l4. training & development. ppt

Question 1

continuous process in an organization to achieve its organizational goals by improving the skills and knowledge of the employees

Answer 1

training and development

Question 2

systematic procedure for transferring technical know-how to the employees so as to increase their knowledge and skills for doing particular jobs

Answer 2

training

Question 3

usually involves teaching operational or technical employees how to do their jobs more effectively and/or efficiently

Answer 3

training

Question 4

process of teaching new employees the basic skills to perform their jobs

Answer 4

training

Question 5

process of preparing employees for future position and improve their personal skills to handle the critical situations in an org

Answer 5

development

Question 6

efforts made to improve employee’s ability to handle a variety of assignment

Answer 6

development

Question 7

generally aimed at helping managers better understand and solve problems, make decisions, and capitalize on opportunities

Answer 7

development

Question 8

considered a HR function

Answer 8

development

Question 9

difference between training and development

Answer 9

development is broader in scope and focuses on individual’s gaining new capabilities useful for both present and future jobs

Question 10

need and basic purpose of training

Answer 10

1. to increase productivity
2. to improve quality
3. to help a company fulfill its future personnel needs
4. to improve organizational climate
5. obsolescence prevention
6. personal growth
   jozko po dami pala

Question 11

responsibilities for training are generally assigned to the ?

Answer 11

hr function

Question 12

they must be sure that productivity can be increased through training and that productivity gains are possible with existing resources

Answer 12

managers

Question 13

areas of training

Answer 13

1. company policies and procedures
2. skill-based training
3. human relations training
4. problem-solving training
5. managerial and supervisory training

Question 14

methods of training

Answer 14

1. case study method
   2/ role playing method
2. lecture method
3. incident analysis method
4. audio-visual

Question 15

training is given on 4 basic grounds

Answer 15

1. new candidates who join an organization
2. refresh and enhance their knowledge
3. implementation of updates and amendments
4. promotion and career growth

Question 16

training process

Answer 16

1. training needs analysis
2. develop training objectives
3. design and selecct training methods
4. implement training
5. evaluate training
6. measure training results

Question 17

first step in training wherein what required training is determined

Answer 17

training needs analysis

Question 18

diagnostic phase of setting training objectives

Answer 18

training needs anlysis

Question 19

in training needs analysis, the manager must carefully assess the company’s ??

Answer 19

1. strategy
2. resources available for training
3. general philosophy regarding training and development

Question 20

techniques for identifying needs

Answer 20

1. task analysis
2. performance analysis

Question 21

analysis of the job’s requirements to determine the training required

Answer 21

task analysis

Question 22

tabular structure that consolidates info regarding the job’s required tasks and skills which are helpful in determining training requirements

Answer 22

task analysis record form

Question 23

verifies performance deficiency and determine whether that deficiency should be rectified through training or some other means

Answer 23

performance analysis

Question 24

technique for identifying needs to distinguish between can’t do and won’t do problems, their specific causes and solutions

Answer 24

performance analysis

Question 25

description of performance you want learners to be able to exhibit before you consider them competent

Answer 25

training objectives

Question 26

types of training objectives

Answer 26

1. knowledge 2. skill 3. attitude

Question 27

type of training objective that impart cognitive information and details to trainees

Answer 27

knowledge

Question 28

type of training objective that develop behavior changes in how jobs and task requirement are performed

Answer 28

skill

Question 29

type of training objective that create interest in and awareness of the importance of training

Answer 29

attitude

Question 30

the success of training should be measured in terms of

Answer 30

objectives set

Question 31

design and select training methods

Answer 31

work-based programs instructional-based programs

Question 32

tie the training and development activities directly to the performance of the task

Answer 32

work-based programs

Question 33

type of work-based programs

Answer 33

1. on-the-job training 2. apprenticeship 3. vestibule training 4. systematic job rotation and transfer

Question 34

having employees learn their job while they are actually performing it

Answer 34

on the job training

Question 35

a combination of ojt and classroom instruction

Answer 35

apprenticeship

Question 36

approach training and development from a teaching and learning perspective

Answer 36

instructional-based programs

Question 37

instructional-based programs sample

Answer 37

1. lecture or discussion approach 2. computer associated instruction 3. programmed instruction

Question 38

trainer presents the material to those attending the program in a descriptive fashion

Answer 38

lecture or discussion approach

Question 39

trainee sits at a personal computer and operates software that has been developed specifically to impart certain information to the individual

Answer 39

computer associated instruction

Question 40

the material to be learned is prepared in a manual or training booklet, which the individual studies at his or her pace

Answer 40

programmed instruction

Question 41

work-simulation situation in which the job is performed under a condition that closely simulates the real work environment

Answer 41

vestibule training

Question 42

systematically rotating or transferring the employee from one job to another

Answer 42

systematic job rotation and transfer

Question 43

methods of evaluation

Answer 43

1. questionnaires 2. tests or examinations 3. projects 4. structured exercises and case studies 5. tutor reports 6. interviews of trainees 7. observation of courses and training 8. participation and discussion

Question 44

common way of eliciting trainee response programs

Answer 44

questionnaires

Question 45

common on formal courses which provide a certificate e.g. diploma in word processing skills although end-of-course tests can be provided after short courses to check the progress of trainees

Answer 45

tests or examinations

Question 46

initially seen as learning methods but they can also be provide valuable information to instructors

Answer 46

projects

Question 47

opportunities to apply learned skills and techniques under the observation of tutors and evaluators

Answer 47

structured exercises and case studies

Question 48

important to have the opinions of those who deliver the training. this gives a valuable assessment from a diff perspective

Answer 48

tutor reports

Question 49

post course or instruction period. these can be informal or formal, individual or group or by telephone

Answer 49

interview of trainees

Question 50

devising training strategies in the training dept is very useful and information from these observations can be compared with trainee responses

Answer 50

observation of courses and training

Question 51

needs people who are adept at intercepting responses as this can be highly subjective

Answer 51

participation and discussion

Question 52

3 basic categories of performance information and its measurement

Answer 52

1. trait-based 2. behavior-based 3. results-based

Question 53

assessment systems assesses or identifies the abilities or a subjective character trait of employee such as attitude, initiative, or creativity

Answer 53

trait-based

Question 54

systems measures the extent to which an employee engages in specific, relatively well defined behaviors while at the job, which leads to success

Answer 54

behavior-based

Question 55

systems measures the bottom line associated with an employees work and his/her accomplishments

Answer 55

results-based