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MS IT-TROUBLESHOOTING > Issues/Resolutions > Flashcards

Issues/Resolutions Flashcards

(58 cards)

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1
Q

What are (4) steps to resolve hardware/ software issues?

A
  1. Gather Info (ie data, error logs, user reports,
    etc)
  2. Isolate the problematic area (ie disabling and
    enabling different component, Integrity checks
    on the software components)
  3. Solutions w/ testing
  4. Monitoring 4 a period of time
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2
Q

What is a hardware warranty?

A

A hardware warranty is a service agreement that covers the repair or replacement of hardware components that fail due to manufacturing defects or other covered issues within a specified period. The warranty terms can vary widely depending on the manufacturer and the type of hardware. Typically, warranties range from one to three years, but extended warranties can be purchased for additional coverage.

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3
Q

What are (3) benefits of a hardware warranty?

A

-Cost coverage for repairs and replacements
-Technical support
-Extended lifespan of hardware

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4
Q

What are (3) way to understanding warranty terms and conditions?

A

-Types of warranties
-Coverage limitations
-Claim procedures

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5
Q

What are (3) benefits of warranty services versus direct troubleshooting?

A

-Financial savings
-Time efficiency
-Risk mitigation

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6
Q

What are (4) strategies for managing warranty claims and replacements?

A

-Doc and record keeping
-Reg maintence
-Prompt action on issues
-Understanding manufacturer support channels

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7
Q

What are (2) practical examples of warranty utilization?

A

-Enterprise server replacement
-Consumer laptop repair

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8
Q

What are (2) additional considerations for hardware warranties?

A

-Compatibility with business continuity plans
-Impact on resale value

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9
Q

What are (7) of the most common reasons for software and installation issues?

A

The most common reasons for software and installation issues: missing or damaged files can occur due to several reasons, including improper shutdowns, power failures, or hardware issues.

Next the Windows registry is a repository that holds configuration settings and options for both the operating system and installed software. Over time invalid entries, leftover remnants from uninstalled software, or malware infections can corrupt the registry, causing software to malfunction or installations to fail.

Additionally, software incompatibilities often arise when new software versions are released without backward compatibility for older system configurations or hardware.

Lastly, using pirated software can lead to numerous issues, including corrupt installations and malware infections. Pirated versions often lack the necessary updates and support from the original vendor, leading to stability and compatibility issues.

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10
Q

What are (5) effective methods at addressing software to installation issues?

A

Here are several effective methods: the system file checker or SFC tool is a built in utility in Windows that scans for and repairs missing or corrupted system files. Running this tool can often resolve installation issues related to damaged system files.

If a specific application is causing problems, repairing or reinstalling it can often resolve the issue. Most applications have a repair option in the control panel, under programs and features, or in the apps section of settings.

Furthermore, keeping software and drivers up to date ensures compatibility and stability. Regular updates address known issues and vulnerabilities, reducing the likelihood of corruption.

Another potential solution is to use a reliable registry cleaner that can help fix invalid entries and residual data left by uninstalled programs. However, caution is necessary as incorrect changes to the registry can cause system instability.

Lastly, using genuine software ensures access to official updates, support, and patches. Pirated software often comes with risks such as malware infections and incompatibility issues. To avoid these problems, you should purchase software only from authorized vendors and regularly check for updates and install them as they become available.

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11
Q

What is firmware?

A

Firmware serves as the low-level control program for a device’s specific hardware. It is stored in non-volatile memory and is crucial for the hardware’s basic operations. However, improper firmware updates or malicious firmware overwriting can lead to severe hardware issues.

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12
Q

What are (2) risks wth firmware overwriting?

A

-Bricking devices
-Hardware misconfiguration

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13
Q

What are (3) preventions for firmware overwriting?

A

-Verified updates
-Backup and restore points
-Controlled environment

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14
Q

What are (2) risks with incorrect driver installations?

A

-Hardware malfunction
-Resource conflicts

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15
Q

What are (3) preventions for incorrect driver installations?

A

-Driver verification
-Compatibiity checks
-Regular updates

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16
Q

What is overclocking?

A

Overclocking involves running hardware components, such as CPUs or GPUs, at speeds higher than factory-set limits. While overclocking can boost performance, it also increases the risk of hardware damage, especially without proper cooling.

