Man Exam 1 Flashcards
(34 cards)
conflict on the trading floor
-Linda was trying to charge clients 6 times the normal and lied to the client
- new worker knew about it and did not know if they should fax the deal over or intervenes
- protagonist takes the path of least resistance
conflict on the trading floor- 4 reasons to comply with authority
- supervisor said to
- indebted to superior for getting them the job
- job is to max profit 4. fear of jeopardizing career early on
conflict on the trading floor- 4 reasons not to comply
- honesty
- professional responsibility to client
- negative impacts in long run
- professional benefits (recognized for good deeds)
Army Crew Team
JV team was better than varsity bc JV worked better as a team while varsity was more focused on individual
Army crew team solution options
- Swap varsity and JV
- Integrate JV and varsity members and mix them amongst each other
- Coach intervention/ Directly improve varsity
conflict
task conflict can improve performance
interpersonal conflict is bad (varsity team)
Trust
varsity emails to coach P showed low levels of trust in other teammates
- low performance lead them not to trust the team as a whole
crew team- intergroup rivalry
- Coach pinned JV V Varsity
- Varsity could not win in this situation
- Effective teams get even better but ineffective get even worse
good business traits
benevolence, boldness, dependability, diligence, discernment, endurance, enthusiasm, flexibility
What affects individual behavior
- values
- attitudes,
- personality
- ability
- motivation
- perception
- learning
big 5 model of personality
- extroversion
- agreeableness
- conscientiousness
- emotional stability
- opens to experience
Lincoln Electric
- production efficacy and efficiency
- compensation: paid per item, year end bonus based on merit
- guaranteed continuous employment
- management and workers are equal
- promote from within
Lincoln electric approach to employees
- reward them for working hard
- rigorous recruiting
- close relationships with management
Lincoln’s performance
- their style works for the type of ppl they attract but it may be limiting diversity
- Working bc low employee turnover/ ppl felt like they were their own boss
- Trust in management
locus of control
internal locus of control: people control what happens to them
external locus of control: things happen to people based on luck, chance, or higher powers they can’t control
machiavelli
The end justifies the means is a political philosophy that states that any method is acceptable to achieve a goal if it is morally important enough.
narcissism
high degree of self importance and arrogance
- productive narcissism is still helpful
- non productive narcissts just make everything about themselves
job satisfaction
our feelings toward our jobs
influenced by: work itself, pay, growth opportunities, managers, coworkers, etc
pygmalion
the way you treat people affects their performance
- a means for leaders to influence employees performance
Why employees quit their job
- strengths under utilized
- ppl weren’t growing in their careers
- this is the managers fault
effectiveness
How well you can do things
- measured with profit
employee stock option plan
- motivate employees (using money)
- make them act like owners instead of employees
Organizational behavior
systematic study of actions and attitudes that people exhibit in organization
Why to study org behavior
understanding org behavior and apply to improve an organizations effectiveness
