*methods of training Flashcards
1
Q
apprenticeship
A
employees learning skills from experienced staff whilst they work on the job (e plumber, electrician)
2
Q
job rotation
A
employees learn the skills of the variety of roles within the organisation
3
Q
multimedia
A
DVDs, PowerPoints and online tools are used to show/present information for the employees to learn
4
Q
coaching
A
being taken through a process step-by-step by a skilled trainer
5
Q
demonstration
A
employee watches a task being completed then performs it themselves
6
Q
role play
A
acting out a role/scenario to show employees how to perform a particular task (eg customer service role plays)
