M5 Flashcards
(182 cards)
1
Q
What is the trainer’s primary approach to designing the intake form?
A
To ask only questions that affect the training plan or are easy for the owner to answer.
2
Q
What does the trainer mean by being a ‘chunker’ rather than a ‘splitter’?
A
A chunker focuses on essential questions instead of overloading the form with details.
3
Q
Why is the age of the dog important in the intake form?
A
Senior dogs with late-onset separation anxiety may have underlying health issues
4
Q
What does the trainer do if a senior dog develops separation anxiety?
A
Strongly encourages the owner to seek vet input.
5
Q
Why does knowing how long the dog has had separation anxiety matter?
A
It helps the trainer empathise with the owner’s struggles and build connection.
6
Q
How does understanding the owner’s challenges help the trainer?
A
It allows the trainer to support the owner and keep them committed.
7
Q
Why does the trainer avoid having a long intake form?
A
To prevent unnecessary questions and make the process easier for the owner.
8
Q
Why is the dog’s breed included in the intake form?
A
It’s interesting for owners to share, even though it doesn’t affect the training approach.
9
Q
Why does the intake form ask about the dog’s sex?
A
Owners enjoy sharing details about their dog, even if it doesn’t impact training.
10
Q
What is the significance of asking about spay or neuter status?
A
It helps predict future vet visits, which could temporarily affect training progress.
11
Q
What should be considered when training senior dogs with separation anxiety?
A
Possible medical issues that could be influencing behaviour.
12
Q
What is the trainer’s perspective on breed affecting separation anxiety training?
A
Breed doesn’t impact the training approach, but owners like sharing this information.
13
Q
Why does the trainer ask about the dog’s medical background?
A
To identify potential medical concerns that might influence separation anxiety.
14
Q
Why does the trainer emphasise vet input for senior dogs?
A
Because separation anxiety developing late in life might indicate a health issue.
15
Q
What is the key purpose of the trainer’s intake form?
A
To ask only relevant or easy-to-answer questions while keeping it concise.
16
Q
Why does the trainer focus on understanding the owner’s experiences?
A
To empathise with the owner and encourage them to stay committed to the training.
17
Q
What is the trainer’s approach to designing the intake form?
A
To focus only on impactful or easy-to-answer questions.
18
Q
What does the trainer avoid when creating the intake form?
A
Including unnecessary or overly detailed questions.
19
Q
Why does the trainer ask about the duration of separation anxiety?
A
To empathise with the owner’s challenges and experiences.
20
Q
What is the trainer’s reasoning for asking about the dog’s medical history?
A
To identify potential health issues that might influence separation anxiety.
21
Q
Why does the trainer limit the intake form length?
A
To ensure owners feel comfortable and avoid unnecessary complexity.
22
Q
How does empathy affect the training process?
A
It strengthens the trainer-owner connection, increasing the likelihood of training success.
23
Q
Why does the intake form include questions that don’t impact training
A
Because owners enjoy sharing details about their dogs, which builds engagement.
24
Q
What is the primary purpose of the client intake process?
A
To gather detailed information about the client and their dog to create a tailored training plan.
25
Why is building rapport important in the intake process?
It helps clients feel comfortable sharing honest and detailed information.
26
What type of questions should be prioritised in the intake process?
Short, to the point & easy to amswer
27
What is one thing that should NOT be included in the intake process?
A full training plan—this comes later after assessing the gathered information.
28
Why is a structured intake form useful?
It ensures all relevant details are collected systematically and prevents missing key information.
29
How does empathy help in the client intake process?
It makes clients feel understood, encouraging them to share more openly.
30
Why should trainers ask about the owner’s goals?
To tailor the training plan to their specific needs and expectations.
31
Why is asking about the dog’s history important?
It helps identify behavioural patterns and potential triggers.
32
How can trainers help clients feel comfortable during the intake process?
By using a warm and supportive tone.
33
What is the benefit of identifying environmental factors during intake?
It provides insight into how the dog’s surroundings might be influencing their behaviour.
