LESSON 1

Question 1

people working together to achieve specific goals

Answer 1

organization

Question 2

the process of using organizational resources to achieve its’ goal

Answer 2

management

Question 3

a desired future conditions that the organization seeks to achieve

Answer 3

goal

Question 4

organizational assets

Answer 4

people
machinery
raw materials
information skills
financial capital

Question 5

a measure of how well resources are used to achieve a goal

Answer 5

efficiency

Question 6

a measure of thee appropriateness of the goals chosen and degree to which they are achieved

Answer 6

effectiveness

Question 7

four functions of management

Answer 7

planning
controlling
organizing
leading

Question 8

the process used by managers to identify and select appropriate goals

Answer 8

planning

Question 9

managers create structure of working relationships between organizational members that best allow them to work together and succeed

Answer 9

organizing

Question 10

this structure coordinates and motivates employees so that they work together and achieve goals

Answer 10

organizational structure

Question 11

managers determine direction, state a clear vision for employees to follow and help employees understand the role they play

Answer 11

leading

Question 12

managers evaluate how well the organizing is achieving its goals and takes corrective action to improve performance

Answer 12

controlling

Question 13

3 management levels

Answer 13

first-line managers
middle managers
top managers

Question 14

responsible for day to day operation

Answer 14

first-line managers

Question 15

supervise first line managers and responsible to find best way to use department resources

Answer 15

middle managers

Question 16

responsible for the performance of all departments, have cross-departmental responsibility. they establish organizational goals and monitor middle managers

Answer 16

top managers

Question 17

eliminates jobs at all levels of management

Answer 17

downsizing

Question 18

expands the tasks and responsibilities of workers

Answer 18

empowerment

Question 19

give a group of employees responsibility for supervising their own actions

Answer 19

self-managed team

Question 20

3 managerial roles

Answer 20

interpersonal roles
informational roles
decisional roles

Question 21

3 interpersonal roles

Answer 21

figurehead role
leader role
liaison role

Question 22

strain counsel, mentor and encourage high employee performance

Answer 22

leader role

Question 23

link and coordinate people inside and outside the organization to help achieve goals

Answer 23

liaison role

Question 24

symbolizes the organization
and what it is trying to achieve

Answer 24

figurehead role

Question 25

3 informational roles

Answer 25

monitor role disseminator role spokesperson role

Question 26

use of information to positively influence the way people in and out of the organization respond to it

Answer 26

spokesperson role

Question 27

analyzes information from both the internal and external environment

Answer 27

monitor role

Question 28

manager transmit information to influence attitudes and behavior of employees

Answer 28

disseminator role

Question 29

4 decisional role

Answer 29

entrepreneur role disturbance handler role resource allocator role negotiator role

Question 30

assumes responsibility for handling unexpected event or crisis

Answer 30

disturbance handler role

Question 31

deciding upon new projects or programs to initiate invest

Answer 31

entrepreneur role

Question 32

seeks to negotiate solutions

Answer 32

negotiator role

Question 33

assign resource between functions and divisions, set budget of lower managers

Answer 33

resource allocator role

Question 34

3 managerial skills

Answer 34

conceptual skills human skills technical skills

Question 35

the job-specific knowledge required to perform a task

Answer 35

technical skills

Question 36

the ability to understand, alter, lead and control people's behavior

Answer 36

human skills

Question 37

the ability to analyze and diagnose a situation and find the cause and effect

Answer 37

conceptual skills