Line B Flashcards
1
Q
Every person learns in the same way.
A
False
2
Q
Your abilities, background, and life experiences play a role in how you learn.
A
True
3
Q
Effective study skills are not essential to success in postsecondary education and lifelong learning.
A
False
4
Q
Effective study habits are learned, and through repetition they can become part of your daily routine.
A
True
5
Q
For each hour of time spent in class, how many minutes is it suggested that you spend studying?
a. 30
b. 45
c. 60
d. 90
A
60
6
Q
Why is it important to understand how your program will be delivered?
a. It’s not important.
b. It determines how your assignments will be submitted.
c. It determines how much time you will need to spend on campus.
d. It helps you to determine the most effective ways in which to study.
A
It helps you to determine the most effective ways in which to study.
7
Q
Once you decide to enter a trades program, why is it important to make learning a priority?
a. It proves a commitment to your future career goals.
b. It ensures that you are committed to being successful in your program.
c. It prompts you to reprioritize your activities while in school to ensure that you dedicate enough time to studying.
d. All of the above
A
All of the above
8
Q
Who is responsible for making accommodations for a learner with a documented disability?
a. It is everyone’s responsibility to look after all accommodations.
b. It is the school’s responsibility to look after all accommodations.
c. It is the instructor’s responsibility to look after all accommodations.
d. It is the learner’s responsibility to be proactive and get touch with the unit responsible for student support services and ensure that necessary documentation is completed to start the process.
A
It is the learner’s responsibility to be proactive and get touch with the unit responsible for student support services and ensure that necessary documentation is completed to start the process.
9
Q
What is metacognition?
a. A study skill
b. A learning strategy
c. A way of knowing how and what we do best
d. The understanding and awareness of your own cognitive (mental) processes and how you learn
A
The understanding and awareness of your own cognitive (mental) processes and how you learn
10
Q
Why is it important to develop a plan for study skills and time management prior to commencing your studies?
a. To reduces stress
b. To provide you with a course of action to follow that saves time
c. To ensure you build in enough time to go out with friends on weekends
d. All of the above
A
All of the above
11
Q
Which of the following best describes a good studying environment?
a. Good lighting and ventilation
b. A proper desk or table and chair
c. Sufficient space for you to spread out all of your study materials
d. Blocking out distractions, allowing you to concentrate on reading and homework.
e. All of the above
A
All of the above
12
Q
Good lighting and adequate heating/ventilation will improve your studying.
A
True
13
Q
What is the best way to keep track of assignments and tests?
a. Ask friends to remind you.
b. Put up a list on your locker door.
c. Highlight the dates in your notebook.
d. Use a smart phone application, calendar, agenda, or schedule.
A
Use a smart phone application, calendar, agenda, or schedule.
14
Q
What do individuals who have trouble managing their time require so that they are most likely to succeed?
a. More assistance from other people
b. Less time to complete their studying
c. More time to complete their studying
d. The same amount of time to complete their studying
A
More time to complete their studying
15
Q
Students with poor study skills often work in “crisis mode.”
A
True
16
Q
Studying with others is an example of active learning.
A
True
17
Q
What is the result of studying for a long period of time at the last minute?
a. It reduces efficiency and increases stress and anxiety.
b. It reduces the ability to understand and retain information.
c. All of the above
d. None of the above
A
All of the above
18
Q
What is considered a desirable characteristic of a good study partner?
a. Being focussed on learning
b. Being just like you and easy to talk to
c. Being someone you can hang out with before and after class
d. Being a really good student who aces all of the exams and assignments
A
Being focussed on learning
19
Q
Problem solving is central to trades training.
A
True
20
Q
Not all trades require numerical problem solving.
A
False
21
Q
What is the best way to get help with problem solving?
a. Try and resolve all issues on your own before asking for help.
b. Ask for help as soon as you run into difficulty, and make use of the resources available to you (e.g., help centres, fellow students, and online resources).
c. All of the above
d. None of the above
A
Ask for help as soon as you run into difficulty, and make use of the resources available to you (e.g., help centres, fellow students, and online resources).
22
Q
As long as you can memorize formulas and get the right answers to math problems, it really doesn’t matter if you understand the concept.
