INTRODUCTION TO PMNL

Question 1

Specializes in dealing with time and human relationships as they arise in organizations.

Answer 1

Management

Question 2

An attempt to create a desirable future, keeping the past and the present in mind.

Answer 2

Management

Question 3

Practice in and reflects a particular historial area.

Answer 3

Management

Question 4

Practice that produces consequences and effects that emerge over time.

Answer 4

Management

Question 5

Act in relationships that are two-way series.

Answer 5

Managers

Question 6

Act in relationships that have spillover effects on other people, for better and for worse.

Answer 6

Managers

Question 7

Juggle multiple simultaneous relationships.

Answer 7

Managers

Question 8

A key ingredient to the success of the community, hospital pharmacy or any drug establishment in light of the rapidly changing pharmaceutical healthcare marketing arena.

Answer 8

Effective pharmaceutical management/Pharmaceutical Administration

Question 9

Managing a pharmacy requires focus. (T or F)

Answer 9

True

Question 10

It is a conscious, organized effort to harness all the resources available as well as using them to attain the goals of the pharmacy effectively and efficiently.

Answer 10

Pharmaceutical Management

Question 11

• There is a need to clearly establish correct priorities.
• Well-defined objectives in quantifiable and measurable terms.
• Clear policies, procedures, systems, and methods
• Practical control mechanisms proacticely appropriate budgets

(T or F)

Answer 11

True

Question 12

The use of strategic planning both in hospital and community settings results in:

Answer 12

A. Higher sales and profitability
B. More clinical or value-added services
C. Better administrative, distributive, and clinical performance especially in hospitals

Question 13

_______ among departments/groups has a positive impact on the commitment of pharmacist.

Answer 13

Interdependence

Question 14

Eight Dimensions of Pharmaceutical Management

Answer 14

1. Managerial and Entrepreneurial
2. General Management
3. Customer-oriented
4. Results-driven
5. Visionary
6. People-focused
7. Innovative
8. Effectiveness and efficiency

Question 15

The executive duties of owners and operators of the business in getting results done through other people with some degree of calculated risk.

Answer 15

Managerial and Entrepreneurial

Question 16

The process of planning, organizing, leading, and controlling the resources of the firm toward achieving the desired results relative to organizational goals.

Answer 16

General Management

Question 17

The business exists for the purpose of creating a customer, markets, and satisfying wants.

Answer 17

Customer-oriented

Question 18

The tasks involve performance, productivity, maximization of profit, and economic results.

Answer 18

Results-driven

Question 19

A complex task of balancing the present and future demands, bringing the future to the present.

Answer 19

Visionary

Question 20

The business exists because of people, the employees emerging as the firm’s greatest asset.

Answer 20

People-focused

Question 21

Continuous and little improvement of products and services, redirecting resources for high-yielding results, improving and modifying business operations.

Answer 21

Innovative

Question 22

The former means doing the right thing the first time and all the time. Efficiency pertains to the input of effort in all areas of activity.

Answer 22

Effectiveness and Efficiency

Question 23

_______ pertains to the input of effort in all areas of activity.

Answer 23

Efficiency

Question 24

Formulation of objectives, programs, policies, procedures, rules, and regulations in order to achieve the goals of the business.

Answer 24

Planning

Question 25

Activites involved in planning.

Answer 25

• Developing objectives • Forecasting • Programming • Scheduling • Budgeting • Developing policies • Establishing procedures

Question 26

Referes to grouping people, establishing relationship among them, and defining the authority and responsibilty they have.

Answer 26

Organizing

Question 27

3 Steps involved in organizing.

Answer 27

1. Grouping of people and identification of work to be done. 2. Delegation of authority and responsibility. 3. Establishment of relationships among people and tasks.

Question 28

The work of the manager to entrust others with responsibility and authority and to create accountability.

Answer 28

Delegating

Question 29

The sum of the rights and power assigned to a position.

Answer 29

Authority

Question 30

The obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards.

Answer 30

Accountability

Question 31

Determines what positions to be filled.

Answer 31

Staffing

Question 32

Staffing involves:

Answer 32

• Preparing the job description • Identifying the sources of potential applicants • Search, interview and select applicants • Orienting new employees to their job • Train and evaluate their performance

Question 33

A highly qualitative process, as such, the manager must have both the technical and knowledge of the jobs to be performed and the feel how people will fit in their new work environment.

Answer 33

Staffing

Question 34

It involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are utilized in a manner consistent with the policies established.

Answer 34

Directing

Question 35

Directing is a process which sets:

Answer 35

• Personnel goals • Establish work standards • Develop leadership style • Motivates personnel • Trains, retains and evaluate personnel • Discipline, dismisses and promotes personnel

Question 36

The process of measuring and correcting the activites of subordinates and the company itself to assure conformity eith its plans.

Answer 36

Controlling

Question 37

Deals with issurs regarding third-party payers. He/she must identify which payer can afford the provision of quality patient care.

Answer 37

Good Pharmacy Manager

Question 38

Looks for other opportunities to generate additional revenue and decrease expenses, effectively purchasing pharmacy items, proper inventory level, and having appropriate number and type of personnel needed to do certain jobs.

Answer 38

Management-minded pharmacy manager

Question 39

People who are tasked to manage a business of institution.

Answer 39

Administrators

Question 40

A well-rounded and mature individual who encourages other people to work together for a common cause as effectively as possible.

Answer 40

Manager