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IT 360T > IT: Chapter 2: Global E-Business and Collaboration > Flashcards

IT: Chapter 2: Global E-Business and Collaboration Flashcards

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1
Q

Business

A

a formal organization whose aim is to produce products or provide services for a profit

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2
Q

Strategic Choice

A

determines your likely customers, the kinds of employees you will need, production methods and facilities needed, the marketing themes and many other choices

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3
Q

ABBREV: Four basic business functions

A

MSFH

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4
Q

Four Basic Business Functions

A

Manufacturing and Production
Sales and Marketing
Finance and accounting
Human Resources

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5
Q

Manufacturing and Production business process

A

Assembling the product
Checking for Quality
Producing bills of materials

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6
Q

Sales and Marketing business process

A

identifying customers
Making customers aware of the product
Selling the product

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7
Q

Finance and Accounting business process

A

Paying creditors
Creating financial statements
Managing cash accounts

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8
Q

Human Resources business process

A

Hiring employees
Evaluating employees’ job performance
Enrolling employees in benefits plan

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9
Q

ABBREV: Five Basic Business Entities

A

SCEIP

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10
Q

Five Basic Business Entities

A 
Supplier
Customers
Employees
Invoices/payments
Products and services
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11
Q

Business process

A

logically related set of tasks that define how specific business tasks are performed

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12
Q

Functional

A

require coordination across departments

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13
Q

Cross-functional

A

interactions ex, fulfilling customer order

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14
Q

Senior Management

A

makes long-range strategic decisions about products and services as well as ensures financial performance of the firm

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15
Q

Middle Management

A

carries out the programs and plans of senior management

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16
Q

Operational Management

A

Responsible for monitoring the daily activities of the business

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17
Q

Knowledge workers

A

Designs products and services and create new knowledge for the firm

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18
Q

Data Workers

A

assists with administrative work at all levels of the firm

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19
Q

Production or service workers

A

actually produce the product and deliver the service

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20
Q

ABBREV: Levels in a Firm

A

SMO

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21
Q

Levels in a Firm

A 
Senior Management
Middle Management (Scientists and knowledge workers)
Operational Management (Production and service workers, data workers)
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22
Q

To stay in business, a firm must

A

monitor changes in its environment of every business

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23
Q

Businesses fail because

A

they failed to respond adequately to changes in environments

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24
Q

To be successful, an organization must constantly

A

monitor and respond to developments in the environment

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25
ABBREV: Global Environmental factors
TEPI
26
Global Environmental Factors
Technology and Science Economy Politics International Change
27
ABBREV: Immediate environment factors
CSCRS
28
Immediate environment factors
``` Customers Suppliers Competitors Regulations Stockholders ```
29
Systems for Management Decision Making and Business Intelligence
Transaction Processing Systems | Systems for business intelligence
30
Transaction Processing Systems (TPS) defintion
a computerized system that performs and records the daily routine transactions necessary to conduct business
31
Example of TPS
payroll processing
32
Business intelligence definition
a contemporary term for data and software tools for organizing, analyzing, and providing access to data
33
Systems for business intelligence
focus on delivering information to support management decision making
34
ABBREV: Types of Systems Business Intelligence
MDE
35
Types of Systems Business Intelligence
Management Information Systems (MIS) Decision Support System (DSS) Executive Support System (ESS)
36
Who does Management Information Systems (MIS) provide for?
middle managers
37
What does Management Information Systems do?
Summarize and report on the company's basic operations using data supplied by transaction processing systems
38
Who does Decision Support Systems (DSS) provide for?
Middle managers
39
What does Decision Support Systems do?
-support non-routine decision making
40
Where does DSS use information from?
TPS and MIS as well as external sources
41
Model driven DSS
Voyage-estimating systems
42
Data driven DSS
Intrawest's marketing analysis systems
43
Executive Support Systems(ESS) serve
senior managers
44
What does ESS do?
- address strategic issues and long-term trends | - provide generalized computing capacity that can be applied to changing array of problems
45
Digital Dashboard is used in
Executive Support Systems (ESS)
46
Digital dashboard
delivers comprehensive and accurate information for decision making often using a single screen
47
Enterprise application
systems that span functional area, focus on executing business processes across the firm, and include all levels of management
48
How does Enterprise Application help businesses?
become more flexible and productive by coordinating their business processes more closely and integrating groups of processes
49
ABBREV: four major types of Enterprise Application
ESCK
50
Four Major Types of Enterprise Application
Enterprise systems Supply Chain Management Customer relationship management systems Knowledge management systems
51
Enterprise Systems is also known as
Enterprise Resource Planning (ERP)
52
What does Enterprise systems do?
- integrate data into single system - speed communication - greater flexibility - enable managers to assemble overall view of operations
53
What does Supply Chain Management (SCM) do?
manage relationships with suppliers, purchasing firms, distributors, and logistics companies
54
SCM is a type of __________ systems
interorganizaitonal system
55
Interorganizational system
automating flow of information across organization boundaries
56
What does Customer Relationship Management Systems do?
help manage relationship with customers
57
What are the goals of Customer Relationship Management Systems?
OIII - Optimize revenue - Improve customer satisfaction - Increase customer retention - identify and retain most profitable customers
58
What do knowledge management systems do?
manage processes for capturing and applying knowledge and expertise
59
Intranets and Extranets are
technology platforms that increase integration and expedite the flow of information
60
Intranets
internal networks based on internet standards, often are private access in a company's website
61
Extranet
company websites accessible only to authorized vendors and suppliers
62
E-business
use of digital technology and internet to drive major business processes
63
E-commerce
buying and selling goods and services through internet
64
E-government
using internet technology to deliver information and services to citizens, employees, and busineses
65
Collaboration
working with others to achieve shared and explicit goals
66
ABBREV: growing importance of Collaboration
NGOSEC
67
Growing importance of Collaboration
``` Changing nature of work Growth of professional work Changing organization of the firm Changing scope of the firm Emphasis on innovation Changing culture of work and business ```
68
Requirements for Collaboration
Collaboration Capability & Collaboration Technology Collaboration Quality Firm Performance
69
Same Place-Same Time
face to face interactions
70
Different Place - Same time
Remote interactions
71
Same place - different time
continuous task
72
Different Place - Different Time
Communication + Coordination
73
Time/Space Collaboration Tool Matrix
whether they support interactions at the same or different time or place and whether these interactions are remote or co-located
74
Information Systems department
the formal organizational unit responsible for information technology services
75
Information systems department responsible for
maintaining the hardware, software, data storage, and networks that compromise the firm's IT infrastructure
76
Programmers
highly trained technical specialist who write the software instructions for computers
77
Systems Analysts
constitute the principal liaisons between the information systems groups and the rest of the organization
78
ABBREV: Senior managers of IT department
ISPK
78
Information Systems Managers
leaders of teams
79
Senior Managers
Chief Information Officer (CIO) Chief Security Officer (CSO) Chief Privacy Officer (CPO) Chief Knowledge Officer(CKO)
80
CIO - Chief Information officer
oversees the use of information technology in the firm
81
CSO - Chief Security Officer
in charge of information systems security for the firm and is responsible for enforcing the firm's information security policy
82
CPO - Chief Privacy Officer
responsible for ensuring that the company complies with existing data privacy laws
83
CKO - Chief Knowledge Officer
responsible for the firm's knowledge management program
84
End Users
representatives of departments outside of the information systems group for whom applications are developed

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