A
False
23
Q
Memorizing all formulas is crucial to problem solving.
A
False
24
Q
Which of the following best describes “continuous study”?
a. It is needed for all individuals working in the trades.
b. It is an essential skill and highly valued by employers.
c. All of the above
d. None of the above
A
All of the above
25
Listening is not part of the communication process.
False
26
Active listening is a way of listening and responding to another person so that the message is fully understood.
True
27
Which of the following is not required for active listening?
a. Asking questions if you need more clarity
b. Concentrating exclusively on what is being said
c. Concentration, empathy, reading between the lines, and appropriate body language
d. Validating what is being said and paraphrasing in your own words what you understood
Concentrating exclusively on what is being said
28
Purchasing your books ahead of time and reading from cover to cover is an effective reading strategy for trades training.
False
29
What is the best time of day to read?
a. Whenever you can fit in the time
b. In between classes (breaks and lunch hours)
c. At night when everyone is sleeping and your home is quiet
d. Early in the day when you are not tired and have minimal interruptions
Early in the day when you are not tired and have minimal interruptions
30
Which of the following strategies is best if you have a lot to read?
a. Read in intervals of one to two hours with breaks in between.
b. Set aside a few hours and complete the reading all at once.
c. Read in intervals of 30 to 40 minutes with breaks in between.
d. Divide the reading with a study partner and then share your notes with each other.
Read in intervals of 30 to 40 minutes with breaks in between.
31
Why is it important to include breaks in your study session?
a. You may get hungry, thirsty, or require a trip to the washroom.
b. You retain more information at the beginning and the end of a study session. This will mean that you’ll also retain more information from before and after the break.
c. None of the above
d. All of the above
You retain more information at the beginning and the end of a study session. This will mean that you’ll also retain more information from before and after the break.
32
Learning strategies help you organize the information you are reading and can include notes, tables, diagrams, mind maps, and mnemonics.
True
33
How are notes most effectively used?
a. Before class to prepare for the day’s lesson
b. After class to prepare for quizzes and exams
c. All of the above
d. None of the above
All of the above
34
What criteria should be used to decide the best approach for researching information?
a. Whether the information is available on the Web
b. The amount of time you have available to do the research
c. How well you understand the topic and the information you need to provide
d. Whether you have assistance through using online resources and proprietary databases
How well you understand the topic and the information you need to provide
35
When researching a topic online, how can a search be broadened to receive more accurate results?
a. Looking at related topics
b. Looking for antonyms for the keyword(s)
c. Looking for synonyms for the keyword(s)
d. Looking up the general books on the subject in a library and going to the library to survey the texts
Looking for synonyms for the keyword(s)
36
What are three important search operators that will expand or reduce the size of your online search?
a. Or, and, no
b. And, or, not
c. Nor, including, or.
d. And, including, excluding
And, or, not
37
Preparing to take exams and tests starts with planning.
True
38
What is the best source for information on an exam?
a. Your instructor
b. Your friends or students who have taken the program in the past
c. All of the above
d. None of the above
Your instructor
39
How many times is it recommended that you read over a question before attempting to answer it?
a. Once
b. At least twice
c. As many times as you need to before moving on to the next question
d. Three times, and if you don’t understand it, then move on to the next question
At least twice
40
How can stress or anxiety be decreased before taking a test?
a. Having a negative attitude
b. Cramming at the last minute
c. Leaving the outcome up to fate
d. Being prepared and getting a good night’s sleep
Being prepared and getting a good night’s sleep
41
Understanding the labour market and how employment in the workplace is changing will help you to find employment.
True
42
Over the course of your lifetime, you will most likely work for multiple employers and in a variety of different employment sectors.
True
43
What are the three major trends affecting the labour market in Canada and British Columbia in 2015?
a. The ability to compete locally, a lack of employment prospects, and low wages
b. The ability to compete in a global market, a shortage of workers with specific
credentials, and a skills gap
c. The ability to compete in a global market, a surplus of employment prospects for all Canadians, and a shortage of training opportunities
d. The lack of opportunities for new tradespeople, a surplus of workers with specific credentials, and the ability to compete in a global market
The ability to compete in a global market, a shortage of workers with specific credentials, and a skills gap
44
Most employers believe that recent graduates and potential employees have adequate essential skills.
