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Flashcards in Midterm Deck (40)
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1

Which of the following components of the SDLC usually comes last?

maintenance

2

A one-time cost could repeatedly occur across the entire duration of a information systems project.

false

3

Resources for a project do not include people, office space and servers.

false

4

An information system is a set of interrelated business components that collect, process, store,
create, ____________ and produce information.

distribute

5

A system is an interconnected set of _________ that are coherently organized in a way that
achieves something.

elements

6

What kind of systems typically include all aspects of accounting and financial reporting, not just computing and maintaining ledgers.

functional systems

7

A business case could be used to argue against an organization funding a project.

true

8

The primary users of a CRM system are:

Sales, marketing, customer service

9

A ___________ cost is the cost resulting from the ongoing evolution and use of a system.

recurring

10

Tools are never computer programs that make it easier to use and benefit from
techniques and to faithfully follow the guidelines of the overall development methodology.

false

11

Which of these is a correct way to describe methodologies in Enterprise Information Systems.

Methodologies: Comprehensive, multiple-step approaches to systems development

12

Which of the following is used to support value chain activities that involve customer
interactions?

CRM

13

What are the three components of Information Systems? (aka "The Triangle").

Processes, IT, People

14

B2C involves electronic commerce between a consumer and a ____________.

business

15

A project manager typically only handles one activity on a project.

false

16

Projects are a planned _____________ of related activities which are designed to reach an objective.

undertaking

17

An important part of project management is to ensure that customer _______________ are met.

expectations

18

Agile backlogs do not prioritize work.

false

19

A Gantt chart can show not only the amount of time a task is going to take, but also time _____________.

overlaps

20

Gantt charts and __________ diagrams are powerful graphical techniques used in planning and controlling projects.

network

21

In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This "effect" is also known as the ____________ Effect.

bullwhip

22

When creating a business case, you should present the proposed work in terms of the tangible and ___________ economic benefits to the organization.

intangible

23

What kind of project management methodology features small, iterative steps forward toward completing work?

agile

24

A business case doesn't have to include any type of justification for the project about to occur, since no one knows what's going to happen.

false

25

A business case typically includes a rationalization for the project being built or system being analyzed.

true

26

Many projects can fail due to the team's poor planning & project initiation.

true

27

What are the three major system types in an Information Systems Architecture?

Enterprise Systems, Business Intelligence Systems and Collaboration systems

28

_____________ is the process included in the Business Case that clearly states why the work should occur.

justification

29

A non-profit doesn't have to worry about the overall cost of a proposed project because it's relatively unimportant to an organization that doesn't make a profit.

false

30

A well-designed information system interferes with the flow of information and materials.

false