INDUORG (Quiz 2)

Question 1

Directing followers and harmonizing their activities to achieve
organizational objectives. It is said to be the heart of management
process; the most visible among the four functions.

Answer 1

Leading

Question 2

______________ involves the operationalization of subsidiarity, that decisions could be undertaken at the lower level without need for higher level approval

Answer 2

Delegation of Authority

Question 3

The desire to become more than you are and all that you can

Answer 3

Self Actualization, Sagacity, Aesthetics

Question 4

Type of need that refers to the respect from others , status, recognition as well as self respect, confidence, freedom, etc

Answer 4

Esteem Needs

Question 5

Type of need that refers to the need for love and belonging

Answer 5

Social Needs

Question 6

Type of need that refers to the need for stability and consistency

Answer 6

Safety Needs

Question 7

Type of need that refers to the needs for the most basic necessities for life

Answer 7

Physiological Needs

Question 8

_______ leaders are leadership based on their position in a group. He has assigned authority or legitimate power

Answer 8

Formal

Question 9

______ leaders are leadership based on character traits (charismatic, outgoing, makes people follow him)

Answer 9

Informal

Question 10

Define Leadership

Answer 10

• Has nothing to do with seniority
• Has nothing to do with one’s position
• Does not automatically happen the pay grade gets higher
• Has nothing to do with titles
• Has nothing to do with personal attributes
• Is not management

Question 11

Transfers information from one entity to another by transmitting ideas, facts, thoughts, feelings & values

Answer 11

Communication

Question 12

Communication channel done through meetings, peer evaluations, performance feedback

Answer 12

Horizontal (Among followers)

Question 13

Communication channel done through instructions, memo, policy statements, manuals, bulletins

Answer 13

Downward (To followers)

Question 14

Communication channel done through reports, feedbacks, evalaution by subordinates

Answer 14

Upwards (from followers)

Question 15

Communication channel done in emergency situations (rarely practiced)

Answer 15

Diagonal (With follower from another organizational unit)

Question 16

Enumerate the Elements of Communication

Answer 16

Sender
Encoded Data
Medium
Decoded Data
Recipient

Question 17

Factors of Effective Communication

Answer 17

Credible Sender
Sufficient and Necessary Data
Timely, Efficient, Secure Medium
Accurate Data
Willing and Able Recipient

Question 18

Ensuring that objectives are achieved according to plan. A process of monitoring performance and
taking action to ensure desired results. It sees to it that the right things happen, in the right ways, and at the right time.

Answer 18

Controlling

Question 19

Elements of Control (List Them in Order)

Answer 19

Plan (Objective)
Actual
Feedback Information
Alignment Action

Question 20

Types of Control by Time of Implementation

Answer 20

Pre-Control
Concurrent
Post-Control

Question 21

Types of Control by Source

Answer 21

Self Control
External Control

Question 22

Measure of an entity’s potential to get others to do what it wants

Answer 22

Power

Question 23

Sources of Power to Control

Answer 23

• Legitimate Power from official authority
• Referent Power from charisma
• Coercive power from fear
• Reward power from generous reputation
• Expert power from expertise

Question 24

Control Process

Answer 24

• Establish Objectives and Standards
• Measure Actual Performance
• Compare Results with objectives and standards
• Take necessary action

Question 25

Part of the control process where performance objectives are defined and the standards for measuring them are set

Answer 25

Establish Objectives and Standards

Question 26

Relevant standards are either _____ standards or _____ standards.

Answer 26

Output (Result), Input (Resource)

Question 27

Part of the control process where measurements must be accurate enough to spot deviations or variances between what really occrus and what is most desired

Answer 27

Measuring Actual Performance

Question 28

Without _____, effective control is not possible

Answer 28

Measurement

Question 29

Part of the control process where comparisons of the actual performance is done with the desired performance in order to assess if there is a need for action

Answer 29

Comparing Results with Objective and Standards

Question 30

Ways of making comparisons include:

Answer 30

Historical Comparisons Relative Comparisons Engineering Comparisons Benchmarking

Question 31

Part of the control process wherein the individual takes any action necessary to correct or improve things/ processes

Answer 31

Taking Corrrective Action

Question 32

________________________ focuses managerial attention on substantial differences between actual and desired performance

Answer 32

Management-by-Excepetion

Question 33

Types of Control by Business Function

Answer 33

HR & Administration Financial Production Marketing

Question 34

Motivating an employee to comply with the company’s standards through punishment or reward

Answer 34

Employee Discipline

Question 35

Employee discipline follows the _________ rule

Answer 35

Hot Stove Rule

Question 36

Ennumerate the contents of the Hot Stove Rule

Answer 36

* Immediate for employee to associate the penalty/reward to his action * Impersonal for him to realize its his action, not him, that is bad/good * Consistent for him & others to be assured of the motivation for such action * Realistic for him to be able to perform the action that is rewarded or not perform the action that is penalized * Informative for him to learn from the penalty or reward * Supportive of employee for him to improve performance

Question 37

Japanese term referring to an inventory control system used in just-in-time (JIT) manufacturing to track production and order new shipments of parts and materials

Answer 37

Kanban

Question 38

The goal of Kanban is to:

Answer 38

- Limit the buildup of excess inventory at any point on the production line - Strives to limit bottlenecks by promoting communication and information sharing between individuals and departments - Its implementation aims to reduce expenses, provide greater customer satisfaction, more efficient processes, and minimize the risks involved in unforeseen problems