False
45
Insufficient essential skills cost the Canadian economy billions of dollars in gross domestic product (GDP) annually
True
46
Who predicts changes in the labour market?
a. Banks
b. Governments
c. Business associations
d. All of the above
All of the above
47
The majority of companies in Canada are small- to medium-sized enterprises with 25 employees or less.
False
48
The majority of baby boomers will retire by 2030, and this will create significant opportunities for new employees with the desired skills and qualifications.
True
49
Research does not show a direct correlation between the essential skill levels of employees and a company’s productivity.
False
50
Apprentices with the necessary essential skills for their profession are up to eight times more likely to pass their exams.
True
51
Essential skills are the foundation for learning all other skills.
True
52
Which of the nine essential skills is missing from this list?
• reading• writing• numeracy• digital skills • thinking• oral communications• working with others• continuous learning
a. Listening
b. Working alone
c. Computer skills
d. Document use
Document use
53
The Canadian government has prepared detailed essential skills profiles for almost every trade and occupation, and this information is available on the Web.
True
54
There are numerous free self-assessment tools available on the Internet (Web based and paper based) to help you understand your essential skills levels and how you can improve them.
True
55
Where do most employers convey their expectations of potential employees?
a. On their website
b. In the job posting
c. In the interview process
d. In their employee handbook
In the interview process
56
Employers want individuals with the skills to perform the job now and adapt to changes in the future.
True
57
Which of the following is not a hard skill?
a. Having FOODSAFE Level 1 certificate
b. Being fluently bilingual (English-French)
c. The ability to work well under pressure
d. Having the Red Seal endorsement in carpentry
The ability to work well under pressure
58
Which of the following is not a soft skill?
a. Enthusiasm
b. Being a lifelong learner
c. Being fluently bilingual (English-French)
d. The ability to work well under pressure
Being fluently bilingual (English-French)
59
Employee expectations are very different from employer expectations.
False
60
Which of the following concerns is most expressed by recent graduates and younger workers?
a. Good salaries and benefits
b. Respect in the workplace and recognition
c. Equal treatment and a safe working environment
d. Increased flexibility, entrepreneurship, and work-life balance
Increased flexibility, entrepreneurship, and work-life balance
61
Communication is central to meeting expectations on the part of the employer and employee.
True
62
Which of the following do employers expect from their workers?
a. Effective time management
b. Strong work ethic, punctuality, and attendance
c. All of the above
d. None of the above
All of the above
63
Which of the following does a strong work ethic not include?
a. Safety on the job site
b. A neat and organized job site
c. Ability to determine your working hours
d. Proper handling and use of equipment and materials
Ability to determine your working hours
64
All individuals are responsible for their own conduct and ensuring that they maintain a respectful workplace.
True
65
It is not the responsibility of the employer to ensure that reasonable steps are taken to ensure health and safety in the workplace.
False
66
It is not the responsibility of the employer to ensure that the workplace is free from bullying and harassment.
False
67
What is included in a respectful workplace?
a. Inappropriate behaviour is not addressed.
b. No jokes are made and everyone is very serious.
c. Friendships between employees are discouraged.
d. Individuals are considerate, inclusive, and supportive of one another.
Individuals are considerate, inclusive, and supportive of one another.
68
When is a joke not a joke?
a. When it is inappropriate and doesn’t belong in a workplace.
b. When it is hurtful or derogatory to another individual or group of individuals.
c. All of the above
d. None of the above
All of the above
69
How do you promote a respectful workplace?
a. Keep to yourself and don’t cause any problems.
b. If you see or hear something that is inappropriate, forget about it.
c. Consider the impact of words or actions and how they affect others.
d. Monitor and report on other people’s communications and behaviours.
Consider the impact of words or actions and how they affect others
70
Working with others is an essential skill and is integral to almost every job.
True
71
Healthy working relationships and teams have no impact on productivity.
False
72
Relationships and trust between co-workers and clients are built over time.
True
73
What are relationships with co-workers built upon?
a. Common objectives
b. Conflict and resolution
c. Respect and understanding
d. Common interests and backgrounds
Respect and understanding
74
Social media (e.g., Facebook, Twitter) can have an impact on your career and should be used with caution.
