Quiz 2

Question 1

A well-designed information system facilitates the flow of information and materials more
accurately.

Answer 1

true

Question 2

Which of the following systems encompassed all of the related activities within a functional
area of the business? For example, this system would include all aspects of accounting and
financial reporting, not just computing and maintaining ledgers.

Answer 2

functional systems

Question 3

_____ are those systems that integrate ALL key organizational functions across functional areas.

Answer 3

enterprise systems

Question 4

Which of the following is used to support value chain activities that involve customer
interactions?

Answer 4

CRM

Question 5

Customer Relationship Management (CRM) systems lead to higher switching costs for the customer and increased revenues for business.

Answer 5

true

Question 6

In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This “effect” is also known as the ____________ Effect.

Answer 6

bullwhip

Question 7

________ integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors and customers.

Answer 7

supply chain management

Question 8

A system is an interconnected set of _________ that is coherently organized in a way that
achieves something.

Answer 8

elements

Question 9

The benefits of ERP include:

Answer 9

• elimination of data inconsistencies
• a complete business process view of the various activities across the enterprise and the status of the business
• cost effective customer service and inventory management

Question 10

The primary users of a CRM system are:

Answer 10

Sales, marketing, customer service