Lect 6

Question 1

conflict

Answer 1

refers to perceived incompatible differences that result in interference or opposition

Question 2

relational conflicts

Answer 2

AKA “personality clash”
refers to interpersonal differences
usually arise from one of three issues= esteem, need for control, affiliation issues

Question 3

affiliation issues

Answer 3

refers to need of being liked, included, and receive affection
absence of affiliation increases conflict

Question 4

relational issues

Answer 4

inability of group members to express needs of esteem, control, and affiliation
if possible, relational issues should be dealt with prior to dealing with conflict issues

Question 5

content conflict

Answer 5

develop as a result of disagreements over issues related to policies and procedures

Question 6

what does content conflict focus on?

Answer 6

differences in:

• personal beliefs and values
• differences in goal achievement= procedural conflict (agree on goals but not how to get to goals) or substantive conflict (disagree over the substance of the goal)

Question 7

what are the five conflict management styles?

Answer 7

1. avoidance
2. smoothing
3. forcing
4. compromise
5. collaborative

Question 8

avoidance style

Answer 8

tendency to withdraw from conflict situations or to remain neutral
unassertive and uncooperative

Question 9

smoothing style

Answer 9

tendency to minimize or suppress differences and to emphasize common interests
cooperative and unassertive
may be effective on a short term basis

Question 10

forcing style

Answer 10

use power to make others agree with one’s position
only makes one of the parties happy and saps other people’s motivation
assertive and uncooperative

Question 11

compromise style

Answer 11

affects agreement by sacrificing some of one’s own interests

neither assertive/unassertive nor cooperative/uncooperative

Question 12

collaborative style

Answer 12

identify causes of conflict, share information, and seek a mutually beneficial solution
both assertive and cooperative

Question 13

what to do upon entering a conflict situation

Answer 13

1. evaluate the conflict players

2. assess the source of the conflict

Question 14

structural differences

Answer 14

individuals disagree over decision alternatives, performance criteria, and resource allocations

Question 15

out-group members

Answer 15

individuals in a group or organization that do not identify themselves as part of the larger group