Leadership and Teamwork Flashcards

1
Q

Tell us about your leadership experience

A

Formal training: through diploma, Keele Leadership course and School of Change Agents
Tend towards a affliative style of leadership, adapt this to team/context
Paediatric haemophilia team -
Despite not being the most experienced in the team, recognised there was a leadership role, outreach clinics (visible, vision, supportive, recognised strengths, innovate)
Haematology training days

NHS Leadship Academy - 9 dimensions
Inspiring shared purpose
Leading with care
Evaluating information
Connecting the service
Sharing the vision
Engaging the team
Holding to account
Developing capability
Influencing for results

Communicative
Team working
Setting vision

Qualification
Formal role
Quality imp
clinical governance - guidelines

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2
Q

Tell us about a change, what went well and what did not?

A
Quality improvement model
What you identified 
How you implemented change
What was achieved
Presented
Learnt
Shared experience
How it spread to other services
Reflection
I could make a difference to aptient care
Understood how systems work
Flexibility of organisational hierarchy
Value of MDT 
Learnt to influence others
Shared experience

Clinical change: Hep E negative blood

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3
Q

Give an example of good teamwork

A

Description of scenario
What was my role x3 - understanding roles, communicating - phone/telephonem available, reliable - contingency OOH and weekend
Postive outcome

?Infected port
?Insertion of port

Approachable
Reliable
Lead when necessary
Good communicator - check understanding

Positive
Ambitious
Value others
Lead when needed
Respect
Communicate
Reliable
Flexible
Set goals
Clear about roles

MSF

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4
Q

Examples of bad teamwork

A

Swindon - joined team
Poor deliniation of roles - impact on nursing time
Lack respect for colleagues - turning up late
Poor communication - not responded to emails
Poor training
Poor transparency about when leave had been booked

Called face to face meeting, with supervisors
Fed back issues, open discussion - clear that one individual was facing mental health issues
Suggested timetable that I would manage - ?training needs, PDP, preference
whatsapp group - troubleshoot day to day issues
Circulating the timetable to cons, lab and spec nurses
Agreed to review in 2 months

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5
Q

Tell us how you would set up and deliver a service?

A
Define problem with metrics
Who are service user?
Reports/surveys/data I can use to justify new service
?National standards
What are people doing elsewhere?
Stakeholder/ business case
Consider resources - space/staff/lab
Patient engagement
That is available already
Think outside of box - community
Pathways/policies/SOP/guidance documents
Measure quality and outcomes
Patient and staff feedback
Audit and review
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6
Q

How to communicate well

A

Greatest source of communication
Patient feedback - calm, explain jargon, comfortable to speaking to all ages and parents

Colleagues - get across point of view

Patients - take on board values and concerns

Email - use constructively, to improve efficiency and quality

Written - comprehensive, clear treatment plan.

Presentations - explain and illustrate complex concepts.

360 feedback

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