Flashcards in Quiz 2 Deck (10)
A well-designed information system facilitates the flow of information and materials more
Which of the following systems encompassed all of the related activities within a functional
area of the business? For example, this system would include all aspects of accounting and
financial reporting, not just computing and maintaining ledgers.
_____ are those systems that integrate ALL key organizational functions across functional areas.
Which of the following is used to support value chain activities that involve customer
Customer Relationship Management (CRM) systems lead to higher switching costs for the customer and increased revenues for business.
In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This "effect" is also known as the ____________ Effect.
________ integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors and customers.
supply chain management
A system is an interconnected set of _________ that is coherently organized in a way that
The benefits of ERP include:
- elimination of data inconsistencies
- a complete business process view of the various activities across the enterprise and the status of the business
- cost effective customer service and inventory management