Lecture 1

Question 1

Questions before you start a change project

Answer 1

1. Why do we need to change?
2. what are our resources?
3. What can lead to resistance?

Question 2

General tips for making change work

Answer 2

• Give people a perspective (people won’t give up something they have, if they don’t know what the alternative is)
• Involve people in the change (then more likely to change)
• Don’t involve people if lack of time
• People more likely to accept a negative outcome if they understand why
• Understand the organizational structure
• Always change behavior and structure, if not the change will fall back