LO4

Question 1

Best Practice

Answer 1

-Being Non-Judgmental.
-Respecting the views choices and decisions of individuals who require care and support.
-Anti-discriminatory practice.
-Valuing Diversity.
-Using effective communication.
-Following agreed ways of working.
-Training and professional development opportunities for staff.
-Mentoring, monitoring and performance management of staff.
-Attending staff meetings discussing issues and practice.

Question 2

Promoting Best Practice [What They Themselves Can Do]

Answer 2

-Skill audits.
-Reflect on own practice and produce personal development plan.
-Best practice sessions.
-Targets set.
-Inexperienced staff given mentor/ coach to help them.
-Provision of training and resources.

Question 3

Challenging Discrimination

Answer 3

Challenge at the time - Explain to the person how they are discriminating.

Challenge afterwards through procedures - tell the person to read the organisations policies.

Challenge afterwards through long term campaigns - awareness sessions- staff training.

Question 4

Dealing with conflict

Answer 4

-Stay calm.
-Use active listening.
-Show empathy.
-Listen to both sides of the story.

Question 5

Ways of Raising Concerns

Answer 5

-Reporting an incident to relevant authorities.
-Reporting Management.
-Reflecting on your own attitudes.
-Changing your practice, or encouraging this in others.

Question 6

Discriminatory Practice [4 Examples]

Answer 6

-Prejudice
-Inadequate care
-Abuse and neglect
-Breach of health and safety - Care setting not having any trained first aiders, staff not trained in manual handling, equipment not regularly checked for any damage, inadequate hygiene practices and activities not being risk assessed.

Question 7

Whistleblowing

Answer 7

This involves raising concerns with senior members of staff, or in extreme circumstances where you believe this cannot be done to a senior member of staff you may need to ‘‘whistle blow’’ to outside authorities such as Ofsted or the CQC.