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Term 1 (2023-2024) > INDUORG (Quiz 2) > Flashcards

INDUORG (Quiz 2) Flashcards

1
Q

Directing followers and harmonizing their activities to achieve
organizational objectives. It is said to be the heart of management
process; the most visible among the four functions.

A

Leading

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2
Q

______________ involves the operationalization of subsidiarity, that decisions could be undertaken at the lower level without need for higher level approval

A

Delegation of Authority

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3
Q

The desire to become more than you are and all that you can

A

Self Actualization, Sagacity, Aesthetics

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4
Q

Type of need that refers to the respect from others , status, recognition as well as self respect, confidence, freedom, etc

A

Esteem Needs

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5
Q

Type of need that refers to the need for love and belonging

A

Social Needs

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6
Q

Type of need that refers to the need for stability and consistency

A

Safety Needs

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7
Q

Type of need that refers to the needs for the most basic necessities for life

A

Physiological Needs

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8
Q

_______ leaders are leadership based on their position in a group. He has assigned authority or legitimate power

A

Formal

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9
Q

______ leaders are leadership based on character traits (charismatic, outgoing, makes people follow him)

A

Informal

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10
Q

Define Leadership

A
  • Has nothing to do with seniority
  • Has nothing to do with one’s position
  • Does not automatically happen the pay grade gets higher
  • Has nothing to do with titles
  • Has nothing to do with personal attributes
  • Is not management
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11
Q

Transfers information from one entity to another by transmitting ideas, facts, thoughts, feelings & values

A

Communication

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12
Q

Communication channel done through meetings, peer evaluations, performance feedback

A

Horizontal (Among followers)

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13
Q

Communication channel done through instructions, memo, policy statements, manuals, bulletins

A

Downward (To followers)

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14
Q

Communication channel done through reports, feedbacks, evalaution by subordinates

A

Upwards (from followers)

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15
Q

Communication channel done in emergency situations (rarely practiced)

A

Diagonal (With follower from another organizational unit)

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16
Q

Enumerate the Elements of Communication

A

Sender
Encoded Data
Medium
Decoded Data
Recipient

17
Q

Factors of Effective Communication

A

Credible Sender
Sufficient and Necessary Data
Timely, Efficient, Secure Medium
Accurate Data
Willing and Able Recipient

18
Q

Ensuring that objectives are achieved according to plan. A process of monitoring performance and
taking action to ensure desired results. It sees to it that the right things happen, in the right ways, and at the right time.

A

Controlling

19
Q

Elements of Control (List Them in Order)

A

Plan (Objective)
Actual
Feedback Information
Alignment Action

20
Q

Types of Control by Time of Implementation

A

Pre-Control
Concurrent
Post-Control

21
Q

Types of Control by Source

A

Self Control
External Control

22
Q

Measure of an entity’s potential to get others to do what it wants

A

Power

23
Q

Sources of Power to Control

A
  • Legitimate Power from official authority
  • Referent Power from charisma
  • Coercive power from fear
  • Reward power from generous reputation
  • Expert power from expertise
24
Q

Control Process

A
  • Establish Objectives and Standards
  • Measure Actual Performance
  • Compare Results with objectives and standards
  • Take necessary action
25
Q

Part of the control process where performance objectives are defined and the standards for measuring them are set

A

Establish Objectives and Standards

26
Q

Relevant standards are either _____ standards or _____ standards.

A

Output (Result), Input (Resource)

27
Q

Part of the control process where measurements must be accurate enough to spot deviations or variances between what really occrus and what is most desired

A

Measuring Actual Performance

28
Q

Without _____, effective control is not possible

A

Measurement

29
Q

Part of the control process where comparisons of the actual performance is done with the desired performance in order to assess if there is a need for action

A

Comparing Results with Objective and Standards

30
Q

Ways of making comparisons include:

A

Historical Comparisons
Relative Comparisons
Engineering Comparisons
Benchmarking

31
Q

Part of the control process wherein the individual takes any action necessary to correct or improve things/ processes

A

Taking Corrrective Action

32
Q

________________________ focuses managerial attention on substantial differences between actual and desired performance

A

Management-by-Excepetion

33
Q

Types of Control by Business Function

A

HR & Administration
Financial
Production
Marketing

34
Q

Motivating an employee to comply with
the company’s standards through punishment or reward

A

Employee Discipline

35
Q

Employee discipline follows the _________ rule

A

Hot Stove Rule

36
Q

Ennumerate the contents of the Hot Stove Rule

A
  • Immediate for employee to associate the penalty/reward to his
    action
  • Impersonal for him to realize its his action, not him, that is
    bad/good
  • Consistent for him & others to be assured of the motivation for
    such action
  • Realistic for him to be able to perform the action that is rewarded
    or not perform the action that is penalized
  • Informative for him to learn from the penalty or reward
  • Supportive of employee for him to improve performance
37
Q

Japanese term referring to an inventory control system used in just-in-time (JIT) manufacturing to track production and order new shipments of parts and materials

A

Kanban

38
Q

The goal of Kanban is to:

A
  • Limit the buildup of excess inventory at any point on the production line
  • Strives to limit bottlenecks by promoting communication and information sharing between individuals and departments
  • Its implementation aims to reduce expenses, provide greater customer satisfaction, more efficient processes, and minimize the risks involved in unforeseen problems

Term 1 (2023-2024) (18 decks)

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