Lecture 7- Knowledge and Innovation

Question 1

What are three perspectives reflecting three different ways of thinking about work?

Answer 1

1. Structural perspective
2. Process perspective
3. Practice perspective

Question 2

Name 3 concrete processes of leadership

Answer 2

1. Co-location
2. Shadowing
3. Peer assist
4. After Action Review

Question 3

What is ‘degree centrality’ in social network analysis?

Answer 3

Number of direct connections a node has

Question 4

What is ‘betweeness centrality’ in social network analysis?

Answer 4

Ability of a node to broker networks that would not otherwise be connected

Question 5

What is ‘closeness centrality’ in social network analysis?

Answer 5

Having the closest connections to all others in the network

Question 6

What is ‘overall network structure’ in social network analysis?

Answer 6

Reciprocity, density, degree of centralization

Question 7

What are knowledge brokers?

Answer 7

• Especially important for innovation
• Have network centrality
• Trusted and legitimate

Question 8

Pragmatic is matched to what?

Answer 8

Transforming

Question 9

Semantic is matched to what?

Answer 9

Translating

Question 10

Syntactic is matched to what?

Answer 10

Transferring

Question 11

What is the value of performing a SNA for HR in an organisation?

Answer 11

• It can help identify knowledge brokers as well as resisters
• Shows a snapshot of communication patterns within an organisation
• Identify distinct groups and cliques within an organisation

Question 12

What is the role of the connector?

Answer 12

• Create alignment within teams

- Reduce overload

Question 13

What is the role of the experts?

Answer 13

Provide ideas, information and direction

Question 14

What is the role of the broker?

Answer 14

Encourage communication

Question 15

What is the role of the energiers?

Answer 15

Optimistic and possibilities. Spread enthusiasm

Question 16

What is the role of the resisters?

Answer 16

Create misalignments and roadblocks