LECTURE 1

Question 1

Six Sigma methodology

focuses on: (5)

Answer 1

• Understanding and managing customer requirements
• Aligning key business processes to achieve those requirements
• Utilizing rigorous data analysis to understand and ultimately minimize variation in processes
• Driving rapid and sustainable business improvement to business processes

Question 2

Lean (definition)

Answer 2

A philosophy of production that emphasizes the minimization of all resources used in activities of a company. It involves identifying and eliminating non-value adding activities.

Question 3

Lean Six Sigma

Answer 3

A methodology that combines the organizational elements and tools of six sigma with lean’s focus on waste reduction

Effective (quality) & Efficient (speed)

Question 4

5 key principles of lean (5)

Answer 4

• Define value add and non-value add
• Map the value stream
• Establish process flow
• Shift from push to pull
• Strive for perfection / zero defects

Question 5

Customer satisfaction can be achieved by: (5)

Answer 5

• Conformance to specifications
• Value
• Fitness for use
• Support
• Psychological impressions

Question 6

DMAIC (definition)

Answer 6

A six sigma process that outlines the steps that should be followed to improve existing business

Question 7

DMAIC (5)

Answer 7

• Define
• Measure
• Analyze
• Improve
• Control

Question 8

Define

Answer 8

Describe the problem we are working on and the Critical to Quality. Organize the team

Question 9

Measure

Answer 9

Define the defect. Choose Y. Describe the process. Collect data with capable measurement system. Establish baseline process capability. Establish improvement goals

Question 10

Analyze

Answer 10

Determine which process inputs (X) most influence the key process outputs (Y)

Question 11

Improve

Answer 11

Identify routes to improving & confirm changes that will achieve the project goals

Question 12

Control

Answer 12

Implement the solution and establish ongoing mechanisms to ‘lock in’ the improvements and to share them elsewhere

Question 13

Yellow belt

Answer 13

An individual who has attained a basic knowledge of Six Sigma, but does not lead projects on their own

Question 14

Green belt

Answer 14

An individual who has some basic training in six sigma methodologies and tools and is assigned to a project on a part-time basis

Question 15

Black belt

Answer 15

A fully trained Six Sigma expert with up to 160 hours of training who performs much of the technical analysis required of six sigma projects, usually on a full-time basis

Question 16

Master black belt

Answer 16

A full-time six sigma expert who is responsible for six sigma strategy, traying, mentoring, deployment and results