midterm - STAFFING AND SCHEDULING

Question 1

According to Healthcare Finance News “Labor costs
continue to be hospitals’ biggest expense” This
statement includes the clinical laboratory, where human
resources account for ___ of the laboratory budget.

Answer 1

42%

Question 2

The ___and ___ required of the staff as
well as staff scheduling models can optimize laboratory operations

Answer 2

education ; experience

Question 3

Failure to recognize the impact of staffing and
scheduling might diminish ___AND __.

Answer 3

services provided
negatively affect the operating budget

Question 4

4 criteria important when in comes to setting long term goals

Answer 4

job design
job description
Job specification
job scheduling

Question 5

5 course of dimension fo job design

Answer 5

skill variety
task identity
tasksignificance
autonomy
feedback

Question 6

one of the 5 dimension under job design

range of skills and activities necessary to complete the job

Answer 6

skill variety

Question 7

The extent to which a job requires a
variety of skills to carry out the tasks involved.

Answer 7

skill variety

Question 8

• The degree to which a job requires
  completing a “whole” piece of work from beginning to
  end

Answer 8

task identity

Question 9

an ability to complete a required task

employees that are involve from the start to finish are more satisfied

Answer 9

task identity

Question 10

The extent to which the job has an
important impact on the lives of other people

Answer 10

task significance

Question 11

impluence and impact on the job

Answer 11

task significance

Question 12

The degree to which the job allows an
individual to make decisions about the way the work
will be carried out.

Answer 12

autonomy

Question 13

also known as self government

Answer 13

autonomy

Question 14

this dimension measures the amount of information about the employee receive about his or her performance

Answer 14

feedback

Question 15

• The extent to which a person receives
  clear information about performance effectiveness from
  the work itself.

Answer 15

feedback

Question 16

those 5 dimenson, we can acheve psychological state.

what are those 3

Answer 16

experience meaningfulness at work
experience responsibility
Knowledge of the actual results of the work activity

Question 17

3 dimensions where in the employee believe that at heir job is more meaningful and they are valued than appreciated

Answer 17

skill variety
task identity
task significance

Question 18

a dimension related to responsibility,

Answer 18

autonomy

Question 19

a dimension related to extent to which people to knopw how well they are doing

Answer 19

feedback of personal evaluation

Question 20

the best theory for job design

Answer 20

Two Factor Theory (Frederick Herzberg’s )

Question 21

2 factor for Two Factor Theory (Frederick Herzberg’s )

Answer 21

extrinsic/hygiene or intrinsic/motivation

Question 22

Job descriptions should be based on __ and reflect any skills needed

Answer 22

competency

Question 23

in terms of job description, each duty can be classified into

Answer 23

• basic core task (as a generalist)
• advance technical skill
  -suprvisor responsibilitie

Question 24

five key sections common to most job
descriptions:

Answer 24

• Job title
• Minimum qualifications and desired worker skills
• Job duties
• Responsibilities and accountability
• Job relationships

Question 25

job description criteria

Answer 25

regulatory certification education training experience physical demands skills, abilities, knowledge base work environment

Question 26

check if what we're doing fit on the job description

Answer 26

job specification

Question 27

processing urine and feces

Answer 27

generalist

Question 28

molecular biology

Answer 28

specialist

Question 29

pros for generalist

Answer 29

flexibility entry level opportuities breadth of knowledge

Question 30

cons for generalist

Answer 30

increase resource allocation to maintain teh documents staff competency entry level, as staff gain experoence in tenure lack of depth

Question 31

pros for specialost

Answer 31

depth of knowledge career ladder opportunity

Question 32

cons for specialist

Answer 32

narrow base of experience limited flexibility in scheduling

Question 33

Specific job duties must be identified to ensure that the incumbent understands what he or she is to do

Answer 33

job description

Question 34

A ___ job description offers a clear and complete format that addresses the expectations for both the employer and the employee

Answer 34

criterion-based

Question 35

It should be based on legal regulations, certification needs, educational essentials, critical tasks related to the job, and work environment needs

Answer 35

Criterion-based Job Description

Question 36

Finding the “right fit” based on education, specific technical skills, and experience is critical.

