intro comm ch. 1

Question 1

the process through which we express, interpret, and coordinate messages with others

Answer 1

communication

Question 2

the verbal utterances, visual images, and nonverbal behaviors used to convey thoughts and feelings

Answer 2

messages

Question 3

the process of putting our thoughts and feelings into words and nonverbal behaviors

Answer 3

encoding

Question 4

the process of interpreting another’s message

Answer 4

deconding

Question 5

reactions and responses to messages

Answer 5

feedback

Question 6

a “mental library” of scripts each of us draws from to create messages based on what worked for us in the past or that we have heard or used numerous times in similar situations

Answer 6

canned plan

Question 7

an actual text of what to say and do in a specific situation

Answer 7

script

Question 8

the physical, social, historical, physiological, and cultural situations that surround a communication event

Answer 8

communication context

Question 9

the location of a communication encounter, the environmental conditions surrounding it (temperature, lighting, noise level), and the physical proximity of participants to each other.

Answer 9

physical context

Question 10

the nature of the relationship that exists between participants

Answer 10

social context

Question 11

the background provided by previous communication episodes between the participants that influence understandings in the current encounter

Answer 11

historical context

Question 12

the mood and feelings each person brings to a communication encounter

Answer 12

psychological context

Question 13

the beliefs, values, orientations, underlying assumptions, and rituals that belong to a specific culture

Answer 13

cultural context

Question 14

the different communication environments within which people interact, characterized by the number of participants and the extent to which the interaction is formal or informal

Answer 14

communication setting

Question 15

the interactions that occur in our minds when we are talking to ourselves

Answer 15

intrApersonal communication

Question 16

informal interaction between two people who have an identifiable relationship with each other

Answer 16

intErpersonal communication

Question 17

three to 20 people who come together for the specific purpose of solving a problem or arriving at a decision

Answer 17

small-group communication

Question 18

one participant, the speaker, delivers a message to a group of more than 20 people

Answer 18

public communication

Question 19

communication that is delivered by individuals and entities through mass media to large segments of the population at the same time

Answer 19

mass communication

Question 20

a complex set of three different and interrelated activities intended to result in shared meaning

Answer 20

communication process

Question 21

the steps you take when you encode a message

Answer 21

message producation

Question 22

the steps you take when you decode a message

Answer 22

message interpretation

Question 23

the behavioral adjustments each participant makes in an attempt to create shared meaning

Answer 23

interaction coordination

Question 24

the route traveled by the message and the means of transportation

Answer 24

channel

Question 25

textual images that symbolize the sender's mood, emotion, or facial expressions

Answer 25

emoticons

Question 26

abbreviations that stand in for common phrases

Answer 26

acronyms

Question 27

any stimulus that interferes with the process of sharing meaning

Answer 27

interference (noise)

Question 28

sights, sounds, and other stimuli that draw people's attention away from the message

Answer 28

external noise

Question 29

thoughts and feelings that compete for attention and interfere with the communication process

Answer 29

internal noise

Question 30

distractions aroused by certain word choices that take our attention away from the main message

Answer 30

semantic noise

Question 31

the extent to which a channel allows you to get immediate feedback

Answer 31

synchronicity

Question 32

allow communicators to exchange messages in "real time"

Answer 32

synchronous channels

Question 33

message exchanges are separated by both time and space

Answer 33

asynchronous channels

Question 34

The extent to which partners rely on, and have faith that their partners will not intentionally do anything to harm them

Answer 34

Trust

Question 34

The extent to which partners rely on, and have faith that their partners will not intentionally do anything to harm them

Answer 34

Trust

Question 35

The degree to which one participant in the communication encounter is perceived to be more dominant or powerful

Answer 35

Control

Question 36

A message that signals agreement about who is in control

Answer 36

Complementary feedback

Question 37

The degree of emotional closeness, acceptance, and disclosure in a relationship

Answer 37

Intimacy

Question 38

Message spoke to without much conscious thought

Answer 38

Spontaneous expressions

Question 39

Messages that are formed carefully and thoughtfully when our known scripts are inadequate for the situation

Answer 39

Constructed messages

Question 40

A system of shared beliefs, values, symbols, and behaviors

Answer 40

Culture

Question 41

A set of morale principles that may be held by a society, a group, or an individual

Answer 41

Ethics

Question 42

Messages that are not ethical an/or appropriate

Answer 42

Dark side messages

Question 43

The impression that communicative behavior is both appropriate and effective in a given situation

Answer 43

Communication competence

Question 44

A perception of a speaker's knowledge, trustworthiness, and warmth

Answer 44

Credibility

Question 45

Communicating without appearing to be anxious or nervous

Answer 45

Social ease

Question 46

The fear or anxiety associated with real or anticipated communication with others

Answer 46

Communication apprehension