PPA Program & Online Escrow & Common Billings Flashcards
Ray’s franchise received an inbound lead from a PPA Partner. He personally called the lead and booked the appointment himself. What type of fees are associated with this appointment?
a) PPA Appointment Fee and Booking Fee.
b) Appointment Booking Fee Only.
c) Appointment Fee Only.
d) No Fees
c) Appointment Fee Only.
Rachel wants to increase the marketing exposure for her franchise. What action should she take?
a) Log in and add more zip codes in her profile.
b) Submit a ticket to the marketing team.
c) Contact the PPA Partners and ask for more leads.
d) Contact the Appointment Booking Partners and ask them to book more appointments.
b) Submit a ticket to the marketing team.
True or False: The PPA Program is designed to jumpstart and supplement your marketing funnel using third party lead aggregators and appointment booking partners.
True - The PPA Program is designed to jumpstart and supplement your marketing funnel using third party lead aggregators and appointment booking partners.
Which booking program does not incur any additional cost to book an appointment?
Call Center
Bot Texting
Email Campaign
Local Branch
Local Branch (pay for appointment only, but not for booking fee)
Rachel is looking to Pause the PPA Program. What is the correct process?
a) Rachel needs to submit a ticket to the marketing team and include a start/stop date.
b) Rachel should email the marketing team demanding to be removed.
c) Rachel needs to log in and change her digital marketing profile to state she is no longer taking leads.
d) Rachel needs to call the marketing team and leave them a message stating she’d like to be removed
a) Rachel needs to submit a ticket to the marketing team and include a start/stop date.
What is the purpose of the Escrow Portal?
a) The Escrow Portal gives the franchisee access to view all booked appointments, including the appointment fees and booking fees, via a dashboard, profile, reports and statements.
b) The Escrow Portal allows the franchisee to manually pay for each appointment with their credit card.
c) The Escrow Portal is a separate account that the franchisee can use for payroll.
d) The Escrow Portal is a separate account that the franchisee can use to purchase office supplies and materials.
a) The Escrow Portal gives the franchisee access to view all booked appointments, including the appointment fees and booking fees, via a dashboard, profile, reports and statements.
Rachel was billed twice for the same appointment. How should she request a refund?
a) By emailing the marketing department with the details for the charge and request a refund.
b) By calling the marketing department and giving all of the relevant information over the phone.
c) By verifying the duplicate charge and submitting the request through the Online Escrow Portal.
d) By sending a text message with all of the information over to her Ops Coach.
c) By verifying the duplicate charge and submitting the request through the Online Escrow Portal.
True or False: When the balance of the escrow account reaches the refill trigger, the credit card on file is charged the necessary amount to bring the account back to the ceiling.
True - When the balance of the escrow account reaches the refill trigger, the credit card on file is charged the necessary amount to bring the account back to the ceiling.
What are the requirements for submitting a refund request?
a) The appointment was booked less than 30 days old and is either a duplicate appointment or in an incorrect zip code.
b) The appointment must be more than 30 days old and the client never showed to the appointment.
c) The appointment must be less than 30 days old and the customer did not show up to the appointment.
d) The appointment must be more than 30 days old and be a duplicate appointment or in an incorrect zip code.
a) The appointment was booked less than 30 days old and is either a duplicate appointment or in an incorrect zip code.
Royalties and Brand Fund amounts are calculated on which of the following:
a) Landed (pre-tax) sales
b) Produced sales net of finance charges
c) Produced (pre-tax) sales.
d) Produced sales net of marketing charges
c) Produced (pre-tax) sales.
Where would one find a list of typical, expected expenses from Floor Coverings International?
a) Common Billings Schedule
b) GroupMe
c) Monthly Invoice
a) Common Billings Schedule
What is the normal timing of the monthly invoice from Floor Coverings International?
a) Dated the last day of the month for the prior month’s activities, ACH on the 10th of the month.
b) Dated the 10th of the month for the same month, ACH at month end
c) Dated the 2nd or 3rd of the month for the following month’s activities
d) Whenever Finance feels like it.
a) Dated the last day of the month for the prior month’s activities, ACH on the 10th of the month.
What is meant by a “grace period for royalty minimums”?
a) I will not have to pay any Floor Coverings International Invoices for 90 days.
b) I will not have to pay royalties for the first 90 days of business.
c) Only the Brand Fund will be charged minimums for the first 90 days.
d) I will only be charged the actual royalty calculation for royalties during the grace period. I will not be subject to a minimum royalty charge if my produced sales do not meet the minimum level.
d) I will only be charged the actual royalty calculation for royalties during the grace period. I will not be subject to a minimum royalty charge if my produced sales do not meet the minimum level.
