Investigating the Business solution - Module 5

Question 1

What is an interview ?

Answer 1

A way of obtaining information with one person

Question 2

Is an Interview always with one to one ?

Answer 2

No, Can be multiple stakeholders

Question 3

What are some benefits of an interview ?

Answer 3

Can help BA develop a rapport

Acquire information about business situation

Discover different stakeholder perspectives

Question 4

What are some drawbacks of an interview ?

Answer 4

Can take time to plan and conduct

Information that is provided may be opinion rather than fact

Question 5

What structure should we use as the basis for interviews ?

Answer 5

5W’s

Question 6

What is STOP and what do the acronyms spell out ?

Answer 6

Organisational Hierarchy:

Strategic

Tactical

Operational

Question 7

What is Observation ?

Answer 7

Technique involving direct observation in a natural setting

Question 8

Provide some advantages of Observation

Answer 8

Better understanding of the problems and difficulties face by the business users

Seeing tasks performed help identify relevant questions for follow up interview

Depth of understanding gained

Question 9

Provide some drawbacks of Observation

Answer 9

Behaviour may change if people know they are being observed, not a true reflection

Analyst only sees what happens on one occasion, pattern of behaviour may be different

Question 10

Provide some drawbacks of Observation

Answer 10

Behaviour may change if people know they are being observed, not a true reflection

Analyst only sees what happens on one occasion, pattern of behaviour may be different

Question 11

What are the types of Observation ?

Answer 11

Formal
Shadowing
Ethnographic studies
Protocol analysis

Question 12

What is formal observation ?

Answer 12

Watching a specific task being performed

Question 13

What is Shadowing ?

Answer 13

Involves following a person around over a period of time

Question 14

What is ethnographic studies

Answer 14

Involves spending an extended period of time within a target environment

Question 15

What is protocol analysis

Answer 15

Involves asking a members of staff to perform a task and describe it as it is being performed

Question 16

What is a workshop ?

Answer 16

An event attended by key stakeholders to elicit information

Question 17

Workshops provide an excellent _______ forum

Answer 17

Collaborative

Question 18

Detail some advantages of using a workshop

Answer 18

Gain a broad view of area under investigation

Increased speed and productivity

Obtain buy-in and acceptance for the project

Gain a consensus view or group agreement

Question 19

Detail some disadvantages of a workshop

Answer 19

Take time to organise

One forceful participant can dominate

Authority limitations

Question 20

What are the two categories for workshop techniques ?

Answer 20

Discovery and Documentation

Question 21

Provide definition for the Discovery technique

Answer 21

Helps facilitator to elicit information and views from participants

Question 22

Provide definition for the Documentation technique

Answer 22

Helps participants to visualise the area under discussion

Question 23

Brainstorming and Brainwriting are _____ Techniques

Answer 23

Discovery

Question 24

Round robin discussions, Stepwise refinement and Breakout groups are ______ Techniques

Answer 24

Discovery

Question 25

Rich picture and Mind maps are _____ Techniques

Answer 25

Documentation

Question 26

Process and Data models are examples of _____ Techniques

Answer 26

Documentation

Question 27

What is a Scenario

Answer 27

Tells a story about a task or transaction

Question 28

Provide some advantages of a Scenario

Answer 28

Reduce or remove omission Provide basis for Developing prototypes Step by Step development means no taken for granted elements Helps visualise possible solutions

Question 29

Provide some disadvantages or a Scenario

Answer 29

Can be time consuming Some scenarios can be complex

Question 30

What is prototyping

Answer 30

a process in which design teams ideate, experiment with, and bring concepts to life

Question 31

Prototyping is closely linked to what Technique ?

Answer 31

Scenarios

Question 32

Provide some advantages of Prototyping

Answer 32

Clarify uncertainty Identify new requirements Demonstrate look and feel Identify errors Assess navigation paths and system performance

Question 33

Provide some drawbacks of Prototyping

Answer 33

Iterative cycle can spin out of control If objective isn't clear, Users may think system is complete Prototype may work faster than final live system

Question 34

List the Quantitive approaches

Answer 34

Questionnaires Activity sampling Special purpose reports Documents analysis

Question 35

What is activity sampling ?

Answer 35

Quantitive form of observation used when it is necessary to know how people divide their work time among a range of activities

Question 36

What is Document analysis ?

Answer 36

Reviewing documentation to uncover information about an organisation, process or system

Question 37

What are Rich pictures ?

Answer 37

Diagram/Drawing showing an overview of the entire situation, using symbols and annotations

Question 38

What is a Mind map?

Answer 38

visual representation of thoughts, ideas, and problems associated with a business to give a clear understanding of what needs to be done.

Question 39

What can a Mind map be good for ?

Answer 39

Collating a lot of information Highlighting links between ideas and topics