34
Why should trainers avoid making assumptions about the client or dog?
Assumptions can lead to misunderstandings and ineffective training plans.
35
What is the role of medical history in the intake process?
To identify health conditions that may affect the dog's behaviour.
36
How can trainers ensure they collect all necessary information?
By using a structured intake form and asking follow-up questions.
37
Why are follow-up questions important?
They help clarify responses and gather additional details.
38
What is the main goal of the intake process?
To gather accurate and relevant information in a way that is structured, empathetic, and efficient.
39
What are the different ways clients can initiate contact with a trainer?
Phone, email, direct booking via a sales page, or referral-based intake calls.
40
How should trainers handle cold vs. warm leads in the intake process?
Warm leads may convert easily via intake calls, while cold leads benefit from a detailed sales page before booking.
41
Why might trainers prefer WhatsApp over email for follow-ups?
WhatsApp messages are shorter and more efficient, reducing time spent on lengthy emails.
42
43
Why does the speaker suggest saying goodbye to compliance in dog training?
Compliance focuses on rule-following rather than understanding or engagement, which leads to better results.
44
What does compliance in dog training typically involve?
It requires enforcement and oversight, ensuring people follow rules without necessarily understanding them.
45
What negative effect can compliance have on clients?
It can infantilize or punish clients by focusing on rule-following rather than trust and collaboration.
46
What has replaced compliance in many other professions?
Engagement, which fosters better understanding and collaboration.
47
What is the 'I'm not okay, you're not okay' position?
A situation where both the trainer and client feel emotionally drained, and progress seems to have stalled.
48
What should trainers do when they find themselves in the 'I'm not okay, you're not okay' position?
Lean on the community for support and reset the training path.
49
Why is the 'adult to adult' mode important in engagement?
It fosters mutual respect and trust between trainers and clients.
50
What mindset should trainers avoid when engaging with clients?
The 'parent to child' mindset, as it undermines engagement and creates an imbalance in the trainer-client relationship.
51
What should trainers do if they find themselves slipping into the 'parent to child' mode?
Give themselves a nudge to return to 'adult to adult' mode, fostering mutual respect.
52
Why should trainers avoid berating clients, even in private forums?
It can become a habit and negatively affect how trainers view and interact with clients.
53
What is the key to partnering with clients in separation anxiety training?
Empathizing with and trusting clients, recognizing they are doing their best.
54
What role should trainers adopt when guiding clients?
They should act as coaches and guides, empowering clients rather than dictating to them.
55
Why is listening to and valuing client input essential?
It fosters mutual respect and strengthens the partnership.
56
What is the trainer's role in separation anxiety training?
To empower clients as the heroes of the process, providing guidance and support.
57
What is the key to successful engagement in dog training?
Treating clients with respect and trust, fostering collaboration and understanding.
58
Why is trusting the training process important?
Trusting the process helps trainers stay focused on the goal, even when progress seems slow.
59
What should trainers do if they feel emotionally drained?
Lean on the community for support and reset the training path.
60
How can trainers avoid slipping into ‘parent-child’ mode?
They should consciously speak to clients as equals, guiding them rather than lecturing them.
61
What role should empathy play in dog training?
Trainers must empathize with clients, recognizing that most people are doing their best for their dogs.
62
Why is ‘owner bashing’ discouraged in dog training communities?
Criticizing owners publicly can reinforce negative habits and damage trust between trainers and clients.
63
How can trainers encourage engagement instead of compliance?
By educating and informing, giving clients the tools to succeed rather than dictating rules.
Tools not rules!
64
What is the ideal trainer-client relationship model described in the transcript?
Adult-to-adult—respectful, collaborative, and focused on mutual success.
65
What does the ‘guide to hero’ framework emphasize?
Trainers coach and support clients, but ultimately, the client is the hero of their dog’s journey.
66
Why is engagement particularly important for separation anxiety training?
Clients do most of the work outside sessions, so trust and collaboration are key.
67
What should trainers do when clients struggle?
