Management Process: Controlling

Question 1

_____ refers to activities that are used to evaluate, monitor, or regulate services rendered to consumers.

Answer 1

Quality Control

Question 2

_____ is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

Answer 2

Healthcare quality

Question 3

Hallmarks of Effective Quality Control Programs

Answer 3

1. Support from top-level administration.
2. Commitment by the organization in terms of fiscal and human resources.
3. Quality goals reflect the search for excellence rather than minimums.
4. The process is ongoing (continuous).

Question 4

_____ is a systematic and official examination of a record, process, structure, environment, or account to evaluate performance.

Answer 4

Audit

Question 5

Types of Nursing Audit

Answer 5

1. Retrospective audits
2. Concurrent audits
3. Prospective audits
4. Outcome audits
5. Process audits
6. Structure audits

Question 6

_____ in healthcare organizations provides managers with a means of applying the control process to determine the quality of services rendered.

Answer 6

Auditing

Question 6

_____ are performed after the patient receives the service

Answer 6

Retrospective audits

Question 6

_____ are performed while the patient is receiving the service

Answer 6

Concurrent audits

Question 7

_____ attempt to identify how future performance will be affected by current interventions.

Answer 7

Prospective audits

Question 7

_____ reflect the result of care or how the patient’s health status changes as a result of an intervention

Answer 7

Outcome audits

Question 8

_____ are used to measure the process of care or how the care was carried out and assume that a relationship exists between the process used by the nurse and the quality of care provided

Answer 8

Process audits

Question 9

_____ include resource inputs such as the environment in which healthcare is delivered

Answer 9

Structure audits

Question 10

_____ is a production system built on the complete elimination of waste and focused on the pursuit of the most efficient production method possible.

Answer 10

Toyota Production System

Question 11

_____ also referred to as continuous quality improvement

Answer 11

Total Quality Management

Question 12

_____ created a model ??

Answer 12

Edward Deming

Question 13

_____ let employees know the level of their job performance as well as any expectations.

Answer 13

Performance Appraisal

Question 14

Types of Performance Appraisal

Answer 14

1. Trait rating scales
2. Job dimension scales
3. Behaviorally anchored rating scales
4. Checklists
5. Essays
6. Self-appraisals
7. Management by objectives
8. Peer review

Question 15

Standards of Nursing Practice

Answer 15

Safe and quality nursing practice
Management of resources and environment
Health education
Legal responsibility
Ethico-moral responsibility
Personal and professional development
Quality improvement
Research
Record management
Communication
Collaboration and teamwork

Question 16

Legal Bases

Answer 16

Article 3 Section 9(c) of RA 9173 “Philippine Nursing Act 2002”

Question 17

The _____ Model is designed to emphasize the skill acquisition of healthcare professionals

Answer 17

Benner; Novice to Expert

Question 18

Novice to Expert Model Stages

Answer 18

Novice
Advanced Beginners
Competent provider
Proficient providers
Expert providers

Question 19

A new practitioner’s practice is driven by rules and tends to provide task-focused care

Answer 19

Novice

Question 20

Providers have developed safe practices but lack a strong knowledge base to find their practice and management skills

Answer 20

Advanced Beginners

Question 21

NPs will find they can prioritize and begin to use past experiences to form their care

Answer 21

Competent provider

Question 22

Have a good sense of what their patient situation is and can prioritize needs and routinely predict

Answer 22

Proficient providers

Question 23

NPs are confident, have an extensive knowledge base, and will be able to quickly grasp complex patient situations

Answer 23

Expert providers

Question 24

Investigates problems to improve nursing care and to further define and expand the scope of nursing practice Employed in an academic setting, hospital, or independent professional or community service agency

Answer 24

Nurse Researcher

Question 25

Manages client care and the delivery of specific nursing services within a healthcare agency Begins with positions such as the charge nurse or assistant nurse manager, then nurse manager of a specific area

Answer 25

Nursing Administrator

Question 26

Goal: Superior educational success by enhancing school health Functions: Direct caregiver, Case finder, Consultant, Counselor, Health Educator, Researcher

Answer 26

School Health Nurse

Question 27

Specialty practice that provides for and delivery of health and safety programs and services to workers, worker population, and community groups Promotion and restoration of health Prevention of illness and injuries Protection from work-related and environmental hazard

Answer 27

Occupational Health Nurse

Question 28

A registered nurse with special training in community health Function: Health Advocate, Care Manager, Referral Resource, Health Educator, Direct Primary Caregivers, Communicable Disease Control, Disaster Preparedness

Answer 28

Public Health Nurse

Question 29

Monitors standards and procedures for the prevention of infectious diseases and other conditions of public health significance including nosocomial infections

Answer 29

Nurse Epidemiologist

Question 30

Provides family-centered care and allows clients to live and remain at homes with comfort, independence, and dignity while alleviating the strains caused by the terminal phase i.e. at the time of death. Function: Pain & symptom control, Spiritual Care, Home Care and Inpatient Care, Family Conferences, Coordination of Care, Bereavement Care

Answer 30

Hospice Nurse

Question 31

A registered nurse or a licensed practical nurse who provides nursing services to patients at home or any other setting in accordance with physician orders

Answer 31

Private Duty Nurse

Question 32

A nurse who provides periodic care to patients within their home environment as ordered by the physician Functions: Health Maintenance, Education, Illness Prevention, Diagnosis and treatment of disease, Palliation and rehabilitation

Answer 32

Home Care Nurse

Question 33

A nurse who specializes in assisting persons with disabilities and chronic illness to attain optimal function, and health, and adapt to an altered lifestyle.

Answer 33

Rehabilitation Nurse

Question 34

A _____ works directly with patients and their care team, whereas a _____ focuses on day-to-day operations within a nursing unit

Answer 34

Nurse leader; Nurse manager

Question 35

A _____ oversees a team of nurses, making decisions and directing patient care initiatives. They have advanced clinical knowledge and are focused on improving patient health outcomes.

Answer 35

Nurse Leader

Question 36

_____ are not typically involved in direct patient care; rather, they are focused on managing daily operations and supervising staff. The position requires an understanding of the business of healthcare management, as nurse managers are often in charge of budgeting.

Answer 36

Nurse managers

Question 37

_____ need to communicate well with team members and efficiently delegate tasks. Empathy and compassion are a must since they work directly with patients. Effective nurse leaders also need to have strong problem-solving and critical-thinking skills.

Answer 37

Nurse leaders

Question 38

_____ must be able to juggle multiple priorities, communicate effectively, and work well with various stakeholders. They should be task-oriented individuals who can also advocate and serve as mentors for the staff members who report to them.

Answer 38

Nurse managers

Question 39

Both Nurse Leaders and Managers should be proficient at

Answer 39

Communicating with staff and motivating them Thinking creatively and critically Innovating new workflows Delegating tasks Showing compassion for others Making decisions Mentoring and teaching others Solving problems and overcoming difficult situations

Question 40

5 Nursing Leadership Types

Answer 40

Servant Leader Transformational Leader Democratic Leader Authoritarian Leader Laissez-Faire Leader