Intro To Human Communication Flashcards

1
Q

Studying communication improves…

A
  • The way you see yourself
  • The ways others see you
  • Your relationship with others
  • …and teaches important life skills
  • …your confidence to voice your opinions and give the chance to others to voice their own opinions
  • …succeed professionally
  • …can help to navigate a diverse world.
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2
Q

Communicating with yourself…

A
  • Intrapersonal communication.
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3
Q

Communicating with others…

A
  • interpersonal communication.
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4
Q

Communication is the process of…

A
  • Using messages to generate meaning.
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5
Q

Communication is a process because it is…

A
  • an activity
  • an exchange
  • a set of behaviour
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6
Q

The process of communication is…

A
  • continuous

- always changing…

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7
Q

Messages are…

A
  • verbal and non-verbal symbols, signs and behaviours.
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8
Q

Understanding requires …

A

A common meaning for words, phrases and non-verbal codes.

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9
Q

The source is…

A

The person initiating communication.

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10
Q

The receiver is…

A

The person receiving the message

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11
Q

The message is…

A

Verbal or non-verbal form of idea.

  • messages are intentional or not intentional ie: facial expressions can expose angriness or anxiety.
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12
Q

Symbols are…

A
  • words and phrases
  • facial expressions
  • gestures
  • physical contact
  • tone of voice
  • other non-verbal codes
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13
Q

The channel is…

A

The means by which a message moves from the source to the receiver.

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14
Q

Feedback …

A

The receiver’s response to the source

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15
Q

Code…

A

A systematic arrangement of symbols that create meaning in other people’s minds.

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16
Q

Verbal codes…

A

Symbols and their grammatical arrangements.

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17
Q

Non-verbal codes…

A
  • symbols that are not words
  • body movements
  • use of space and time
  • clothing and other adornments
  • sounds that aren’t words ie: a sigh.
  • non-verbal codes that also include oral codes ie: pitch, duration, rate of speech and sounds.
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18
Q

Encoding…

A

Translating idea into code of produced messages.

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19
Q

Decoding…

A

Assigning meaning to ideas of received messages

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20
Q

Noise…

A
  • interferes with the encoding and decoding process, making it harder to receive, provide and interpret feedback.
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21
Q

Noise can be physical…

A
  • loud sounds
  • distracting signs
  • food stuck in someone’s teeth (visual)
  • unusual behaviour ie: standing too close to another person (spatial)
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22
Q

Noise can be mental or semantic…

A
  • daydreaming
  • worrying about bills
  • pain
  • uncertainty
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23
Q

The final component of communication is…

A
  • the situation - location of where communication takes place.
  • the relationship and channel can affect the situation.
24
Q