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17
Q

What are (2) risks with overclocking?

A

-Thermal stress
-Electrical overstress

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18
Q

Whate are (3) prevention measures for overclocking?

A

-Adequate cooling
-Gradual increment
-Monitoring tools

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19
Q

What are the (2) risks with SSD wear out?

A

-Excessive write operations
-Improper config

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20
Q

What are the (3) preventions of SSD wear out?

A

-Optimize write operations
-Wear-leveling
-Regular monitoring

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21
Q

What is display-burn in?

A

Display burn-in, particularly in OLED and plasma screens, occurs when static images are displayed for prolonged periods, causing permanent ghosting or image retention.

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22
Q

What are (2) risks with display-burn in?

A

-Static content
-High brightness

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23
Q

What are (3) preventions in display-burn in?

A

-Screen savers
-Adjust brightness
-Dynamic content

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24
Q

What are (2) risks with headphone speaker damage?

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A

-Excessive loudness
-Incorrect frequency signals

25
What are (3) preventions with headphone speaker damage?
-Volume limiting -Signal filtering -User education
26
What are (2) risks with cooling fan damage?
-Overworking fans -Inadequate cooling
27
What are (3) preventions with cooling fan damage?
-Fan control software -Temperature monitoring -Regular maintenance
28
What is the error 0x80070002?
The error 0x80070002 typically occurs due to missing or corrupt files required for the installation process. It can also be triggered by incorrect system time and date settings.
29
What is the error zero X C 190-0101?
The error zero X C 190-0101, which often is associated with driver issues. It is commonly encountered during the upgrade process. It signifies a problem with incompatible or outdated drivers that prevent the upgrade from completing successfully.
30
What is the inaccessible boot device error?
The inaccessible boot device error indicates that windows cannot access the system partition during the boot process. It can result from corrupted boot files, incorrect bios, settings or issues with the disk itself.
31
What are the (9) steps before initiating an upgrade?
1. All important data is backed up (minimum hardware req) 2. Review the system requirements 3. Check the device manager (update all drivers, inc those related to the motherboard, graphics card, and storage controllers) 4. Run the Windows update troubleshooter (if fails resort to the media creation tool) 5. If inaccessible boot device error (inspect the BIOS or UEFI settings; SATA mode is set to AHCI, which is compatible with most modern drives.) 6. For persistent boot errors, use the Windows Recovery Environment. 7. Insufficient disk space can lead to installation errors. 8. Sometimes third-party antivirus software can interfere with the installation process. 9. To avoid conflicts, temporarily disable the antivirus software. (if errors persist, review the installation logs)
32
What is system restore?
System Restore allows you to restore your computer's state to a previous point in time. This includes system files, installed applications, the Windows Registry, and system settings. It can be particularly useful for recovering from system malfunctions or software problems without affecting personal files.
33
What are the (4) ways to access access System Restore?
1. Open the Start menu. 2. Type "Create a restore point" and select it from the results. 3. In the System Properties window, select the System Restore button. 4. Follow the prompts to choose a restore point and start the restoration process.
34
What is reset this PC?
Reset this PC is a robust recovery feature in Windows that allows users to reinstall the operating system while providing flexibility in how much data is preserved. This feature is particularly beneficial when dealing with severe software problems that cannot be resolved through simpler troubleshooting steps. This option is useful when the system is plagued with persistent software problems, malware, or corrupt system files that simpler recovery methods cannot fix. It can also be used when a device needs to be handed over to a new user. Resetting ensures that all personal data and installed applications are removed, providing a clean slate.
35
What are the (4) steps to a PC reset?
1. Open the Settings app. 2. Navigate to System > Recovery. 3. Under Reset this PC select Reset PC. 4. Choose Remove everything.
36
What is the impact of a PC reset?
Data: All personal files are deleted. Settings: All settings are reverted to default. Programs: All apps and programs are removed.
37
What are the (2) key aspects in a PC reset?
-Reinstallation of OS (Windows) -System stablility and performance
38
What is a Fresh Start?
