Lesson 2 COMMUNICATION Flashcards by Ghail Imee

the word communication has originated from a Latin word “____” which means something common

communes

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the word communication has originated from a Latin word communes which means ____

something common

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it is a process of exchanging information, ideas, thoughts, feelings, and emotions through speech signals, writing or behavior

Communication

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in ______, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium

communication process

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The communication process involve, the sender who ____ the message who use any medium received by receiver who ___ the message and give appropriate ___ and so the process continue

encodes
decodes
feedback

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importance of communication

-express thoughts, ideas, and feelings
-creating awareness
-to fulfill a goal
-avoid isolated
-highlight issues
-progress, development
-educating the masses

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2 means of communication

Verbal
Non-Verbal

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it refers to the form of communication in which message is transmitted verbally

Verbal Communication

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communication is done by word, mouth and a piece of writing

VERBAL COMMUNICATION

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objective of every communication

to have people understood what we are trying to convey

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2 parts of verbal communication

Oral
Written

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2 parts of verbal communication: spoken words are used

oral communication

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it includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet

oral communication

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communication is influenced by pitch, volume, speed, and clarity of speaking

ORAL COMMUNICATION

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written signs or symbols are used to communicate

written communication

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message can be transmitted via email, letter, report, memo, etc.

written communication

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message is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used

written communication

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means of communication through signs & symbols

non-verbal communication

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TRUE or FALSE
non-verbal can go without verbal communication

true

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TRUE or FALSE
non-verbal can’t go without verbal communication

false

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TRUE or FALSE
verbal can’t go without non-verbal communication

true

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TRUE or FALSE
verbal can go without non-verbal communication

false

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why is non-verbal communication important?

it is because body language takes up 50% of the way message is conveyed

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8 types of non-verbal communication

Kinesics (body language)
Haptics (touch language)
Proxemics (space language)
Artifacts Environmental
Chronemics (time language)
Silence
Sign
Paralanguage / vocalic

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kinesics consist of 7 body language

>facial expression >head >eye gaze >gestures >postures >shape of body >personal appearance adornment

it is the index of mind

face

Think how much information can be conveyed with a smile or a frown. By ____ we can show or we can understand happiness, sadness, anger and fear and much more

facial expressions

looking at another person can indicate a range of emotions like anger, grudge and danger

eye gaze

____ can indicate our profession.

appearance

it shows your nature, interest and your taste. It can also point out our religious and cultural values

Personal Appearance Adornment

touch language

haptics

body language

kinesics

space language

proxemics

time language

chronemics

to communicate while keeping a distance is called

proxemics

the amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including

>social norms >situational factors >personality characteristics >level of familiarity

4 types of space (proxemics)

intimate space personal space social space public space

6 factors under artifacts environmental factors

-appropriateness -climate -microenvironments -scents -color -lighting

silence can indicate

>hostility >disagreement >profoundness, such as horror >respect >contemplation

TRUE or FALSE allowing silence in a conversation puts pressure on the other person

TRUE

TRUE or FALSE silence can be intentional rudeness

true

it can be the creation of a listening space

silence

TRUE or FALSE silence can be an indication of empathy

TRUE

Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as

paralanguage

we can understand mood and the situation by ____ expressions

paralanguage

8 types of communication

1. Inter-personal communication 2. Intra-personal communication 3. Extra-personal communication 4. Group communication 5. Mass communication 6. Visual Communication 7. Organizational communication 8. Intercultural communication

communication between two or more people is called

inter-personal communication

is a process in which people communicate with themselves either consciously or unconsciously

intra-personal communication

communication between human beings and nonhuman entities (example: animals, toys)

extra-personal communication

example: school discussion

group communication

communication through electronic gadgets (mass media) like books, journals, TV, newspapers, etc.

mass communication

signages, films, graphs, charts

visual communication

the focus on the role that communication plays in organizational contexts

organizational communication

3 flow of communication (under organizational communication)

1. Vertical communication 2. Horizontal communication 3. Diagonal / Cross-sectional communication

2 types of vertical communication

-upward -downward

occurs when information flows either from superior to subordinates or from subordinates to supervisor within an organization structure

VERTICAL COMMUNICATION (flow of communication)

occurs when information flows from subordinates to superiors in the organization hierarchy

upward communication (type of vertical communication)

occurs when information flows from superiors to subordinates in the organization hierarchy

downward communication (type of vertical communication)

it is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy

HORIZONTAL COMMUNICATION (flow of communication)

is transfer of information between people who are neither in the same department nor on the same level of organization. This provide cross communication between departments

DIAGONAL / CROSS-SECTIONAL COMMUNICATION (flow of communication)

it is communication between or among people having different linguistic, religious, ethnic, social, and professional backgrounds

intercultural communication

effective communication (GCVBLCEPSQ)

>Gather your thoughts >Choose your words >Voice modulation >Body Language >Listen >Concentrate >Eye contact >Postures >Simple or Familiar language >Questioning skills

Lesson 2 COMMUNICATION Flashcards

(62 cards)