Intro

Question 1

Course Objectives

Answer 1

► Apply coaching techniques to unlock
potential and maximize performance
► Harness the art of coaching to forge
collaborative relationships
► Structure a framework for mutually
effective learning and development
► Develop the coaching skills, attitudes,
and behaviors to foster success at all
levels
► Recognize and adapt to individual and
situational differences
► Create a positive, supportive
environment that generates
commitment and enthusiasm

Question 2

Course Contents

Answer 2

Introduction and Overview
Chapter 1 The Powerful Art of Coaching
Chapter 2 Structuring the Learning and Coaching Cycle
Chapter 3 Adapting Your Coaching Style
Chapter 4 Honing Your Coaching Skill Set
Chapter 5 Coaching for Commitment
Chapter 6 Course Summary
Next Steps

Question 3

Project Management Institute (PMI)®

Answer 3

The Project Management Institute (PMI)® is a nonprofit professional
project management association
• PMI grants the Project Management Professional (PMP)®
Certification, an industry standard for project management
► Learning Tree International is a PMI Global Registered Education Provider
• This course can be applied toward the Professional Development Units
(PDUs) required to
◦ Satisfy the educational requirement for PMP® candidates
◦ Maintain an existing PMP® Certification
► For more information about PMI-aligned Learning Tree courses
• To log PDUs with PMI, and a downloadable list of Learning Tree’s
PDU-eligible courses, refer to the Learning Tree PMI Q&A, available at
Learningtree.com/pmi

Question 4

What does a performance manager do?

Answer 4

• Has formal responsibility for the performance of others
• Aligns individual performance goals with organizational goals
• Agrees on performance objectives and success measures
• Monitors progress and provides feedback
• Conducts informal and formal reviews
• Carries out appraisals
• Evaluates performance
• May also coach individuals to develop their potential

Question 5

The Essential Elements of Coaching

Answer 5

► What is coaching?
► Why should we coach?
► How is it done?

Question 6

What is coaching?

Answer 6

• The art of improving the performance of others
• Encouraging others to learn
• Creating an environment for continuous improvement

Question 7

Why should we coach?

Answer 7

• Optimize staff performance and potential
• Enhance productivity of individuals and the organization
• Direct performance towards organizational imperatives
• Delegate more, supervise and direct less
• Build capability, confidence, and competence

Question 8

How is it done?

Answer 8

• Engage the individuals
• Develop positive attitudes
• Broaden perspectives
• Build and apply effective coaching skills and
techniques

Question 9

How to Get the Most Out of This

Course

Answer 9

► Enter the classroom enthusiastically
► Give freely of your experience
► Ask questions—you will not be alone
► Say what you think
► Only one person can be heard at a time
► Contribute to the discussion
► Be patient with other members
► Appreciate other points of view
► Maintain good timekeeping
► Turn off mobile phones and other devices
► Remember: What you give…is what you
get