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Flashcards in Quiz 2 Deck (10)
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1

A well-designed information system facilitates the flow of information and materials more
accurately.

true

2

Which of the following systems encompassed all of the related activities within a functional
area of the business? For example, this system would include all aspects of accounting and
financial reporting, not just computing and maintaining ledgers.

functional systems

3

_____ are those systems that integrate ALL key organizational functions across functional areas.

enterprise systems

4

Which of the following is used to support value chain activities that involve customer
interactions?

CRM

5

Customer Relationship Management (CRM) systems lead to higher switching costs for the customer and increased revenues for business.

true

6

In the beer game, we saw the effect that one information system can have on another within
one or more interrelated enterprises. This "effect" is also known as the ____________ Effect.

bullwhip

7

________ integrate inbound and outbound logistics activities across the various suppliers, manufacturers, distributors and customers.

supply chain management

8

A system is an interconnected set of _________ that is coherently organized in a way that
achieves something.

elements

9

The benefits of ERP include:

- elimination of data inconsistencies
- a complete business process view of the various activities across the enterprise and the status of the business
- cost effective customer service and inventory management

10

The primary users of a CRM system are:

Sales, marketing, customer service