True
75
What does “owning your own mistake” not include?
a. Taking sole responsibility for a decision made by a colleague or team
b. Recognizing when you have made an error and informing your superior
c. Inadvertently saying something inappropriate or hurting someone’s feelings and apologizing
d. Acknowledging the mistake and thinking of how the situation could have been handled better in the future
Taking sole responsibility for a decision made by a colleague or team
76
How should communication with your clients be conducted?
a. Friendly and similar to that of fellow employees
b. Minimal unless otherwise directed by your supervisor
c. Mindful of the business relationship and respectful at all times
d. Directed specifically to work and areas where you have responsibility
Mindful of the business relationship and respectful at all times
77
How should customer requests and complaints be handled?
a. Acted upon immediately
b. Directed immediately to your supervisor
c. Listened to and fully researched before bringing them forward to a superior
d. Listened to, documented, and brought forward to the appropriate individual according to company policy and procedures
Listened to, documented, and brought forward to the appropriate individual according to company policy and procedures
78
The style of communication used should be the same for all individuals in a company, regardless of their title or position.
False
79
Stress is not a part of normal life and should be addressed immediately.
False
80
Stress is emotional or physical tension resulting from difficult circumstances.
True
81
Which of the following can cause stress?
a. Working in confined spaces or noisy and physically demanding situations
b. Working on new job sites with new clients and co-workers, or working overtime
c. All of the above
d. None of the above
All of the above
82
Being prepared can help you reduce your level of stress.
True
83
The job site, co-workers, and clients are always the source of your stress.
False
84
Being preoccupied or acting out on the job site can increase the risk of workplace accidents and be hazardous to you and your colleagues.
True
85
How can you reduce stress related to your working conditions?
a. Visit your doctor and ask for a medical leave of absence.
b. Try to resolve it on your own without impacting your co-workers.
c. Be assertive and discuss the issues with the appropriate individual(s).
d. Keep a list of all of the things that occur on the job site that cause you and your colleagues stress.
Be assertive and discuss the issues with the appropriate individual(s).
86
What are some of the signs that a person has an unhealthy stress level?
a. Fatigue, insomnia, or restlessness, and misusing alcohol, drugs, or food
b. Significant changes in personality, inability to concentrate and make decisions, behavioural changes, or frequent mood swings
c. All of the above
d. None of the above
All of the above
87
What should you do if you have an unhealthy stress level?
a. Discuss it with your supervisor.
b. Discuss it with your friends and colleagues.
c. Keep it a secret from your colleagues and supervisor.
d. Seek help from a trained professional and get the help you need.
Seek help from a trained professional and get the help you need.
88
The level of stress that can be handled by an individual differs from person to person.
True
89
It is important to think about the level of stress you can handle when choosing a career.
True
90
Which of the following is not an effective way to reduce stress?
a. Exercise and eat right.
b. Go to the bar and drink.
c. Make sure you sleep an adequate amount of time each day.
d. Be assertive and deal with issues as they arise rather keeping them inside.
Go to the bar and drink.
91
What should you do first if you are unable to keep up with your daily workload?
a. Advise your supervisor that the workload is excessive.
b. Discuss it with your friends and see if they have the same complaints.
c. Gauge your performance on what other people are able to accomplish.
d. Look at how you work and determine if there is room for improvement or increased efficiency.
Look at how you work and determine if there is room for improvement or increased efficiency.
92
Depending on your trade, employer, and job site, working overtime may be expected of employees.
True
93
The issue of overtime is rarely addressed by a prospective employer in interviews.
False
94
Both labour laws and collective agreements for unionized employees address overtime.
True
95
Too much stress is damaging to your health and well-being.
True
96
Who uses effective problem solving and decision making?
a. Your client
b. The project manager
c. Your immediate supervisor
d. Everyone. It is part of everyday life whether you are at home or at work.
Everyone. It is part of everyday life whether you are at home or at work.
97
The first step to solving a problem is understanding the issue and not jumping to conclusions.
True
98
Which of the following is not a step in problem solving?
a. Determine how the decision will be made.
b. Identify the issue and look for solutions to the problem.
c. Determine how the solution will be put into place and monitored.
d. Find out who is responsible for the problem so that you can assign blame.
