Midterm 2 Flashcards
Facilitating well means you are
Communicating well
Communication is what kind of process
Continuous and people process
5 things that communication is affected by
Verbal / non verbal medium
Filter for the coach - attitude, past experience, motives for coaching
Filter for the participants - attitude, past experience, motives for participating
Power
One way communication
Communication involves
Listening and speaking
3 ways of effective communication
Being open
Communicate positively
Communicate clearly
How to be open? -2
Personalize discussion by repeating/contextualizing what they said - I see what you’re saying, make you’re aware of other people’s contributions
Two way communication by asking for and obtaining feedback
When go use one way communication?
Discipline and safety
How to communicate positively? - 6
Be courteous, tolerant, patient, constructive, and loyal - know your audience
How to communicate clearly?
Speak in a concise, amplified, all inclusive manner with proper body language
If you don’t communicate clearly …
Alternative outcomes of what you thought was clear - can also depends on the listener’s capacity to listen, filter and understand
If your listener didn’t hear you in the way you intended for them to hear you - how can you fix it?
Why did they misunderstand and how can we fix it?
Situational dependent
How do you form your group?
Criteria that you look for - what defines a group
What is a group? 1- 4
Any collection of people is thought of as a group
- Awareness and acknowledgement
- A group involves interaction
- Beliefs that membership will satisfy some need
- A group is more productive than its individual members
Participant vs functional groups
Functional groups are more important to us from a leadership perspective - we want one to have all 4 of those characteristics.
Participant groups don’t have a purpose, unaware that we are in one and lack common goal
Stages of group development
Tuckman (1965) identified these stages of development for groups - sports teams are influenced by a lot of other factors
- Forming - assessing situation, initial impression, uncertain stage
- Storming - conflict arises, struggle for leadership may occur
- Norming - trying to be more productive, bringing in diff things and working with them
- Performing - long term goals, team work, solutions, not all groups reach this stage or stay in this stage
- Adjourning and transforming - deforming and mourning - Tuckman and Jensen (1977) - successful completion of goals and prepare for disengagement
Role of leaders and facilitators in the process of group development
Trying to get the groups through these stages
Time for achieve group development
Varies
First follower principle
Leadership is over glorified, treat your first few followers as equals - be bold and follow a lone nut if they have a brilliant idea
Thoughts about followership - 4
Negative connotations
Can’t think for themselves - do what’s popular
Can’t lead - lacking skills and characteristics
Characteristics - social norms
Why would someone wanna be a follower
Good follower before they become a good leader
5 reasons of being a follower
- Fear of retribution
- we dont want something negative to happen - so we dont lose our …
- not a good reason to follow but opportunity to engage with others and change the social norm
- if there’s a good person to be a captain - Blind hope
- idea/hope that something may happen from you engaging - Faith in leader
- see someone with power and believe that’s the person you want to participate with
- someone with skills - Intellectual agreement
- agreeing with good ideas - Buying the vision
- you think they have a good idea
What do followers want?
- Participation must provide satisfaction
- They will participate at DIFFERENT LEVELS of INTENSITY - time
- Csikszentmihalyi (1990) (chicks and Mahalia) - “flow” is a dynamic condition that people feel when they act with total involvement - engage followers, leaders are focussing on a different level of flow and method to get to it - emotional state
3 - interaction with the environment
- circumstances of the setting can include nice the follower’s behaviour - less engaged and satisfaction if they don’t like their group - affect other people
- follower environment (physical and social) behavioural outcomes (satisfaction and intensity)
Follower types and critical thinking
Alienated and effective followers which have high critical thinking
Sheep and yes people have low critical thinking
Follower types and types of participators
Alienated and sheep followers are passive participators
Effective and yes people are active participators