M1 Flashcards
(31 cards)
what is the process of capturing, processing, and analyzing the data generated from the execution of a service system to improve, extend, and personalize a service for providers and receivers?
service analytics
what is the change in condition of a person or a good belonging to some economic unit which is brought about as the result of the activity of some other economic unit
service
what are the 5 types of service across industries?
manufacturing
infrastracture
logistics
finance
government
what is the set of interacting units or elements that form an integrated whole?
system
a system in a “service” persoective wherein it contains elements, structure,behavior, and purpose
service system
who delivers the service?
provider/giver
who buys the service from the provider?
customer
who RECEIVES the service or consumes the product?
consumer
what are the 5 creation of value/service scenarios?
person acting on a person
person with belonging acting on a perdon
person with belonging acting on belonging
belonging acting on belonging
belonging acting on a person
what is service as a transformation process?
I-T-O of goods
I-T-O of service
input
transfomation
output
it refers to a broad term that encompasses the processes, technologies, frameworks, and algorithms to extract meaningful insights from data
analytics
what is the process of extracting and creating info from raw data by filtering, processing, categorizing, condensing, and contextualizing the data?
analytics
what is the discovery, understanding, interpretation, and communication of significant patterns of data
analytics
types of analytics
descriptive
diagnostic
predictive
prescriptive
type pf analytics where you gain insights from historical data to describe trends and relationship
descriptive
what type of analytics comprises of analysis of past data to diagnose the reasons as to why certain events happened
diagnostic
what type of analytics predicts the occurrence of an event or the outcome of the event?
predictive analytics
what type of analytics uses multiple prediction models to predict various outcomes and the best course of action
prescriptive
what is the set of tools and techniques for the acquisition and transformation of raw data into meaningful and useful info for business analysis purposes
business intelligence
what are the 5 applications in the enterprise?
measurement
analytics
anterprise reporting
collaboration platform
knowledge management
performance metrics and benchmarking
measurement
quantitative processes and knowledge discovery
analytics
strategic management
enterprise reporting
data sharing and electronic data interchange
collaboration platform