Partner with them, listen, and provide reassurance rather than imposing rigid rules.
68
What is the main focus of Lesson 5?
Encouraging engagement in dog training by building trust and avoiding compliance-based approaches.
69
What does science say about habit formation?
It takes about **6 to 7 weeks** to form a habit, not just 3 weeks as commonly believed.
70
Why are habits important for separation anxiety training?
They help clients stick to the training process, making it easier to stay consistent.
71
What is one key way to make training easier for clients?
Removing friction—like ensuring they always have access to their training plan.
72
How do cues help habit formation?
Cues serve as reminders, keeping clients on track with their training.
73
What example of a cue is mentioned in the transcript which also serves to reduce friction?
Setting up a dedicated camera for separation anxiety training so it's always ready.
74
Why is rewarding clients important?
Dopamine hits reinforce behavior, making them more likely to repeat good training habits.
75
What simple rewards can trainers offer clients?
High-fives, WhatsApp messages, graphs tracking progress, or even small celebrations.
76
How can trainers help clients visualize success?
Using progress charts or ‘freedom steps’ to show improvements over time.
77
What role does community support play in habit formation?
It keeps clients motivated, knowing they’re not alone in the journey.
78
What should trainers avoid when writing training plans?
Overcomplicating them—clients need clear, simple steps to follow.
79
Why do clients sometimes feel like progress is slow?
Because improvement isn’t always linear—they may go up and down within a training step.
80
What should clients focus on instead of long training duration sessions? I.e. what is better duration or consistency?
Consistency—30 minutes done successfully every time is better than 3 hours randomly.
81
What role does expectation management play in engagement?
Helping clients set realistic expectations prevents frustration and keeps them committed.
82
What is the 'I'm not okay, you're not okay' position?
A state where both trainer and client feel emotionally drained, leading to training breakdowns.
83
What should trainers do if a client reaches the 'I'm not okay, you're not okay' phase?
Encourage community support and get back to a solid training path.
84
Why is the ‘adult to adult’ mode important in engagement?
It fosters mutual respect and trust between trainers and clients.
85
How should trainers communicate with clients during engagement training?
As **equals**, guiding them rather than lecturing or talking down to them.
86
Why should trainers avoid slipping into ‘parent to child
It discourages engagement and creates an unhealthy dynamic.
87
What is the trainer’s role in a successful client relationship?
To **guide** rather than dictate—helping clients become confident in their training."
88
How should trainers respond when clients struggle
Partner with them, reassure them, and provide encouragement instead of criticism.
89
"Why is engagement particularly important for separation anxiety training?`
Clients do **most** of the work without trainers, so mutual trust is essential."
90
What is the trainer’s role in long-term success
To empower clients, ensuring they become confident and capable of guiding their dog
91
Why is listening to and valuing client input crucial?
It strengthens trust and encourages collaboration, making training more successful
92
93
What is the main focus of Lesson 6?
Setting up technology for online training, ensuring a professional and seamless experience.
94
Why is a good tech setup important for online consultations?
It affects professionalism, client experience, and the overall effectiveness of training.
95
What is the first piece of equipment trainers should check?
Their camera—laptop cameras may be sufficient, but quality should be tested.
96
What are alternatives if a laptop camera is poor?
Investing in a webcam or using an app to turn a smartphone into a webcam.
97
Why is lighting important for online training?
Good lighting improves visibility and enhances the client’s experience.
98
What is the easiest way to improve lighting?
Positioning the desk directly in front of a window for natural light.
99
What is an alternative if natural light isn’t available?
Using a ring light to reduce shadows and improve clarity.
100
What should trainers consider about their background?
It should be tidy, simple, and free from distractions.
101
Why is a dedicated microphone beneficial?
It improves sound quality, making communication clearer for clients.
102
What is the minimum recommended upload speed for video calls?
At least **10 Mbps**, though **5 Mbps** may work in some cases.
103
Why is upload speed more important than download speed?
Upload speed affects live streaming quality, while download speed is for watching videos.
104
How can trainers test their internet speed?