Find out who is responsible for the problem so that you can assign blame.
99
Conflict is a natural part of life.
True
100
Unresolved conflict does not affect the workplace. It only affects the individual(s) involved.
False
101
How can unresolved conflicts increase your stress level and affect your health?
a. They contribute to hardening of the arteries.
b. They cause high blood pressure and increase the risk of heart attacks.
c. All of the above
d. None of the above
All of the above
102
Conflict resolution means picking a winner and a loser.
False
103
What are conflicts in the workplace usually based on?
a. Resources, procedures, or practices
b. Personal issues or interpersonal relationships
c. All of the above
d. None of the above
All of the above
104
You can reduce conflict in the workplace by being open minded and listening to other people’s ideas rather than passing judgment.
True
105
Which of the following is not part of the conflict resolution process?
a. Be positive.
b. Acknowledge the conflict.
c. Create a neutral environment for discussion.
d. Be prepared for the worst and hope for the best.
Be prepared for the worst and hope for the best.
106
The importance of first impressions cannot be understated.
True
107
What are the two main sources of job leads?
a. Friends and family
b. Head hunters and company websites
c. Visible job market and hidden job market
d. Advertisements online and in newspapers
Visible job market and hidden job market
108
Reading skills and understanding special vocabulary related to the industry/job are important to understanding the visible job market.
True
109
Knowing how to scan job ads has no effect on the amount of time you spend searching a job online or in newspapers.
False
110
Through which means can the hidden job market be accessed?
a. Associations and networking
b. Cold calling, friends, and family connections
c. All of the above
d. None of the above
All of the above
111
An information interview should be conducted for every job you are interested in.
False
112
How much time and effort does accessing the hidden job market require, compared with the visible job market?
a. Less time and effort
b. More time and effort
c. The same amount of time and effort
d. It’s hard to tell.
More time and effort
113
What do you do if a potential employer refuses to meet with you?
a. Send all your questions to the company via their general email address.
b. Go to the company personally and introduce yourself to the main receptionist and see if he or she can answer your questions, or find someone who is willing to do so.
c. Go through the company directory and contact other individuals until you find someone to meet with you.
d. Be polite, accept “no” as their answer, and thank them for their time. Use their website and other sources of information to find out more about the company.
Be polite, accept “no” as their answer, and thank them for their time. Use their website and other sources of information to find out more about the company.
114
The “elevator pitch” is a strategy to let a potential employer know about you and why you’d like to work at their company in a very short period of time.
True
115
What are the three main types of résumés?
a. Summary, detailed, and extensive
b. Extended, chronological, and skills-based
c. Summary, chronological, and combination
d. Chronological, skills-based, and combination
Chronological, skills-based, and combination
116
You should always use action verbs in your résumé.
True
117
In general, a cover letter should always be written for every job application.
True
118
What kind of information should be in your covering letter?
a. The exact same information as in your résumé
b. Information about your expectations of the job
c. Information about your personality and interests
d. The issues addressed in the job posting in order to encourage the reader to look further at your application
The issues addressed in the job posting in order to encourage the reader to look further at your application
119
The quality of my cover letter and résumé has no impact on my hiring process.
False
120
All individuals with the necessary qualifications will be interviewed.
False
121
Practising for the interview and acquiring feedback on your performance is a good way to ensure that you are prepared and that you reduce stress the day of the real interview.
True
122
There is a set of questions that most employers will typically ask.
True
123
Which of the following are employers not looking for in an interview?
a. Good first impression
b. Overconfidence in your abilities
c. Optimistic and knowledgeable about their company
d. Showing up dressed appropriately and ready to work on the job
Overconfidence in your abilities
124
Questions about your personal attributes (e.g., weight, height, age, religion, sexuality) are not relevant and can be skipped over politely.
True
125
The behavioural interview strategy includes asking how you would respond in a particular situation where there is some kind of conflict.
True
126
Thank-you emails or letters are optional following an interview.
True
127
Communication is the act of transferring information from one person to another.
True
128
Which of the following are forms of communication?
a. Visual and written
b. Verbal and non-verbal
c. All of the above
d. None of the above
All of the above
129
Interpersonal communication is the exchange of information, feelings, and meanings through verbal and non-verbal messages.
