LECTURE 3

Question 1

A project charter describes: (6)

Answer 1

• The project objective
• The problem statement
• The scope of the project
• The process to be improved
• The improvement goal
• Estimated financial benefits

Question 2

Project charter (definition)

Answer 2

a living document outlining the issues, targets, and framework of a process improvent effort for both the team as well as leadership

Question 3

Project objective (definition + 3)

Answer 3

Communicates the goal of the project, it should

• Address the deficiency defined in the problem statement
• Quantify the expected improvement
• Identify the timing

Question 4

Project sponsor

Answer 4

not neccessarily a team member, but a critical resource and important stakeholder. One that allocates the assignment, provides resources, information, feedback, connections, decides termination. Most importantly, he/she breaks barriers and facilitates project execution

Question 5

Project champion

Answer 5

not really active, oversees the whole project (CEO)

Question 6

Steering committee

Answer 6

committee that oversees the execution of the project, including the project champion, sponsor and manager

Question 7

Improvement team

Answer 7

yellow belts, green belts, engineers, financial people, etc. Those who apply the DMAIC

Question 8

RACI matrix goal

Answer 8

Describes who should be held responsible, accountable, who should be consulted and informed