lecture 17 quality management systems Flashcards Preview

IS MLSC 1218 > lecture 17 quality management systems > Flashcards

Flashcards in lecture 17 quality management systems Deck (5):
1

define quality

characteristic or standard measure of excellence

2

define certification

procedure whereby 3rd party gives written assurance that a service conforms to specified requirements

3

define accreditation

process whereby an authoritative body gives formal recognition that organization is competent to carry out task

4

describe the fn of QMS and QS essentials

QMS- organization structure, procedures and precess needed to implement quality management

5

how QS essentials apply to path of workflow

eg pre analytical is documents and records.
post analytical could be customer service