Fresh Start is a sub-feature of Reset this PC, designed to help users reinstall and update the operating system while keeping personal files and certain settings intact. It focuses on providing a cleaner system environment by allowing you to choose to remove most installed applications, including bloatware and pre-installed software that often comes with new PCs. Its primary goal is to improve system performance and stability without the complete data wipe that other recovery options may entail.
39
How do you implement a Fresh Start?
1. Open the Settings app. 2. Navigate to System > Recovery. 3. Under Reset this PC select Reset PC. 4. Select Keep my files. 5. Set Change settings > Preinstalled apps to Off.
40
What is the impact of a Fresh Start?
Data: Personal files are retained. Settings: Removes changes you made to settings. Programs: Setting Preinstalled apps to Off removes any apps your PC manufacturer installed.
41
What are the (3) key aspects of a Fresh Start?
-Reinstallation and update of Windows -Data retention -Removal of non-essential applications
42
What is an Advanced Startup?
Advanced Startup provides several recovery tools and options that can help troubleshoot and fix problems with your PC. This includes options like System Restore, System Image Recovery, Startup Repair, and more.
43
What are the (4) steps to access an Advanced Startup?
1. Open the Settings app. 2. Navigate to System > Recovery. 3. Under Advanced startup, select Restart now. 4. Your PC will restart to the Advanced Startup menu.
44
What are the (4) parts of impact to an Advanced Startup?
-Startup repair -System image recovery -Command prompt -Startup settings
45
What is System Image Recovery?
System Image Recovery is a powerful recovery feature in Windows that allows users to restore their computer to a previous state using a system image backup. Unlike other recovery options that might only affect system files or settings, System Image Recovery restores everything on the computer, including the operating system, installed programs, personal files, and system settings. This comprehensive approach ensures that the system can be returned to a fully functional state exactly as it was at the time the system image was created.
46
What are the (3) steps to access System Image Recovery?
1. Open the Advanced Startup menu. 2. Select Troubleshoot > Advanced options > System Image Recovery. 3. Follow the prompts to restore your computer from the system image.
47
What are the (3) parts of impact to System Image Recovery?
Data: All data is restored to the state when the image was created. Settings: All settings are restored to the state when the image was created. Programs: All programs are restored to the state when the image was created.
48
Whate are (3) key aspects to System Image Recovery?
-Complete backup restoration -Diaster Recovery -Preservation of software environment
49
What is Windows Recovery Environment (WinRE)?
Windows Recovery Environment (WinRE) WinRE is a set of tools based on a Windows Preinstallation Environment that can help diagnose and recover from serious errors that may be preventing Windows from booting successfully.
50
How do you access Windows Recovery Environmnent (WinRE)?
WinRE automatically launches if Windows detects a boot failure. It can also be manually accessed through Advanced Startup.
51
What are the (3) parts to impact of Windows Recovery Environmnent (WinRE)?
The effects and consequences depend on the specific tool used within WinRE, similar to their standalone counterparts described above.
52
What is Safe Mode?
Safe Mode is a diagnostic mode of Windows that starts the system with a minimal set of drivers and services. It is useful for troubleshooting and fixing problems within the operating system.
53
What are the (3) steps to access Safe Mode?
1. Open the Advanced Startup menu. 2. Select Troubleshoot > Advanced options > Startup Settings. 3. Select Restart and then choose the option to enable Safe Mode.
54
What are the (3) parts to impact of Safe Mode?
Data: Personal files are not affected. Settings: Minimal system settings are loaded. Programs: Only essential system programs and services are loaded.
55
What is Refresh Windows Tool?
The Refresh Windows Tool is designed to reinstall and update Windows 10 while keeping your personal files and some Windows settings. It removes most of your apps but retains those that come standard with Windows or were pre-installed by the manufacturer. The tool ensures that all system files are current and free from corruption.
56
What are the (2) parts to access Refresh Windows Tool?
1. Download the tool from the Microsoft website. 2. Run the tool and follow the on-screen instructions to refresh your Windows installation.
57
What are the (3) parts of impact to Refresh Windows Tool?
Data: Personal files are retained. Settings: Some Windows settings are kept. Programs: Most apps are removed, but those pre-installed by the manufacturer are kept.
58
What do you do for complex or uncommon issues?
Step 1: Gather and analyze diagnostic data Step 2: Identify potential causes Step 3: Isolate and test hypotheses Step 4: Implement a solution Step 5: Document and review

MS IT-TROUBLESHOOTING (7 decks)

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