Learning aim A - A5 Flashcards
what is a line managers responsibility?
to monitor the work of other workers, if staff performance falls short of the practice expected, it is their responsibility to address the issues with staff concerned and take appropiate action. this could be an informal conversation or warning but if no improvement is made or the concern is serious, formal action may be taken which could lead to suspension
example - who is the lowest worker in the hierarchy of staff in a care home?
care assistant - assist residents with practical tasks
who is the middle worker in the hierarchy of staff in a care home?
senior care worker - manages a team of care assistants
who is the highest level of worker in the hierarchy of staff in a care home?
care manager - allocates tasks and sets standards and routines for the settings
do settings receive inspections from external agencies?
yes - it is required for them to be regularlt inspected by independent, government financied agencies
who inspects england health and care provision?
the Care Quality Conmission (CQC)
who inspects health and care provision in northern ireland?
the Regulation and Quality and Improvement Authority ( RQIA)
who inspects care provision in wales?
the Care and Social Service Inspectorate healthcare (CSSIW)
who inspects healthcare services in wales?
the Healthcare Inspectorate Wales (HCIW)
who inspects care provision in scotland?
the Care Inspectorate
who inspects the healthcare services in scotland?
regulation of independent healthcare
who inspects early years and education services in england?
ofsted
who inspects early years and education settings in northern ireland?
the education and training inspectorate
who inspects early years and education settings in wales?
her majestys inspectorate for education and training
who inspects early years and education services in scotland?
education scotland
who do the cqc monitor?
a range of health and social care services - such as ambulances, care homes, gp’s, mental health services etc
what are the key roles of the cqc?
- registering people that apply to provide services
- using data, evidence and information throughout their work
- using feedback to help reach judgements
- inspections
- publishing information on judgements
- taking action when services need to be improved
who do ofsted monitor?
education and early years settings such as schools and nurseries
what are the key roles of ofsted?
- inspecting schools, academies, colleges, apprenticeship providers, prison education and childcare services
- regulating a range of early years and childrens social care settings, making sure they’re suitable for children and potentially vulnerable young people
- publishing reports of their findings so they can be used to improve the overall quality of education and training
- informing policy makers about the effectiveness of these services
what are the rating systems that ofsted use?
outstanding
good
requires improvement
inadequate
what is whistleblowing?
when a member of staff is aware that the quality of care at their workplace is dangerously poor and reports this to bring about change
who may a whistleblower report to?
the press, or another powerful organisation outside the setting they work in such as the police or a professional body
do whistleblowers have to be of a certain level or part of a certain department?
no, they can be employees at any level and working in any part of the organisation as a care worker, an administration or a manager
do whistleblowers have to make themselves known?
no, they are protected by law and should not be treated unfairly or have their job put at risk
