Lesson 6 Part 2 Flashcards
These are low-risk, preauthorized changes that are well understood and fully documented, and can be implemented without any additional authorization.
Standard Changes
Contribution for Relationship Management
Plan
These are changes that need to be scheduled, assessed, and authorized in order to follow a standard process.
Normal Changes
IT Asset Management is a sub-practice of asset management that is specifically aimed at ____________ and ___________________.
- managing the lifecycles
- total costs of IT equipment and infrastructure
The purpose is to systematically observe services and service components, and record and report the selected changes of state, identified as events.
Monitoring and Event Management
What are the contribution of IT Asset Management?
- Design and Transition
- Obtain/Build
What are the 2 types of Asset Management?
- IT Asset Management (ITAM)
- Software Asset Management (SAM)
These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch.
Emergency Changes
What are the contributions of Problem Management?
- Improve
- Deliver and Support
Contribution of Change Enablement
- Improve
- Design and Transition
- Obtain/Build
- Deliver and Support
The purpose is to plan and manage the complete lifecycle of all IT assets
IT Asset Management
Contribution for Information Security
- Plan
- Improve
- Engage
- Design and Transition
- Obtain/Build
- Deliver and Support
This is the infrastructure and process necessary for the effective management, control, and protection of the software assets within an organization, throughout all stages of their lifecycle.
Software Asset Management (SAM)
Contribution for incident management
- Engage
- Deliver and Support
It reduces the likelihood and impact of incidents by identifying the actual and potential causes of incidents, and manages workarounds and known errors.
Problem Management