By searching 'test my internet' on Google and checking upload speed.
105
What is the best way to stabilize an internet connection?
Using a wired Ethernet connection instead of relying on Wi-Fi.
106
What is the recommended video conferencing software?
Zoom—it allows easy client access and reliable performance.
107
Why should clients use two devices during training?
One device for communication and another to monitor the dog.
108
What is the challenge with using tablets or phones for dog monitoring?
They are harder to tilt downward compared to laptops.
109
What should trainers ensure when clients are outside the room?
A way to communicate, such as WhatsApp or text messaging.
110
Why is recording sessions recommended?
It allows trainers to send recordings instead of lengthy notes.
111
What is the best recording view in Zoom?
Gallery View—it keeps both trainer and client equally visible.
112
Why is audio quality more important than video quality?
Poor sound makes viewers disengage more than poor video.
113
What is the first step to fixing echo issues?
Lowering speaker volume to half or less.
114
What should trainers do if lowering volume doesn’t fix echo?
Mute microphones or speakers strategically based on the issue.
115
Why is practicing technology setup important?
It helps trainers feel confident and prepared for real client calls.
116
What is the key takeaway about handling tech issues?
Expect problems, but practice makes troubleshooting easier.
117
What is the best way to ensure a stable video call connection?
Using a wired Ethernet connection instead of relying on Wi-Fi.
118
Why should trainers test their setup before live sessions?
To identify and fix technical issues before working with clients.
119
What is the ideal camera angle for online training (of the trainer)
Eye level, ensuring a natural and professional appearance.
120
How can trainers reduce background noise during sessions?
Using noise-canceling microphones or ensuring a quiet environment.
121
Why is using headphones beneficial during online training?
They reduce echo and improve audio clarity.
122
Why should trainers avoid cluttered backgrounds?
A clean background keeps the focus on the trainer and avoids distractions.
123
What is the recommended frame size for video calls?
Medium close-up, showing the trainer’s face and upper body.
124
How can trainers ensure clients hear them clearly?
Speaking slowly and clearly, and checking microphone settings.
125
What should trainers do if their video lags during a session?
Lower video resolution or close unnecessary applications.
126
Why is having a backup communication method important?
In case of technical failures, trainers can switch to WhatsApp or phone calls.
127
What is the best way to ensure clients can follow instructions?
Using screen sharing or visual aids during sessions.
128
How can trainers make online training more engaging?
Using interactive tools, asking questions, and encouraging participation.
129
What should trainers do if a client struggles with technology?
Provide simple instructions and offer step-by-step guidance.
130
Why is it important to check internet speed before a session?
To avoid lag and ensure a smooth video call experience.
131
What is the best way to troubleshoot audio issues?
Test microphone settings, adjust volume, and mute unnecessary devices.
132
How can trainers ensure their lighting is consistent?
Using soft lighting and avoiding harsh shadows.
133
What should trainers do if their video freezes during a session?
Restart the call, check internet connection, or reduce video quality.
134
Why is it helpful to record training sessions?
Clients can review the session and trainers can track progress.
135
What is the best way to ensure clients stay engaged in online sessions
Keeping sessions interactive, using visual aids, and checking in frequently.
136
How can trainers prevent distractions during online training?
Minimizing background noise, muting notifications, and setting clear expectations.
137
What is the ideal internet speed for HD video calls?
At least 10 Mbps upload speed for smooth streaming.
138
Why should trainers test their microphone before a session?
To ensure clear audio and avoid technical issues.
139
What is the best way to handle unexpected tech failures?
Stay calm, have a backup plan, and troubleshoot quickly.
140
Why is it important to have a structured tech setup?
It ensures professionalism, clarity, and smooth communication.
141
What is the main focus of Lesson 7?
Pricing strategy for Separation Anxiety training, including setting an hourly rate and determining value.
142
What are the three key elements of pricing strategy?
Comfort and worth, value, and attracting the right clients.
143
Why is it important to charge what you're worth?
