Midterm

Question 1

Which of the following components of the SDLC usually comes last?

Answer 1

maintenance

Question 2

A one-time cost could repeatedly occur across the entire duration of a information systems project.

Answer 2

false

Question 3

Resources for a project do not include people, office space and servers.

Answer 3

false

Question 4

An information system is a set of interrelated business components that collect, process, store,
create, ____________ and produce information.

Answer 4

distribute

Question 5

A system is an interconnected set of _________ that are coherently organized in a way that
achieves something.

Answer 5

elements

Question 6

What kind of systems typically include all aspects of accounting and financial reporting, not just computing and maintaining ledgers.

Answer 6

functional systems

Question 7

A business case could be used to argue against an organization funding a project.

Answer 7

true

Question 8

The primary users of a CRM system are:

Answer 8

Sales, marketing, customer service

Question 9

A ___________ cost is the cost resulting from the ongoing evolution and use of a system.

Answer 9

recurring

Question 10

Tools are never computer programs that make it easier to use and benefit from
techniques and to faithfully follow the guidelines of the overall development methodology.

Answer 10

false

Question 11

Which of these is a correct way to describe methodologies in Enterprise Information Systems.

Answer 11

Methodologies: Comprehensive, multiple-step approaches to systems development

Question 12

Which of the following is used to support value chain activities that involve customer
interactions?

Answer 12

CRM

Question 13

What are the three components of Information Systems? (aka “The Triangle”).

Answer 13

Processes, IT, People

Question 14

B2C involves electronic commerce between a consumer and a ____________.

Answer 14

business

Question 15

A project manager typically only handles one activity on a project.

Answer 15

false

Question 16

Projects are a planned _____________ of related activities which are designed to reach an objective.

Answer 16

undertaking

Question 17

An important part of project management is to ensure that customer _______________ are met.

Answer 17

expectations

Question 18

Agile backlogs do not prioritize work.

Answer 18

false

Question 19

A Gantt chart can show not only the amount of time a task is going to take, but also time _____________.

Answer 19

overlaps

Question 20

Gantt charts and __________ diagrams are powerful graphical techniques used in planning and controlling projects.

Answer 20

network

Question 21

In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This “effect” is also known as the ____________ Effect.

Answer 21

bullwhip

Question 22

When creating a business case, you should present the proposed work in terms of the tangible and ___________ economic benefits to the organization.

Answer 22

intangible

Question 23

What kind of project management methodology features small, iterative steps forward toward completing work?

Answer 23

agile

Question 24

A business case doesn’t have to include any type of justification for the project about to occur, since no one knows what’s going to happen.

Answer 24

false

Question 25

A business case typically includes a rationalization for the project being built or system being analyzed.

Answer 25

true

Question 26

Many projects can fail due to the team's poor planning & project initiation.

Answer 26

true

Question 27

What are the three major system types in an Information Systems Architecture?

Answer 27

Enterprise Systems, Business Intelligence Systems and Collaboration systems

Question 28

_____________ is the process included in the Business Case that clearly states why the work should occur.

Answer 28

justification

Question 29

A non-profit doesn't have to worry about the overall cost of a proposed project because it's relatively unimportant to an organization that doesn't make a profit.

Answer 29

false

Question 30

A well-designed information system interferes with the flow of information and materials.

Answer 30

false

Question 31

An enterprise can have a B2B operation that typically involves a business communicating or working with another:

Answer 31

business

Question 32

One of the three main steps in project identification and selection includes _____________ and ranking IS development projects.

Answer 32

classifying

Question 33

An organization should take into account the feasibility of the proposed work for both existing and planned updates to the organization.

Answer 33

true

Question 34

Agile methods would be more likely to be employed instead of a more engineering-based approach when the project or team is relatively small.

Answer 34

true

Question 35

An organization attempts to achieve its mission and ____________ by using a competitive strategy.

Answer 35

objectives

Question 36

Information systems professionals are trained to develop a ___________ view of the system.

Answer 36

holistic

Question 37

Identifying a project's ____________ is related to how the project will work with both existing and new technologies.

Answer 37

feasibility

Question 38

Usually, when we say a project initiative has a "Bottom-up" source, we're talking about the initiative stemming from ______________, business units or the development group.

Answer 38

managers

Question 39

Slack time is defined as the amount of time workers can slack off at work.

Answer 39

false

Question 40

In systems analysis and design, an "SOW" typically refers to a:

Answer 40

statement of work