Lesson 5

Question 1

is an integral part of the group process. Rational or sound decision making is one of the primary functions of groups.

Answer 1

Decision making

Question 2

is the process of determining what action to take, including identifying a choice.

Answer 2

Decision

Question 3

is the act of choosing one alternative from among a set of alternatives. It can be regarded as the mental processes resulting in the selection of a course of action among several alternatives.

Answer 3

Decision making

Question 4

is the process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Answer 4

Decision making process

Question 5

is a person who makes the final choice among the alternatives

Answer 5

Decision maker

Question 6

To make a decision, you must first identify the problem you need to solve or the question you need to answer. Clearly define your decision.

Answer 6

Identify the decision

Question 7

Collect some pertinent information before you make your decision: what information is needed, the best sources of information, and how to get it

Answer 7

Gather information

Question 8

Once you have a clear understanding of the issue, it’s time to identify the various solutions at your disposal.

Answer 8

Identify Alternatives

Question 9

In this step, you’ll need to evaluate which alternative is best, weigh the evidence for or against said alternatives

Answer 9

Weigh the evidence

Question 10

Once you have weighed all the evidence, you are ready to select the alternative that seems to be bestone for you. When it’s time to make your decision, be sure that you understand the risks involved with your chosen route.

Answer 10

Choose among alternatives

Question 11

Next, you’ll need to create a plan for implementation. Develop a plan to make your decision tangible and achievable. This involves identifying what resources are required and gaining support from the members and other stakeholders.

Answer 11

Take Action

Question 12

An often-over looked but important step in the decision making process is evaluating your decision for effectiveness.

Answer 12

Review your decision and its consequence

Question 13

The possible outcome of an impending decision may bring division and disagreement.

Answer 13

Fear of Consequences

Question 14

When one person is a member of a number of groups, this frequently leads to divided loyalties about decisions.

Answer 14

Conflicting Loyalties

Question 15

Personal differences occur which provokes feelings of affection or dislike among members and which interfere with sound decision making.

Answer 15

Interpersonal Conflict.

Question 16

One person may try to get the group to make a certain decision, which he wants for reasons which he will not share with the group

Answer 16

Hidden Agenda

Question 17

A group may be so bound by rigid procedures that there is little chance for a free expression of differences. Or a group may allow itself to substitute personal opinions for adequate information.

Answer 17

Blundering Methods

Question 18

A leader may hinder good decision making if he restricts the expression of opinion or discussion on issues too soon.

Answer 18

Inadequate Leadership

Question 19

Sometimes different groups or individuals within an organization do have opposing interes

Answer 19

Clash of Interest

Question 20

Conflict occurs in many different spheres (ranging from the personal to the broad social and environmental) and at different levels. Four levels of conflict:

Answer 20

Levels of Conflict

Question 21

Conflicts that occur within the consciousness of an individual

Answer 21

Intra-personal

Question 22

Conflicts that occur between two or more individuals (including family and friends)

Answer 22

Interpersonal

Question 23

Conflicts that occur within a particular group

Answer 23

Intra-group

Question 24

Conflicts that occur between two or more groups (e.g. ethnic or religious groups).

Answer 24

Inter-group.

Question 25

is the process by which two or more parties reach a peaceful resolution to a dispute. The disagreement may be personal, financial, political, or emotional.

Answer 25

Conflict resolution

Question 26

Someone who uses a strategy of “_________” mostly tries to ignore or sidestep the conflict, hoping it will resolve itself or dissipate.

Answer 26

Avoiding

Question 27

Using the strategy of ________ to resolve conflict essentially involves taking steps to satisfy the other party’s concerns or demands at the expense of your own needs or desires.

Answer 27

Accommodating

Question 28

The strategy of “______________” involves finding an acceptable resolution that will partly, but not entirely, satisfy the concerns of all parties involved.

Answer 28

Compromising

Question 29

Someone who uses the conflict resolution strategy of “________” tries to satisfy their own desires at the expense of the other parties involved

Answer 29

Competing

Question 30

Using “__________” involves finding a solution that entirely satisfies the concerns of all involved parties.

Answer 30

Collaborating

Question 31

dentifies two dimensions people fall into when choosing a conflict resolution strategy: assertiveness and cooperativeness.

Answer 31

The Thomas-Kilmann model