5. Politics
18
Q

Non work

A
  1. elder and child care
  2. economy
  3. Lack of mobility
  4. volunteer work
  5. collage classes
  6. quality of life- work life balance
  7. health
19
Q

significant stressors

A
  1. participation
  2. intra and inter group relationships
  3. Organisational politics
  4. Organizational culture
  5. downsizing
  6. Inadequate career development opportunities
  7. lack of performance feedback
  8. Non-work stressors
20
Q

Cognitive appraisal

A

perceptual process of evaluating a situation explaining peoples interpretation of stressors differ.

21
Q

Primary appraisal

A

categorizing a stressor as positive, negative, or meaningless

22
Q

secondary appraisal

A

determination of whether something can be done to reduce the stress

23
Q

stress coping focuses

A
  • problem focused
  • emotion focused
24
Q

problem-focused coping

A

The actions taken by an individual to cope with a stressful person, situation, or event.

25
Q

emotion-focused coping

A

The actions taken by a person to alleviate stressful emotions. The actions center on avoidance or escape from a person, problem, or event.

26
Q

individual outcome of stress

A
  • Anxiety
  • Frustration
  • Apathy
  • Lowered self-esteem
  • Aggression
  • Depression
27
Q

Stress outcomes

A
  1. Behavioral
  2. Cognetive
  3. Physiological
28
Q

Behavioral outcomes

A
  • Accident proneness
  • Impulsive behavior
  • Alcohol & drug abuse,
  • Explosive temper
29
Q

Cognitive outcomes

A
  • Poor concentration
  • Inability to make good or any decisions
  • Mental blocks
  • Decreased attention span
30
Q

Physiological outcomes

A
  • Increased heart rate
  • Elevated blood pressure, sweating
  • Hot & cold flashes
  • High blood glucose levels, elevated stomach acid production
31
Q

Burnout

A

A psychological process resulting from work stress that creates…
- Emotional exhaustion
- Depersonalization
- Feelings of decreased accomplishment

32
Q

Individual variables make burnout more
likely

A

women
young worker
unmarried
commitment to one’s job

33
Q

Depression consequences

A
  • costs $51 billion a year in
    medical bills, lost productivity, absenteeism
  • predicts that by 2030,
    more people in the world will be affected by depression
    than any other health problem.
  • hard to detect, especially
    within the current health care system
34
Q

a manager should never ignore

A
  • Absenteeism problems
  • Workplace drug abuse
  • Decline in performance
  • Hostile and belligerent employees
  • Reduced quality of production
  • Any sign that goals are not being met
35
Q

Maximizing Person-Environment (P-E) Fit

A

Person-Organization Fit
* Person-Vocation Fit
* Person-Job Fit
* Person-Group Fit

OB (12 decks)

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