True
130
If you are a good talker, you are a good communicator.
False
131
Approximately what percentage of our day is spent communicating?
a. 25%
b. 50%
c. 75%
d. 90%
75%
132
What is the most widely used form of communication?
a. Talking
b. Writing
c. Reading
d. Listening
Listening
133
Verbal communication is how we express ourselves in words and includes enunciation, pauses, and stutters.
True
134
The potential for miscommunication through short communication by email or text is insignificant.
False
135
In what format do people best communicate and interpret tone?
a. Texts
b. Letters
c. Emails
d. Vocal messages
Vocal messages
136
Why is the KISS principle used?
a. People are simple.
b. Not everyone is able to understand complex communications.
c. The more simply something is stated, the less opportunity there is for confusion.
d. The more complexly something is stated, the less opportunity there is for confusion.
The more simply something is stated, the less opportunity there is for confusion.
137
Which of the following is considered non-verbal communication?
a. Facial expressions and body language
b. Personal space and personal appearance.
c. All of the above
d. None of the above
All of the above
138
Body language is the same regardless of where you come from or what your culture is.
False
139
There are cultural differences in how people communicate and what is considered acceptable.
True
140
Which of the following is not an example of open body language?
a. Staying alert
b. Sitting and facing the speaker
c. Closing your eyes while an individual is speaking
d. Nodding to acknowledge you’ve heard what was said
Closing your eyes while an individual is speaking
141
A negative group environment can harmfully impact the motivation of co-workers and reduce productivity.
True
142
Which of the following does not constitute effective communication?
a. Being an active listener
b. Accepting people’s differences
c. Treating all people with respect
d. Providing conditional acceptance
Providing conditional acceptance
143
Effective communication promotes understanding.
True
144
In general, with whom is a more formal communication style used?
a. Suppliers
b. Friends and colleagues
c. Employers, supervisors, and clients
d. Colleagues, friends, suppliers, and clients
Employers, supervisors, and clients
145
An informal communication style is used more with employers than with friends.
False
146
Listening is not part of the communication process.
False
147
Active listening is a way of listening and responding to another person so that the message is fully understood.
True
148
You are in a meeting with your colleagues. What is required in order to send effective messages?
a. Listening and non-verbal communication
b. Both verbal and non-verbal communication
c. Verbal communication and facial expressions
d. Listening, non-verbal, and verbal communication
Listening, non-verbal, and verbal communication
149
Which of the following is essential for giving and receiving feedback?
a. Effective listening
b. Healthy working and personal relationships
c. All of the above
d. None of the above
All of the above
150
What does effective feedback help the receiver of the information do?
a. Know what behaviour or performance is acceptable or not acceptable.
b. Know about their work performance and have the ability to ask questions for further clarification
c. All of the above
d. None of the above
All of the above
151
As an apprentice, from whom will you receive feedback?
a. Your direct supervisor only
b. Your employer, supervisor, and co-workers
c. Your employer, supervisor, co-workers, and clients
d. Your direct supervisor and his or her superior or human resources
Your employer, supervisor, co-workers, and clients
152
What is the purpose of constructive criticism?
a. To let you down easily when you make a mistake
b. To improve your performance or the quality of service
c. To keep track of what you have done well and advise your supervisor
d. To keep track of the problems you’ve had and go through them with you at a meeting
To improve your performance or the quality of service
153
Most people find it easy to give and receive effective feedback or constructive criticism.
False
154
Which of the following is not a step used in giving effective feedback?
a. Remain calm at all times.
b. Put the feedback into context.
c. Focus on the person and not the issue.
d. Remember to give both positive and negative feedback.
Focus on the person and not the issue.
155
Which of the following is not a step used for receiving feedback or constructive criticism?
a. Listen to what is being said.
b. Keep your emotions in check and remain respectful at all times.
c. Ask questions or for advice on how the issue can be handled better in the future.
d. Be prepared and challenge the speaker on everything that you do not believe is correct.
Be prepared and challenge the speaker on everything that you do not believe is correct.
