Lesson 2 Flashcards
Became the generai manager
ofthe Savory Hotel In London,
one of the most famous and
luxurious hotels in the world.
Cesar Ritz
At present, the Ritz-Cariton hotels bear hls name
Cesar Ritz
He was recognized as “the
biggest hotel man in the world”.
Conrad Hilton
He was careful not to
over-finance and had a flawless
sense of timing.
Conrad Hilton
In 1954, he formed the first major
chain of American hotels - a group
of hotels which followed standards
operating procedures
Conrad Hilton
was the pioneer of brand
leveraging.
Howard Dearing Johnson
He was one of the first to introduce franchising in the 1930s
Howard Dearing Johnson
At present, He is one of the
famous names in the restaurant and hotel business.
Howard Dearing Johnson
Founder of the Marriott Corporation which has continued
to be an important asset to the hospitality industry.
J. Willard Marriott
is recognized as the first professional travel agent.
Thomas Cook
He was the founder of the world’s first travel agency.
Thomas Cook
He is credited for making world
travel possible for the middle
class.
Thomas Cook
Considered to be the premier
hotel-man of all time.
Ellsworth Milton Statler
He brought a high standard of comfort and convenience to the middle-class_ traveler at an
affordable price
Ellsworth Milton Statler
He was the first to put
telephones and radios in
overy guest room together
with_ full-length mirrors, built in
closet, and a special faucet
for ice water
Ellsworth Milton Statler
He developed several operational
guidelines such as Quality
Service Cleanliness and Value or
asC&V.
Ray Kroc
His motto “Never be
idle a moment” was also
incorporated into the business
Ray Kroc
The most financially successful of
all hospitality entrepreneurs.
Ray Kroc
He founded the McDonald’s
Corporation, a multibillion-dollar
industry, through his strong
dedication, organizational skills,
perseverance, and incredible
aptitude for marketing.
Ray Kroc
A first-generation Canadian, was the founder of Four Season Regent Hotels, the worlds largest chain and a multimillion-dollar global
hotel empire
Isadore Sharp
the Egyptian term for a king
pharaoh
Tourism is derived from the
Hebrew word ______ which means
studying, loaring, searching
torah
The term “spa” is derived from the word Waloon word _______ meaning _____
espa, fountain
Travel, derived from the
word _____, became
burdensome, dangerous
and demanding during this
tme
travail
