Ten Have chapter 4

Question 1

Disfunctions

Answer 1

Disturbances in the normal functioning of change competence
If the 5 leaves are not or not sufficiently filled in disfunctions arise
5 patients:
- Paranoid
- Compulsive
- Theatrical
- Depressed
- Schizoid

Singular and multiple disfunctions

Question 2

Singular disfunction - Rational

1. absence of rational
   - characteristics
2. wrongly filled in rational
   - characteristics

Answer 2

1. Disoriented
   - inactive leadership
   - strategic abstinance
   - Myopia (bijziendheid)
2. Disagreement
   - future shock
   - Inaccurate mission
   - not-identified trauma’s
   - unlogical ambition

Question 3

Singular disfunction - Effect

1. absence of effect
   - characteristics
2. wrongly filled in effect
   - characteristics

Answer 3

1. disbenefited
   - lack of personal yield (benefits of change)
   - no perceived obligation
   - no sense of urgency
   - chauvinistic conditioning (the way we do it is the right way)
   - fallacy of “we are the exception)
2. Disadvantaged
   - Direct costs of change
   - Shortterm thinking / reasoning
   - wrong estimation of / wrong information about consequences

Question 4

Singular disfunction - Focus

1. absence of Focus
   - characteristics
2. wrongly filled in Focus
   - characteristics

Answer 4

1. Distracted
   - no leading framework of direction
   - no example behavior
   - no prioritized values
2. Disaproved
   - stimulating the wrong behavior
   - bad prevailing circumstances
   - ineffective deeprouted routines
   - wrong incentives

Question 5

Singular disfunction - Energy

1. absence of Energy
   - characteristics
2. wrongly filled in Energy
   - characteristics

Answer 5

1. Disabled
   - capabilities gap
   - lack of selfefficacy, resources, time, (Low readiness)
2. Disengaged
   - low preparedness
   - reactive mindset
   - cynism
   - breaking psychological contract

Question 6

Singular disfunction - Connection

1. absence of Connection
   - characteristics
2. wrongly filled in Connection
   - characteristics

Answer 6

1. Disconnected
   - no plan of change
2. Disassembled
   - political power struggle
   - coliding rationalities

Question 7

Singular disfunction - Context

1. absence of Context
   - characteristics
2. wrongly filled in Context
   - characteristics

Answer 7

1. Dissociated
   - no eye for external environment
2. Organizational attention deficit disorder
   - just following trends
   - extremely sensitive for external triggers

Question 8

double disfunction - vertical: change vision

1. no change vision
2. inconsistent change vision

Answer 8

1. disconposed
   - capacity without purpose
2. disbelieved
   - contradicting statements about e.g. job security

Question 9

Double disfunction - horizontal: change capacity

1. no change capacity
2. inconsistent change capacity

Answer 9

1. disembodied
   - purpuse without capacity
2. disordered
   - no channeling of energy

Question 10

Ivory tower

Answer 10

• focus + rational
• top seperated from the rest
• top down initiated change

Question 11

Collective fantisy

Answer 11

rational + energy
unreal selfimage (hoogmoed)

Question 12

Selfishness

Answer 12

• Energy + effect

- egoistic

Question 13

Bureaucracy

Answer 13

Strict monitoring systems

High responsibility