156
Which of the following are considered three ways of communicating?
a. Passive, aggressive, and normal
b. Passive, effective, and ineffective
c. Assertive, aggressive, and passive
d. Assertive, non-assertive, and aggressive
Assertive, non-assertive, and aggressive
157
Which of the following is an example of assertive communication?
a. Expressing yourself clearly and firmly
b. Conveying your feelings and ideas honestly
c. All of the above
d. None of the above
All of the above
158
Which of the following is an example of non-assertive communication?
a. Standing up for yourself
b. Failing to stand up for yourself
c. Speaking through body language
d. Being easygoing and not taking offence
Failing to stand up for yourself
159
Which of the following applies to people who don’t speak up in the workplace?
a. They aren’t good employees.
b. They aren’t good team members.
c. They deserve what happens to them.
d. They are easily ignored and can have their rights violated
They are easily ignored and can have their rights violated.
160
Which of the following most applies to aggressive behaviour?
a. It shows a lack of respect for supervisors and co-workers.
b. It should not be tolerated in the workplace and is considered rude, hostile, and/or destructive.
c. All of the above
d. None of the above
All of the above
161
Using “you” at the beginning of each sentence is key to assertive communication.
False
162
Only you can speak accurately about your own intentions.
True
163
Ninety percent of all communication is non-verbal.
True
164
Conflict is a disagreement between two or more people based on differences concerning which of the following?
a. Beliefs
b. Actions
c. Opinions
d. All of the above
All of the above
165
What do the most common workplace conflicts result from?
a. Personal problems between staff members
b. Jealousy and mistrust of other staff members
c. Problems between employers and employees
d. Resource allocations (e.g., differences in department budgets), perceptions, and values
Resource allocations (e.g., differences in department budgets), perceptions, and values
166
What is the best way for two individuals to settle a resource allocation-related conflict?
a. Limit interactions with the other individual.
b. Complain formally in writing to his or her superior.
c. Agree to disagree and let someone else come up with the solution.
d. Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
167
Conflict is inevitable and does not reflect badly on you.
True
168
There is always a winner and a loser in a workplace conflict.
False
169
It is always best to wait until you are calm before discussing a workplace conflict.
True
170
The longer a conflict goes unresolved, the more difficult it becomes to find the source of the problem.
True
171
Being passive or non-assertive is a good strategy when dealing with a conflict.
False
172
The apprenticeship system is a model of training that teaches the skills and competencies necessary to work in a skilled trade.
True
173
An apprenticeship consists of on-the-job training only.
False
174
What is the estimated percentage of the training of apprentices that occurs on the job site?
a. 50% to 70%
b. 75% to 80%
c. 80% to 85%
d. 90% to 100%
80% to 85%
175
What percentage of apprenticeship training is theoretical and takes place with a training provider/trades school?
a. 45% to 50%
b. 35% to 40%
c. 25% to 30%
d. 15% to 20%
15% to 20%
176
Apprenticeship training makes up the largest part of the trades training system in Canada.
True
177
Within which jurisdiction does Canadian trades training fall?
a. Federal
b. Provincial/territorial
c. Private accreditation bureaus and unions
d. Combination of federal and provincial/territorial
Provincial/territorial
178
How many different trades are there in Canada (though not all are recognized, certified, or taught in each province and territory)?
a. 100
b. 150
c. 200
d. 250
200
179
Within which four sectors do the majority of trades fall?
a. Services, fabrication, construction, and manufacturing
b. Construction, transportation, heavy duty, and hospitality
c. Construction, services, manufacturing, and transportation
d. Manufacturing, construction, telecommunications, and electrical
Construction, services, manufacturing, and transportation
180
There are many free sources of information on trades training available in Canada.
True
181
The Industry Training Authority (ITA) is responsible for leading and coordinating the skilled trades training and credentialling system in British Columbia.
True
182
There are 11 essential skills recognized by the Government of Canada.
False
183
Essential skills are used in different combinations and levels for every occupation, and they are the foundation skills you need in order to learn new skills.
True
184
Which of the following are considered essential skills?
a. Reading, document use, numeracy
b. Writing, oral communication, working with others
c. Digital technology, thinking, and continuous learning
d. All of the above
All of the above
185
What are the three skills that have been identified as critical to being successful in technical trades training?
a. Reading, numeracy, and document use
b. Math, thinking, and continuous learning
c. Reading, listening, and working with others
d. Document use, math, and manual dexterity
Reading, numeracy, and document use
186
In addition to formal assessments, there are numerous essential skills self-assessments available on the Web.