Communication begins with the self…

A
  • people feel the same way as they are treated ie: intelligent. It is the belief that people are products of the messages sent by others.
25
Communication is..
- participatory ... we are actively involves and responsive to comm.
26
According to George Herbert Mead...
...the self originates through comm. | - any messages we receive, play a role in determining who we are.
27
A dialogue is the...
Act of taking part in a convo, discussion or negotiation.
28
Comm has both
...a content and relational dimensions - relational messages are harder to understand
29
The variables used in comm have a...
... strong influence. Variables: - verbal, non-verbal, behavioural aspects, choices of channels used, audience characteristic, situation. A change in one variable can affect the whole comm process.
30
Comm involves...
...choices, implications and risks, ie: choosing not to tell someone what you really think is a CHOICE.
31
Quantity does not increase quality...
...quantity does not necessarily bring on harmony or accuracy. Quantity does not always lead to positive outcomes: - poor listening skills - empathy skills - misunderstanding vast quantities of info.
32
Communication is pervasive...
...it occurs all the time. - you are always communicating with yourself - intrapersonal. - through comm we gather observations and draw conclusions. - when a person in yawning - boredom. - when a person looks the other way - disinterested.
33
Inner dialogue ...
- constant internal discussion with yourself - observing others - making assumptions - planning
34
What factors influence relationships and communication?
- nature of relationship ie: employer and employee - context surrounding the relationship - goals of individuals involved
35
Comm is complicated...
- misunderstandings prevent effective comm - harder to understand what is going on if comm is complicated - if you repeat info coming from unreliable source.
36
Comm cannot be reversed...
- cannot go back in time to erase messages Understanding this makes you more aware of future convos.
37
Comm can’t be repeated.
- can’t recreate the convo completely identical.
38
Comm occurs in context...
- a set of circumstances and situations. In colleges and universities: - interpersonal & intrapersonal comm - interviews - small group comm ie: lecture setting - public speaking - mass comm - computer-mediated comm (CMC)
39
Intrapersonal comm...
- generates meaning with only the self. We are continually engaged in this type of comm. - occurs when observing interactions with others. - occurs before and after other forms of comm - includes: solving probs internally, planning for future, evaluating yourself and relationships with others. - some argue that since intrapersonal comm doesn’t occur between 2 or more people, then it isn’t really a type of comm. they reason that it should be studied in fields relating to the brain.
40
Interpersonal comm...
- generates meaning between 2 or more ppl, allowing for mutual opportunities to speak and listen. - includes: solving probs, resolving conflicts, share info, improve thoughts on oneself, fulfil social needs. - through this type of comm, we establish rels.
41
Dyadic comm...
- 2 person comm, ie: interview, a couple, interaction between 2 strangers. - face to face discourse - social media helps to maintain interpersonal rels.
42
Small group comm...
- occurs within a small group of ppl, ie: families, study groups.
43
Public speaking...
- a single speaker confronts a number of receivers. - receivers in public comm give non-verbal codes or question/answer feedback. - recognised by its formality, structure and planning. - persuades, informs, entertains, pays tributes etc.
44
Mass comm...
- generates meaning between a source and large number of unseen receivers. - always has a mediator between sender and receiver - a person engages in mass comm through statements on twitter, posting a video, writing for a campus newsletter etc. - taught in journalism, tv etc. - smartphones have become 1 easily accessible portal that’s converged traditional forms of media ie: radio.
45
Digitally mediated comm (DMC) ...
- conducted through new comm tech. - email, FB etc... - engaging in DMC. - voice, data, video, audio etc. - DMC can be used anywhere using an internet connection. - dyadic to mass-mediated messages. - synchronous and asynchronous.
46
Synchronous...
- instant sending and receiving of messages, ie: text message interactions and face-to-face.
47
Asynchronous...
- small or substantial delay in interaction, ie: discussion posts.
48
Comm competence...
- the ability to effectively exchange meaning through symbols and behaviours. - competence can be difficult because of the different goals ppl have. - cultural differences cause us to view the world and others differently. - differences create problems in interactions.
49
Comm as a process...
- meaning might change over time. - saying something twice does not necessarily mean the same thing. - what was said, to whom and in which context. - the meaning of a symbol is not always the same regardless the situation.
50
Comm creates our social worlds...
- violence on tv and video games might affect people. - how we communicate is responsible for creating our social worlds. - comm creates reality.
51
Comm is adaptive and functional...
- comm needs to be clear, free from ambiguity - ambiguity still has advantages, ie: can make differences seem less apparent, enhances creativity and foster’s collaboration.
52
Understanding ethical (moral principles)comm..
- ethical standards differ from 1 discipline to another, differing between cultures. - ethics violated when listening to politicians, activists etc.
53
Understanding comm theory and research...
- good theories provide clear narratives of how things work. | - theories are developed to understand causes, processes and effects of comm.
54
Characteristics of comm...
- symbolic: represents something else, ie: object, idea... can be a word, picture, logo etc. - requires meaning - cultural - relational - involves frames - both representational and presentational - works like a transaction
55
Signs are...
- consequences/indicators of something specific. - not able to change by human arbitrary. *symbols and signs are not the same
56
Symbols...
- have no direct connection to what they represent. - used amongst different cultures - symbols differ in meaning depending on relational context, ie: saying ‘I love you’ differs in meaning depending on who it is being directed at. - meanings are attached to symbols and can be modified as time progresses.
57
Culture
- comm is cultural - cannot be separated from comm - culture and comm reinforce one another.