Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BCS > Investigating the Business solution - Module 5 > Flashcards

Investigating the Business solution - Module 5 Flashcards

1
Q

What is an interview ?

A

A way of obtaining information with one person

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Is an Interview always with one to one ?

A

No, Can be multiple stakeholders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are some benefits of an interview ?

A

Can help BA develop a rapport

Acquire information about business situation

Discover different stakeholder perspectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are some drawbacks of an interview ?

A

Can take time to plan and conduct

Information that is provided may be opinion rather than fact

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What structure should we use as the basis for interviews ?

A

5W’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is STOP and what do the acronyms spell out ?

A

Organisational Hierarchy:

Strategic

Tactical

Operational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is Observation ?

A

Technique involving direct observation in a natural setting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Provide some advantages of Observation

A

Better understanding of the problems and difficulties face by the business users

Seeing tasks performed help identify relevant questions for follow up interview

Depth of understanding gained

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Provide some drawbacks of Observation

A

Behaviour may change if people know they are being observed, not a true reflection

Analyst only sees what happens on one occasion, pattern of behaviour may be different

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Provide some drawbacks of Observation

A

Behaviour may change if people know they are being observed, not a true reflection

Analyst only sees what happens on one occasion, pattern of behaviour may be different

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the types of Observation ?

A

Formal
Shadowing
Ethnographic studies
Protocol analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is formal observation ?

A

Watching a specific task being performed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is Shadowing ?

A

Involves following a person around over a period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is ethnographic studies

A

Involves spending an extended period of time within a target environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is protocol analysis

A

Involves asking a members of staff to perform a task and describe it as it is being performed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is a workshop ?

A

An event attended by key stakeholders to elicit information

17
Q

Workshops provide an excellent _______ forum

A

Collaborative

18
Q

Detail some advantages of using a workshop

A

Gain a broad view of area under investigation

Increased speed and productivity

Obtain buy-in and acceptance for the project

Gain a consensus view or group agreement

19
Q

Detail some disadvantages of a workshop

A

Take time to organise

One forceful participant can dominate

Authority limitations

20
Q

What are the two categories for workshop techniques ?

A

Discovery and Documentation

21
Q

Provide definition for the Discovery technique

A

Helps facilitator to elicit information and views from participants

22
Q

Provide definition for the Documentation technique

A

Helps participants to visualise the area under discussion

23
Q

Brainstorming and Brainwriting are _____ Techniques

A

Discovery

24
Q

Round robin discussions, Stepwise refinement and Breakout groups are ______ Techniques

A

Discovery

25
Q

Rich picture and Mind maps are _____ Techniques

A

Documentation

26
Q

Process and Data models are examples of _____ Techniques

A

Documentation

27
Q

What is a Scenario

A

Tells a story about a task or transaction

28
Q

Provide some advantages of a Scenario

A

Reduce or remove omission

Provide basis for Developing prototypes

Step by Step development means no taken for granted elements

Helps visualise possible solutions

29
Q

Provide some disadvantages or a Scenario

A

Can be time consuming

Some scenarios can be complex

30
Q

What is prototyping

A

a process in which design teams ideate, experiment with, and bring concepts to life

31
Q

Prototyping is closely linked to what Technique ?

A

Scenarios

32
Q

Provide some advantages of Prototyping

A

Clarify uncertainty

Identify new requirements

Demonstrate look and feel

Identify errors

Assess navigation paths and system performance

33
Q

Provide some drawbacks of Prototyping

A

Iterative cycle can spin out of control

If objective isn’t clear, Users may think system is complete

Prototype may work faster than final live system

34
Q

List the Quantitive approaches

A

Questionnaires

Activity sampling

Special purpose reports

Documents analysis

35
Q

What is activity sampling ?

A

Quantitive form of observation used when it is necessary to know how people divide their work time among a range of activities

36
Q

What is Document analysis ?

A

Reviewing documentation to uncover information about an organisation, process or system

37
Q

What are Rich pictures ?

A

Diagram/Drawing showing an overview of the entire situation, using symbols and annotations

38
Q

What is a Mind map?

A

visual representation of thoughts, ideas, and problems associated with a business to give a clear understanding of what needs to be done.

39
Q

What can a Mind map be good for ?

A

Collating a lot of information

Highlighting links between ideas and topics

BCS (15 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions