KPI- analysis of business performance

Question 1

What is a KPI? and what why would you use it

Answer 1

It’s specific criteria used to measure the efficiency and/or effectiveness of a business performance

Question 2

each KPI-
2 level of
4 number of
2 rate of
then np
poms

Answer 2

percentage of market share
net profit figures
level of staff turnover
level of wastage
rate of staff absenteeism
rate of productivity growth
number of workplace accidents
number of website hits
number of sales
number of customer complaints

Question 3

example of how you would use a KPI to implement chnage

Answer 3

Website hits- if the number of website hits decreases, it could indicate that the advertising isn’t working or something is wrong with the website. causing loss in profit