Many trainers with less experience charge more, so it's crucial to set a fair price.
144
What is the 'comfort element' in pricing?
Feeling confident and comfortable stating your price out loud.
145
How can trainers become more comfortable with their pricing?
Practicing saying their price out loud, in front of a mirror or with friends.
146
What should trainers focus on instead of 'cheap' or 'expensive'?
Value—ensuring clients feel they are getting great value for their investment.
147
What does it mean when a client says a service is 'too expensive'?
Often, it means they didn’t see the value in the offering.
148
How can trainers communicate the value of their services?
By emphasizing the transformation their training provides for clients and their dogs.
149
Why is pricing important for attracting the right clients?
A higher price can attract committed clients who are serious about training.
150
What psychological effect does pricing have on perceived value?
People often assume higher-priced services are better quality.
151
What is the first step in setting an hourly rate?
Working backward from the desired salary and considering costs.
152
What tool is provided to help trainers calculate their hourly rate?
A spreadsheet to determine salary goals and necessary hourly rates.
153
Why should trainers research their competition?
To compare pricing and understand market rates.
154
What is the difference between aversive trainers and R+ trainers in pricing?
Aversive trainers often charge significantly more.
155
What financial benefits do clients gain from resolving Separation Anxiety?
Savings on daycare, dog walkers, and medication.
156
Why is time-saving an important factor in pricing?
Busy clients value time efficiency as much as cost savings.
157
What emotional benefits do clients experience from resolving Separation Anxiety?
Relief, freedom, and a sense of getting their life back.
158
What should trainers do after researching competition and value?
Adjust their hourly rate to reflect their worth and market conditions.
159
How can trainers test their pricing?
By saying different price points out loud and assessing comfort level.
160
What is the next step after setting an hourly rate?
Structuring a Separation Anxiety package using the hourly rate.
161
What is a training package?
A structured set of services designed to support clients through Separation Anxiety training.
162
Why is pricing flexibility important?
Trainers can adjust prices based on demand and market response.
163
What should trainers do if their price is too low and they are overwhelmed with clients?
Increase their price to balance workload and income.
164
What should trainers do if no clients are signing up despite good marketing?
Consider lowering the price or better communicating value.
165
What is the key takeaway about pricing adjustments?
Nothing is fixed—prices can be tested and adjusted as needed.
166
What is 'scope creep' in training?
Doing more than planned without charging for it, reducing profitability.
167
How can trainers prevent scope creep?
Setting clear boundaries on communication and video review time.
168
What is the best way to handle client communication?
Using messaging apps like WhatsApp instead of lengthy email exchanges.
169
Why is WhatsApp preferred over email for client communication?
Clients tend to send shorter, more focused messages.
170
What is the best way to review client training videos?
By exception—only reviewing videos where clients have specific questions.
171
How can clients help trainers review videos efficiently?
By providing timestamps for key moments in the video.
172
What should trainers avoid during weekly check-ins?
Watching long live training sessions unless they are charging for it.
173
What is a better alternative to long live training sessions?
Short structured exercises that allow trainers to assess progress efficiently.
174
What should trainers do instead of immediately discounting their services?
Communicate the value of their offering or add more value.
175
What is a good value-add for clients?
Providing Loom video reviews with voiceover explanations.
176
How can trainers make training sessions more accessible for clients?
Using automated transcripts for easy reference.
177
What is the biggest mistake trainers make in pricing?
Undervaluing their services and failing to charge what they’re worth.
178
What is the final takeaway from Lesson 7?
Trainers should confidently set prices that reflect their worth, value, and attract the right clients.
179
What is the biggest mistake trainers make when setting their price?
Undervaluing their services and failing to charge what they’re worth.
180
Why is it important to practice saying your price out loud?
It builds confidence and helps trainers feel comfortable stating their rates.
181
What should trainers do if they feel uncomfortable stating their price?
Practice in front of a mirror or with friends until it feels natural.
182
What is the key takeaway about pricing adjustments?
Nothing is fixed—prices can be tested and adjusted as needed.
