Flashcards in Quiz 2 Deck (10)
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1
A well-designed information system facilitates the flow of information and materials more
accurately.
true
2
Which of the following systems encompassed all of the related activities within a functional
area of the business? For example, this system would include all aspects of accounting and
financial reporting, not just computing and maintaining ledgers.
functional systems
3
_____ are those systems that integrate ALL key organizational functions across functional areas.
enterprise systems
4
Which of the following is used to support value chain activities that involve customer
interactions?
CRM
5
Customer Relationship Management (CRM) systems lead to higher switching costs for the customer and increased revenues for business.
true
6
In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This "effect" is also known as the ____________ Effect.
bullwhip
7
________ integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors and customers.
supply chain management
8
A system is an interconnected set of _________ that is coherently organized in a way that
achieves something.
elements
9
The benefits of ERP include:
- elimination of data inconsistencies
- a complete business process view of the various activities across the enterprise and the status of the business
- cost effective customer service and inventory management
10
