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Flashcards in Licenses & Communities Deck (46)
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1

Which license would be the best for custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. They need limited access to CRM objects

Lightning External Apps

2

Which license is best for business-to-consumer experiences with large numbers of external users who need access to case objects and/or knowledge

Customer Community

3

Which license is best for business-to-consumer experiences with external users who need access to reports and dashboards and may need advanced sharing?

Customer Community Plus

4

Which license is best for business-to-business communities that need access to sales data such as partner relationship management?

Partner Community

5

Which license is best for highly customized experiences incorporating CRM objects, custom objects, external data and requiring additional storage. Ideal use cases are dealer, vendor or supplier portals. Also commonly used for franchise management, marketplaces and multi-level marketing

Lightning External Apps Plus

6

How do login-based licenses work?

External users associated with a community login based license consume one login each time they log into a community. However, logging in multiple times during the same day only consumes one login.

7

What are the community limits in Salesforce?

100 communities in Salesforce (this includes Active, inactive, preview communities, Lightning Platform sites)

8

What are the community limits for number of users (best practice from SFDC)

Partner, Lightning External Apps Plus or Customer Community Plus = 2 million

Customer Community or Lightning External Apps = 10 million

9

Do unauthenticated or guest users use up any of the community licenses?

No

10

What are the page view limits for guest users?

Enterprise Edition: 500,000/month

Unlimited Edition: 1 million/month

11

If your users need access to leads, opportunities, and campaigns, which community license would be the best for them?

Partner Community

12

If your users need access to advanced sharing, reports and dashboards, or records across accounts which community license would be the best for them?

Customer Community Plus

13

If your users don't need access to leads, opportunities, campaigns, advanced sharing, reports and dashboards, or records across accounts, which community license would be the best for them?

Customer Community

14

If you have some community members that you want to make delegated admins of the community so they can help create users and do simple troubleshooting, which community license would be the best for them?

Customer Community Plus

15

Which objects support external org-wide defaults?

Accounts (with associated Contracts and assets)

Assets

Cases

Contacts

Opportunities

Orders

Custom Objects

Users

16

Which community license(s) allows Account Team Sharing?

Partner Community only

17

Which community license(s) allows Apex Sharing?

Customer Community Plus
and
Partner Community

18

Which community license(s) allows Case Team Sharing?

Partner Community only

19

Which community license(s) allows Manual Sharing?

Customer Community Plus
and
Partner Community

20

Which community license(s) allows Opportunity Team Sharing

Partner Community only

21

Which community license(s) allows Role Hierarchy

Customer Community Plus
and
Partner Community

22

Which community license(s) allows Share Group

Customer Community only

23

Which community license(s) allows Sharing Rules

Customer Community Plus
and
Partner Community

24

Which community license(s) allows Sharing Set

Customer Community,
Customer Community Plus
and
Partner Community

25

How can an employee community help your business?
A - Lead generation
B - Customer case deflection
C - Live chat
D - Collaboration

D - Collaboration

26

What is the main difference between the Salesforce Tabs + Visualforce template and the COmmunity Builder templates?

A - Salesforce Tabs + Visualforce comes ready to customize without additional coding

B- Community Builder templates deal with simple customer interactions

C- Advanced customisation with Salesforce Tabs + Visualforce require coding

D- There are no differences between the two. They're the same!

C- Advanced customisation with Salesforce Tabs + Visualforce require coding

27

What is a feature of the Customer Service Template?

A - Profile-based access
B - Recommendations
C - Autocomplete search
D - Gamification
E - All of the above

E - All of the above

28

How do you add a new user to your team in the Salesforce Partner Community?

A - Log a case asking for the user to be added to your team

B - On the Manage Users tab, click Invite User and enter the user's email address

C - Show the user how to join the Salesforce Partner Community, and tell the user to select your organization while navigating through the Onboarding Wizard

D - On the Business tab, click Add Team Member, search for the user's Salesforce account, and select it

B - On the Manage Users tab, click Invite User and enter the user's email address

29

What permission do consulting partners need to view their company's Consulting Partner Program Status and Certifications page?

A - Manage Users
B - Manage Education
C - Manage Partnership
D - Manage Projects

C - Manage Partnership

30

As an admin where can you track your company's progress on Trailhead?

A - On the Education tab, under Company Progress
B - On the Business tab, in the Trailhead section
C - On the Trailhead portal, with your admin login
D - You can't track your company's Trailhead information - only its certifications

A - On the Education tab, under Company Progress