Answer 36

staffing process

Question 37

Finding the “right fit” based on __, __, and ___

Answer 37

education, specific technical skills, and experience is critical.

Question 38

also referred to as work design or task design

Answer 38

Job design 

Question 39

a core function of human resource management and it is related to the

Answer 39

specification of contents methods and relationship of jobs

Question 40

: The extent to which people believe that their job is meaningful, and that their work is valued and appreciated (comes from core dimensions 1-3).

Answer 40

Experienced meaningfulness of the work

Question 41

The extent to which people feel accountable for the results of their work, and for the outcomes they have produced (comes from core dimension 4).

Answer 41

Experienced responsibility for the outcomes of work

Question 42

The extent to which people know how well they are doing (comes from core dimension 5).

Answer 42

Knowledge of the actual results of the work activity

Question 43

whe it comes i seacrhing, we need a commitee

Answer 43

- pathologist - chief medtech - at least 1 section head

Question 44

in search process: advertising The advertisement should be:

Answer 44

Concise stating the job title the minimum educational requirements any applicable licensure or certification requirements brief summary of the main job responsibilities.

Question 45

in searhing process, we need to group them what are they

Answer 45

group 1 group 2 group 3

Question 46

which group consists of those individuals who have outstanding qualifications and are strong candidates for the job.

Answer 46

group 1

Question 47

which group includes those who meet just the minimum qualifications.

Answer 47

Group 2

Question 48

which group includes those individuals who do not meet one or more of the qualifications.

Answer 48

Group 3

Question 49

Key points to consider when reviewing résumés are ___, ___, and ___. Not taking the time to carefully review and submit a well-written résumé suggests a lazy, irresponsible, poorly educated, or otherwise less than acceptable candidate

Answer 49

spelling, grammar, and syntax

Question 50

Considerations in Creating a Resumé

Answer 50

- Informal writing, inappropriate use of abbreviations, colloquialisms - Handwritten or photocopied résumé - Appearance - Colored paper, embossed emblems or watermarks, perfumed paper -Minimum qualifications -Too much information -Discriminatory practice -Inconsistencies in work history, education, or other time- relevant events.

Question 51

Ten interview tip

Answer 51

Prepare before the interview; do not use the interview time to look at the candidate’s résumé for the first time. Allow an adequate amount of time for the interview. Avoid interruptions. Schedule the interview in a quiet area. Welcome each candidate warmly and make the candidate feel at ease. Explain the interview process and what follow-up the candidate might expect. Avoid asking stress questions. Avoid controversial issues. Do not ask illegal questions Do not make promises to the candidate that you cannot keep. If you do not know the answer to a question, don’t guess. Don’t do all the talking.

Question 52

Moderately and highly complex tests, requires a different group of technical staff than a laboratory performing mostly routine testing on automated analyzers. Specialty areas in microbiology, surgical pathology or cytology, and blood bank also require special consideration

Answer 52

test mix

Question 53

– A full-service laboratory supporting an ER and/or intensive care units requires a different pattern than an outpatient laboratory or POL providing ser- vices Monday to Friday for one shift. Staff must be available to support the emergency room and critical care units, at least for those tests that must be available as STAT tests at all times.

Answer 53

hours of operation

Question 54

To schedule staff effectively, the laboratory manager must understand the following:

Answer 54

needs of the laboratory hours of operation the staff required versus the needs of the employees

Question 55

Metrics for Success

Answer 55

Reporting efficiency Turnaround time (stat - 30 mns - 1hr) Productivity measurements Impact on staff Scheduling processes

Question 56

key points Staffing and scheduling are very dependent on the:

Answer 56

-Locale -the availability of technical staff -the practice patterns by physicians -the service lines offered by the healthcare facility, and patient expectations