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Flashcards in Lecture 5 Deck (27):
1

What are the steps in performance management?

Step 1: Define performance outcomes for company division

Step 2: Develop employee goals, behavior and actions to achieve outcomes

Step 3: Provide support and ongoing performance discussions

Step 4: Evaluate performance

Step 5: Training or Pay

2

What are the three key purposes of performance engagement?

1. Strategic
2. Administrative
3. Development

3

What are the performance appraisal steps?

1. Identification
2. Measurement
3. Feedback

4

What are performance appraisal dimensions?

1. Relative: people are compared to one another
2. Absolute: define performance criteria and cut-off points

5

What are five criteria for effective dimensions?

1. Fit with strategy
2. Specific feedback
3. Acceptability
4. Reliability
5. Validity

6

What is naive realism?

A persons belief they are subject to a objective reality

7

What is ladders of inference?

We confuse accounts of reality from reality

8

What is fundamental attribution bias?

We attribute problems of others to personality, but of ourselves to the situation

9

What is motivation?

The intensity, direction and persistence of effort in order to attain a goal

10

What are three main subsets of organizational rewards?

1. Financial incentives
2. Non-financial rewards
3. Intangible rewards

11

What are the two aspects that employees evaluate their compensation on?

1. Satisfaction
2. Fairness

12

What are the three types of fairness?

1. Distributive
2. Procedural
3. Managerial

13

What are two sorting processes?

1. Attraction: people who want pay differentiated by performance

2. Retention: low performers receive lower pay, morel likely to leave

14

What are the four different ways of attracting new graduates?

1. High pay (materialistic)
2. Individual pay (individualism)
3. Fixed pay (risk aversion)
4. Flexible benefits (internal locus of control)

15

What is progressive discipline?

When the consequences become more serious if the employee repeats offense

16

What are three ways to manage fairness perception?

1. Disruptive fairness
2. Procedural fairness
3. Managerial fairness

17

What are the promises vs observed effects of downsizing?

Promises:
1. Higher stock price
2. Higher productivity
3. Higher profitability
4. Lower costs

Observed effect tends to be negative for all aspects

18

When is downsizing harmful?

1. R&D intensive industries
2. Growing industries
3. Low capital intensity

19

What are downsizing alternatives?

1. Savings without separations (pay reduction, demotions, transfers)

2. Voluntary layoffs (paid leave, early retirement)

20

What are the three components of a psychological contract?

1. Fairness
2. Trust
3. The delivery of the deal

21

What is controlled vs autonomous motivation?

Controlled motivation: Occurs when the person is externally motivated

Autonomous motivation: occurs when there is intrinsic job motivation

22

What is analytical literacy?

1. Understanding that business logic drives measurement
2. Thinking in terms of causal relationships
3. Understanding new models of analysis
4. Communication skills

23

What is the model for better analytics?

1. Asking right questions
2. Build theory
3. Collect evidence
4. Analyse
5. Visualize
6. Implement

24

What is the PICOC Model?

Population
Intervention
Comparison
Outcome
Context

25

What are four types of evidence for an evidence based solution?

1. Scientific evidence
2. Experiential evidence
3. Organizational values
4. Organizational evidence

26

What are sources of organizational data?

1. Primary data
2. Secondary data

27

What are the three levels of analytics?

1. Descriptive
2. Predictive
3. Prescriptive