True
187
Apprenticeships are found for trades apprentices by the trades training provider.
False
188
Once you have found an apprenticeship, it is important that you and your employer register with the ITA (in British Columbia) or your provincial/territorial equivalent.
True
189
Which of the following is not included as part of an apprenticeship?
a. Complete technical training
b. Working directly under a journeyperson (or equivalent)
c. Making decisions about which job sites you will work on for your employer
d. Keeping track of hours on the job and reporting any discrepancies to your employer
Making decisions on which job sites you will work on for your employer
190
What is the role of the employer in trades apprenticeships?
a. Teach the apprentice skills required for the job, provide supervision, and mentor and recommend apprentices for certification
b. Report apprenticeship hours to the ITA every 6 to 12 months and determine the best time for the apprentice to be absent from the company to complete technical training
c. All of the above
d. None of the above
All of the above
191
What is the principal role of the training provider?
a. Teaching apprentices theory and best practices in the shop
b. Creating trades programs that align with the National Occupational Analysis
c. Creating individual programs that best support the needs of individual learners
d. Teaching apprentices based on the ITA’s program outline for their trade, and provide them with feedback
Teaching apprentices based on the ITA’s program outline for their trade and provide them with feedback
192
What is the best way to schedule your future years of technical training?
a. Wait until your employer makes the decision and books the training for you.
b. Contact the institution of your choice and pre-book all years of training at the time you choose.
c. Wait for your training institution to contact you regarding the need to take your next level of training.
d. Be proactive and discuss the subsequent levels of technical training needed and how/when they should be scheduled.
Be proactive and discuss the subsequent levels of technical training needed and how/when they should be scheduled
193
For most trades there are ample apprenticeship courses offered and you can usually get into the institution of your choice.
False
194
All employers pay the costs of technical training and books.
False
195
It is your responsibility to research the funding available for your apprenticeship training program, complete the necessary applications/forms, and ensure that you have sufficient funding to complete your apprenticeship training.
True
196
The Red Seal program is the Canadian standard of excellence for skilled trades in Canada.
True
197
The Red Seal program does not set common standards to assess the skills of tradespersons across Canada
False
198
The Red Seal is a certification issued by the Canadian government.
False
199
How many Red Seal trades exist to date?
a. 10 to 20
b. 50 to 60
c. More than 100
d. All trades are Red Seal
50 to 60
200
All provinces and territories use the Red Seal exam in their final level of apprenticeship training for Red Seal trades.
False
201
When do apprentices receive the Red Seal endorsement?
a. After they have passed the exam with a grade of 70% or higher
b. Automatically upon completion of the final level exam of the apprenticeship training
c. After they have successfully completed the Red Seal exam and all other requirements for their apprenticeship
d. After they have successfully completed the Red Seal exam and the score has been passed on to their jurisdictional authority
After they have successfully completed the Red seal exam and all other requirements for their apprenticeship
202
The National Occupational Analysis (NOA) is a comprehensive analysis of a trade completed by industry experts in the trades and with representation from all Canadian provinces and territories.
True
203
What is included in the NOA for a trade?
a. Information on employers
b. All the qualifications required in order to work in a trade
c. Information on what needs to be taught in every Canadian jurisdiction
d. Safety, scope of the trade, occupational trends, and an essential skills summary
Safety, scope of the trade, occupational trends, and an essential skills summary
204
An Ellis Chart for a trade compares a number of different aspects of trades training and delivery between which regions?
a. Between Canada and the United States
b. Between North America and the rest of the world
c. Between Canadian provinces and territories
d. Between Canadian regions (e.g., Atlantic Canada, Western Canada)
Between Canadian provinces and territories
205
Once you have completed all of the requirements for your apprenticeship (technical training and hours in the trade), you become a certified journeyperson.
True
206
After you become a journeyperson, you have acquired all of the knowledge needed for the trade and there is no need for additional training.
False
207
One of the roles a journeyperson may take on for an employer is mentoring or coaching new apprentices.
True
208
There are many different employment opportunities for journeypersons and skilled trades workers.
True
