Methods Structered by Dimensions

Question 1

What does the acronym SIPOC stand for?

Answer 1

Supplier
Input
Process
Output
Customer

Question 2

What does SIPOC (Supplier, Input, Process, Output, Customer) mean?

Answer 2

Transparency of the categorization of processes in the department and identification of the core processes.

Question 3

What is the difference between a SIPOC chart or a SIPOC Tableau?

Answer 3

SIPOC Tableau– An overview of all processes of an area or department is mapped

SIPOC chart– only a single process is shown roughly (3-6 process steps).

Question 4

What is the target and scope of a SIPOC Chart?

Answer 4

Ensures a basic understanding of the process.

Transparency of the major steps of a process in the department.

Question 5

What are the steps when implementing a SIPOC Chart?

Answer 5

Sequence (POCSI).

Enter the service provided (Process) including the major process steps that are required (about 5 steps). Enter the results for the last step (Output) and the recipients of last step (Customer). Enter the initiator (Supplier) and input for the process (Input).

Question 6

What is involved with SIPOC Chart Preparation?

Answer 6

Method has been explained to participants
Participants: Team leaders; facilitator, affected employees.
Dimension: Process
Phase: Analysis
Time required: 0,5h/process

Question 7

What are the SIPOC Tableau Targets and what is the scope?

Answer 7

Overview of all relevant processes of a department or team

Transparency of performed processes in the department and personnel deployed for each process

Self-evaluation of quality of provided services, divided into input quality, process quality and cooperation with customer

Basis for definition of core processes and prioritization of processes / weaknesses to be focused on during project

Question 8

What is the SIPOC Tableau Implementation Sequence?

Answer 8

A maximum of 20 main process categories are defined which then will be described by several processes (1 line = 1 process)

For each process, output, customer, supplier and input are documented, including 3 quality ratings (= Sequence: P-O-C-S-I)

For all quality rating ≥ 4, the weakness has to be described

For all processes, the FTE has to be documented (maybe via day per year calculation of singe persons or teams – see orange columns)

Single SIPOCs may be compiled into a “bigger SIPOC”

Question 9

What is involved with SIPOC Tableau Preparation?

Answer 9

Method has been explained to participants
Dimension: Process
Phase: Preparation
Time required: 
4-8h