management styles (ch3) Flashcards
autocratic
where the leader dictates procedures and policies, making all the decisions themselves with no participation from the employees
features:
communication one-way, objectives reflect ideas of the manager
A:
decision making is quick as only one person is involved, communication is direct, suitable for higher risk decisions + young/inexperienced employees, high regard for production + efficiency
DA:
discourages teamwork, low motivation and job satisfaction - higher staff turnover, no open communicataion (one-way) and feedback
persuasive
when the managers attempt to convince the workers of the benefits of the decisions that they make.
features:
one way communication, employee morale will be higher than autocratic
A:
decision making is quick as it is only made by one person, can gain trust and support through persuasion, suits high risk decisions
DA:
communication is still one way - opinions and feedback not sought, low levels of morale + teamwork
consultative
the manager takes into account the opinions and feedback of their workers before making the final decision
features:
two way communication
A:
seeking employee inputs increases satisfaction and motivation, suggestions can lead to a better decision making outcome
DA:
will be time consuming as time is taken to consult, some suggestions may be overlooked/ignored which can lead to resentment and feeling of less self confidence/value
participative
decision making is shared with the manager and the employees
features:
two way communication
A:
suggestions can lead to a better decision making outcome, morale of employees rises as they take part in the operations and process of the business, employees skills and abilites are recognised which can empower decisions
DA:
very time consuming as involvement with each team/individual is needed, can cause conflict as views may differ or suggestions disregarded, lack of contribution
laissez faire (lez a fair)
where the manager has no central role or power as the employees are responsible for the decision making and operations of the business
features:
A:
strong motivation and job satisfication from employees, encourages creativity and innovation, employees given complete freedom and responsibility due to trust
DA:
can lead to a loss of control, conflict between employees, may not suit certain employees, lack of guidance –> loss of direction
appropriateness of management styles
nature of task: whether the task is important (autocratic should be used) or open/creative - needs feedback (participative should be used)
time:
whether time frame to decide is short or long
experience of employees:
inexperienced - autocratic or persuasive (as they are new they would not have much knowledge)
manager preference:
depends on preference in different situations
