Leadership and Teamwork Flashcards
Tell us about your leadership experience
Formal training: through diploma, Keele Leadership course and School of Change Agents
Tend towards a affliative style of leadership, adapt this to team/context
Paediatric haemophilia team -
Despite not being the most experienced in the team, recognised there was a leadership role, outreach clinics (visible, vision, supportive, recognised strengths, innovate)
Haematology training days
NHS Leadship Academy - 9 dimensions Inspiring shared purpose Leading with care Evaluating information Connecting the service Sharing the vision Engaging the team Holding to account Developing capability Influencing for results
Communicative
Team working
Setting vision
Qualification
Formal role
Quality imp
clinical governance - guidelines
Tell us about a change, what went well and what did not?
Quality improvement model What you identified How you implemented change What was achieved Presented Learnt Shared experience How it spread to other services
Reflection I could make a difference to aptient care Understood how systems work Flexibility of organisational hierarchy Value of MDT Learnt to influence others Shared experience
Clinical change: Hep E negative blood
Give an example of good teamwork
Description of scenario
What was my role x3 - understanding roles, communicating - phone/telephonem available, reliable - contingency OOH and weekend
Postive outcome
?Infected port
?Insertion of port
Approachable
Reliable
Lead when necessary
Good communicator - check understanding
Positive Ambitious Value others Lead when needed Respect Communicate Reliable Flexible Set goals Clear about roles
MSF
Examples of bad teamwork
Swindon - joined team
Poor deliniation of roles - impact on nursing time
Lack respect for colleagues - turning up late
Poor communication - not responded to emails
Poor training
Poor transparency about when leave had been booked
Called face to face meeting, with supervisors
Fed back issues, open discussion - clear that one individual was facing mental health issues
Suggested timetable that I would manage - ?training needs, PDP, preference
whatsapp group - troubleshoot day to day issues
Circulating the timetable to cons, lab and spec nurses
Agreed to review in 2 months
Tell us how you would set up and deliver a service?
Define problem with metrics Who are service user? Reports/surveys/data I can use to justify new service ?National standards What are people doing elsewhere? Stakeholder/ business case Consider resources - space/staff/lab Patient engagement That is available already Think outside of box - community Pathways/policies/SOP/guidance documents Measure quality and outcomes Patient and staff feedback Audit and review
How to communicate well
Greatest source of communication
Patient feedback - calm, explain jargon, comfortable to speaking to all ages and parents
Colleagues - get across point of view
Patients - take on board values and concerns
Email - use constructively, to improve efficiency and quality
Written - comprehensive, clear treatment plan.
Presentations - explain and illustrate complex concepts.
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