Interpersonal communication Flashcards
(4 cards)
1
Q
What are the interpersonal skills
A
listening, reAding the signs, how to use questions to communicate messages, relationship-building communications skills, interviewing
2
Q
what are the different types of listening
A
passive - only listening and active - understanding
3
Q
what are the causes of conflict
A
personal issues, competition over resources, communication breakdown
4
Q
What is Eustress
A
a positive reaction to stress
