LABORATORY MANAGEMENT

Question 1

What is the first and foremost role of a manager?

Answer 1

Person or Planning

Question 2

What is the first phase of management process?

Answer 2

Planning

Question 3

Through which of the following function does an organization receive its needed resources?

Answer 3

Inputs

Question 4

Which of the following parties does the manager represent?

Answer 4

A and C

Question 5

What is the most important role of a manager in a patient or customer focused organization?

Answer 5

Servant to the line workers

Question 6

By what mechanism are sanctions imposed on informal group members?

Answer 6

Peer pressure

Question 7

What is the first phase of the management process?

Answer 7

Planning

Question 8

Which management philosophy views the organization as a self-contained unit that interacts with itself and its environment in a continuous process of interchange and renewal?

Answer 8

Systems Theory

Question 9

What is the most frequently used method for intervening and implementing a change strategy?

Answer 9

Organization Structure

Question 10

What type of system is a hospital-based laboratory?

Answer 10

A subsystem

Question 11

In a for-profit business, what is the name of the assets that are left over after all obligations have been satisfied?

Answer 11

Stockholder

Question 12

A laboratory may be considered a profit center if it:

Answer 12

Generate Billable

Question 13

Which items are included in productive payroll hours calculation?

Answer 13

Overtime

Question 14

Which is a feature of fixed costs?

Answer 14

Not directly affected by test volume

Question 15

Which is not a cost in the employment cycle?

Answer 15

Vacation

Question 16

Which times are included in determining total payroll hours?

Answer 16

All of the above

Question 17

An inventory system that records each time a product is used is called

Answer 17

Perpetual

Question 18

Non-productive hours include

Answer 18

Sick Time

Question 19

The following method is used in CAP workload system:

Answer 19

Time motion studies

Question 20

The stock replenishment technique that matches delivery time of a product to the exact moment is called:

Answer 20

Just-in-time

Question 21

The document represents a commitment to buy a specified amount of product to be delivered according to an established schedule

Answer 21

Purchase Order

Question 22

A graphical representation of an individual task, an operation, or data flow within a system is called

Answer 22

Procedure flow chart

Question 23

The distinct mode of action used in computer languages is called

Answer 23

Binary code

Question 24

What is the term that represents the physical parts of a computer?

Answer 24

Hardware

Question 25

Computers provide information by analyzing:

Answer 25

Statistics

Question 26

Standardization is considered key in the preparation of procedure manuals because of:

Answer 26

Uniformity in performance of tasks and tests

Question 27

Which organization publishes guidelines for writing technical procedures that are usually acceptable to agencies governing laboratory operations?

Answer 27

CAP

Question 28

Procedures, in contrast to __ are detailed and comprehensive documents

Answer 28

Policies

Question 29

Which statement best describes procedure?

Answer 29

An instruction document that provides explanations and step-by-step instructions on how to actually perform a task, test, process

Question 30

A person who can work in many sections of the lab and is assigned according to workload

Answer 30

Floater

Question 31

The primary reason and aim of policy and procedure manuals is to ensure:

Answer 31

Effective communication

Question 32

Four ingredients are necessary for a fire to occur: an ignition source, oxygen, fuel and ventilation to provide air

Answer 32

False

Question 33

A program in which 2 or more persons are responsible for a job normally performed by a single employee is called

Answer 33

Job Sharing

Question 34

establishes how many and what types of personnel are needed

Answer 34

Staffing

Question 35

An alternative scheduling program that allows employees to work in concentrated blocks of time, such as a 16hr shift on weekends, is referred to as:

Answer 35

Compressed work cycle

Question 36

Occurs when control values are widely scattered in an unusual and unexplained pattern around the control chart

Answer 36

Shift

Question 37

Which of the following terms describes planning for enhanced productivity with special attention to people's interaction with equipment and workstation arrangements?

Answer 37

Ergonomics

Question 38

Is marked by a systematic drift in one direction away from the established mean

Answer 38

Trend

Question 39

A rule or requirement imposed by a government agency is

Answer 39

Regulation

Question 40

Which of the following accreditation programs is recognized by most federal and state programs as being equivalent to or having deemed status in meeting their criteria?

Answer 40

All three programs

Question 41

Applies to the branch of management that deals with what makes individuals act the way they do.

Answer 41

Behavior modification

Question 42

How we see ourselves and how we think others see us combines to form our:

Answer 42

Self-concept

Question 43

Job description can be viewed as a summary of finding obtained from the job analysis

Answer 43

True

Question 44

Selection methods that aid in the process of matching jobs with people include

Answer 44

Process of elimination or comparison

Question 45

The performance goals of fail comparison and consistency mean that all persons in the laboratory should have the same job criteria

Answer 45

False

Question 46

In Maslow's hierarchy of needs theory, which of the following needs are considered basic?

Answer 46

Safety

Question 47

Which of the following is not a characteristic shared by both informal and formal groups?

Answer 47

A charismatic leader

Question 48

Select the factor that is considered the primary function of a job description:

Answer 48

Set productivity goals

Question 49

Panel interviews are frequently listed as a(n) ___ category of interview

Answer 49

Mixed-agenda

Question 50

What is considered to be the first rule of evaluation interview?

Answer 50

Time