Inspired Sale Overview Flashcards
The first part of our vision statement is “To provide the best in-home flooring experience in North America”. How are we doing?
A) We only sell flooring that is exclusive to Floor Coverings International so it must be good.
B) It is not possible to compete with the big box stores
C) We are currently rated as #1 in customer satisfaction through our NPS scores and on-line reviews.
D) We are currently the biggest flooring company in North America
C) We are currently rated as #1 in customer satisfaction through our NPS scores and on-line reviews.
Why do you need a sales system?
A) To sell to the 20% of people that will buy anyway
B) To sell to the 60% of people that need to understand the value
C) To sell to the 20% of people that will just not buy
B) To sell to the 60% of people that need to understand the value
What are the factors that influence a customer’s buying behavior (in order)?
A) People, Company, Product, Price
B) Price, Company, Product, People
C) Style, Price, Fit, Location
D) Price, Price, Price
A) People, Company, Product, Price
What does it mean to “Be nice and flip a price”?
A) Connect with the customer and give them a price for the most expensive product possible
B) Connect with the customer and competently show a reasonable price
C) Give the customer the cheapest price for the cheapest product
B) Connect with the customer and competently show a reasonable price
Why do we use the Inspired Sales System?
A) It is the best sales system in the world
B) So that everyone is doing exactly the same thing, exactly the same way, every time.
C) It is a requirement in the Franchise Agreement
D) It is a repeatable and coachable sales system that gives customers a consistent brand experience.
D) It is a repeatable and coachable sales system that gives customers a consistent brand experience.
Customers buy from people they connect with. In which part of the sales system do we primarily connect with the customer?
A) Presenting Product
B) At the bar
C) Inspection
D) Showing the customer the price
E) Warm-up
E) Warm-up
Customers buy from companies they feel they can trust. In which part of the system do we primarily build trust in the company?
A) Inspection
B) Company Story
C) Measuring and Estimating
D) Warm-up
B) Company Story
Customers buy products they love. In what part of the system does the customer fall in love with the product?
A) Showing the customer the price
B) Inspection
C) Product presentation
D) Warm-up
C) Product presentation
True or False: In order to be successful at Floor Coverings International, you must become great at the Inspired Sales System
False
True or False: The Inspired Sales System is a rigid sales system that must be done the same way every time.
False
True or False: In order to be a successful user of the Inspired Sales System, I must be able to take it, add my own personality, and make it my own.
True
What is the most important part of the Inspired Sales Competency Assessment Tool?
A) The most important part of the tool is the feedback section at the end.
B) The most important part is the overall score
C) When an assessment is done, it is important to score every part
D) The most important thing is to make sure that every section is completed
A) The most important part of the tool is the feedback section at the end.
What is the purpose behind using the Inspired Sales Competency Assessment Tool?
A) It is a predictor of success in sales
B) It is a structured way to guide feedback on the use of the Inspired Sales system.
C) It is a compliance tool that is required in the Franchise Agreement
D) Scores are tracked by Floor Coverings International
B) It is a structured way to guide feedback on the use of the Inspired Sales system.
If I have an IT question or problem, and cannot find the answer on fciit.com, what would I do?
A) Submit an IT ticket by sending an email to ITsupport@fcifloors.com
B) Call Tom Wood
C) Call Ryan’s cell phone.
D) Do nothing and hope it gets better
A) Submit an IT ticket by sending an email to ITsupport@fcifloors.com
If I have a Marketing question or problem, and cannot find the answer on fciit.com, what would I do?
A) Complain in a GroupMe chat
B) Do nothing and hope it gets better
C) Call Stacey’s cell phone
D) Submit a Marketing ticket by sending an email to Marketingsupport@fcifloors.com
D) Submit a Marketing ticket by sending an email to Marketingsupport@fcifloors.com
