L7 Flashcards
(18 cards)
- What is Artificial Intelligence (AI)?
The development of machines that mimic human behaviors such as learning, reasoning, and self-correction.
- What is Robotic Process Automation (RPA)?
Software robots that perform specific digital tasks humans usually do on computers.
- What is the main ethical concern in workplace AI use?
Ensuring that technology strategies are:
1.people-focused
2. accountability for machine behavior is clearly defined
- How has AI improved performance in different fields?
- AI in customer service (e.g., telecom industry) helps reduce time spent on tracking contract cancellations and improves call management.
- Robot-assisted surgery shortens patient recovery, and automated decision support boosts air traffic control accuracy.
- What is the difference between robots and automation?
Robots assist with physical tasks; automation replaces human work with machines to increase efficiency and reduce mistakes.
- How are AI and automation changing work?
1.They eliminate routine jobs 2.create new roles
3.improve job quality depending on how societies respond.
- Who might be responsible for the actions of intelligent machines?
It’s unclear — could be the human co-worker, the developers, or the organization using the system. This is a legal and ethical grey area.
- How can algorithmic decision-making create ethical risks?
Using historical data can reinforce structural inequalities and discrimination, especially in recruitment.
- What’s ethically concerning about humanoid robots?
They may confuse vulnerable individuals into thinking they are interacting with a human, raising questions of manipulation and consent.
- What is the idea behind robot rights?
Some argue intelligent robots should receive protections similar to animal rights.
- What is the major long-term risk of AI?
That machines could become more intelligent than humans and escape human control.
- How is technology transforming HR roles?
- It frees HR from routine tasks, allowing focus on complex, human-centered work like:
- strategy,
- analytics, and
- employee engagement.
- What are some tech tools enhancing HR functions?
1.Automated reporting,
2.self-service systems,
3.digital learning platforms 4.business system integration.
- How are HR professionals expected to use people analytics?
To solve organizational problems with an evidence-based approach, including recruitment decisions.
- What can ChatGPT do in HR?
1.It can eliminate repetitive tasks,
2.accelerate talent search, 3.reduce turnover,
3. boost engagement,
4. analyze qualitative data.
- What is HR’s new focus in response to AI and automation?
HR must support accountability, change management, capability building, and progress measurement — becoming a facilitator of cultural alignment and ethical tech adoption.
- What must guide the use of technology in HR?
Technology should be aligned with the organization’s and employees’ needs, and grounded in ethical principles — not adopted just for innovation’s sake.
- What is the HR role in AI adoption, according to Peter Drucker’s philosophy?
HR must facilitate cultural alignment for technology adoption through accountability, change management, capability building, and measuring progress — because culture drives successful strategy.
