Learning aim C - C2 - working practices

Question 1

who came up with the 6C’s?

Answer 1

the chief nursing officer for england 2012

Question 2

what are the C6’s?

Answer 2

courage, compassion. competence, caring, communication, commitment

Question 3

define ‘courage’ in context of health and social care

Answer 3

to always do the right thing for the service user, to speak up when there are any concerns, particularly about poor practice

Question 4

define ‘care’ in context of health and social care

Answer 4

this is at the heart and core of the health and care professions, ensuring that the care provided is right or the client throughout their life span

Question 5

define ‘commitment’ in the context of health and social care

Answer 5

means that this vision for service users can be realised, and the needs of the service users are consistently met

Question 6

define ‘competence’ in the context of health and social care

Answer 6

means ensuring that staff are able to understand their service users needs, and have the up to date expertise and training to deliver effective care and support

Question 7

define ‘compassion’ in the context of health and social care

Answer 7

for service users and their carers, must be based on empathy, respect and dignity

Question 8

define ‘communication’ in the context of health and social care

Answer 8

this is central to the caring relationship, especially the ability to listen carefully to service users. the motto to guide practice should be ‘no decision about me without me’

Question 9

give an example of when ‘courage’ could be used in day to day practice

Answer 9

when interacting with a verbally abusive patient or in any difficult situations

Question 10

give an example when ‘care’ could be used in day to day practice

Answer 10

administer medication most suitable for the patient at the correct time intervals, ensuring that they are kept comfortable

Question 11

give an example when ‘commitment’ could be used in day to day practice

Answer 11

carry out all duties that have been assigned - dont skip any because you feel its not necessary

Question 12

give an example when ‘competence’ could be used in day to day practice

Answer 12

know what their job role is and what they need to do in all situations - policies and proceduresg

Question 13

give an example when compassion could be used in day to day practice

Answer 13

treat the patient with dignity and do not discriminate against them

Question 14

give an example when ‘care’ could be used in day to day practice

Answer 14

effective communication - make sure that the patient is always up to date with what is going on

Question 15

why are policies and procedures in place?

Answer 15

they are presented so that profesionals, service users, and their carers can understand them clearly, and they are more rigorously enforced.

Question 16

what specific responsiblity do inspection agencies have?

Answer 16

to monitor standards of provision, and to require immediate action where sugnificant failings are identified.

Question 17

explain what the purpose of policies and procedures are

Answer 17

to ensure human rights are met
inform staff how to act in certain situations

Question 18

how do regulations protect service users?

Answer 18

it ensures staff know how to act in all situations, so do not put the service user at risk
keeps them safe, as legally providers have to follow safety regulations
protects from abuse, empowers them, gives them support, investigations into abuse where necessary, provide best level services

Question 19

explain how policies and procedures protect staff

Answer 19

they have a safety net to go back to if they are ever unsure about something
if poor practice does occur, they can follow the correct procedures, then less blame is put on them as they have acted correctly
work within the law, adhere to guidelines that tell them how to work safely and effectiveness

Question 20

how does regulation affect people working in services?

Answer 20

• all staff are affected by regulation and inspection of their provision and their professional practice
• where provision fails to meet the required standards, immediate action can be required and the implementation of this is carefully monitored

Question 21

what happens if care professionals fail to neet the standards set by regulators?

Answer 21

they can be disciplined and in most serious cases, removed from their professional register (can np longer practice either voluntarily or paid employment)

Question 22

what is the NHS outcomes framework?

Answer 22

1. preventing people from dying prematurely
2. enhancing quality of life for people with long-term conditions
3. helping people to recover from episodes of illness or following injury
4. ensuring that people have a positive experience of care
5. treating and caring for people in a safe environment and protecting them from avoidable harm

Question 23

what are the 8 principles of nursing practice (laid out by Royal College of Nursing)?

Answer 23

1. equality, diversity and inclusion
2. accountability
3. safety, critical, self care -> manage risk and safety, openness and honesty, work in best interest
4. personalised person centred care -> evidence based care, multidisciplinary team, informed choices of care, safeguarding
5. communication and information
6. knowledge and skills
7. professional standards
8. leadership

Question 24

explain how nurses can use the 8 principles of nursing practice

Answer 24

they can:
- reflect on practice and make necessary changes
- undergo CPD
- treat patients equally
- attend multi disciplinary meetings
- review all policies and procedures that should be followed

Question 25

explain how patients and families can use the 8 principles of nursing practice

Answer 25

• understand how nurses should act and treat patients
• allows them to know when guidelines are not being followed and when they should submit a complaint
• allows them to hold the nurse accountable to make sure the best level of care is delivered and received by all patients

Question 26

what are the benefits of the 8 principles of nursing care?

Answer 26

• keeps the standards of care high
• makes sure that the patients feel safe in the service provider, and feel able to ask for help/ support when necessary

Question 27

give 3 examples of when poor working practices happened in real life scenarios

Answer 27

• victoria climbe
• baby P
• jessica chapman and holly wells (two primary school children who were murdered by their school caretaker)

Question 28

what is martha’s rule?

Answer 28

a proposed rule, that allows all staff,families,parents to get a second opinion from a critical care outreach time if they are worried about the patients condition

Question 29

how did martha’s rule come about?

Answer 29

martha died in hospital from sepsis, after being admitted for a pancreatic injury from a bike accident. her family raised concerns about her worsening condition but were not listened to by the hosptial. coroners stated taht martha probably would have survived if she had been transfered to the intensive care unit earlier. her family want this rule in place to stop other families from going through the same, adn not being listened to by the medical team