Midterm Test - Part 2

Question 1

Benoit’s Image Restoration Techniques

Answer 1

1. denial
2. shift the blame
3. provocation
4. defeasbility
5. accident
6. good intention
7. boltstering
8. minimization
9. differentiation
10. trancendence
11. attack the accuser
12. compensation
13. corrective action
14. mortification

Question 2

Denial -

Answer 2

Claim you didn’t do it

Question 3

Shift the blame

Answer 3

Switch it to someone else

Question 4

Provocation -

Answer 4

scapegoating, a reaction to what someone else did

Question 5

Defeasability -

Answer 5

didn’t know or didn’t have enough information

Question 6

Accident -

Answer 6

not my fault, it was because of something else

Question 7

Bolstering -

Answer 7

tell all the good we’ve done to reduce the bad

Question 8

Minimization -

Answer 8

It wasn’t that bad, mountain out of a molehill

Question 9

transcendence -

Answer 9

place the act in a different context

Question 10

Attack the accuser -

Answer 10

co-accuse, attacking your accuser credibility

Question 11

Compensation -

Answer 11

offer payment to make them go away (no sense of admitting guilt)

Question 12

Corrective action -

Answer 12

try to restore to the original state

Question 13

Mortification -

Answer 13

Admit guilt, ask for forgiveness, repair the damage

Question 14

What are TRIP Goals

Answer 14

1. Topic
2. Relationship
3. Identity/facework
4. Process

Question 15

Topic goals

Answer 15

What do we want? What is the content?

Question 16

Relational Goals

Answer 16

Who are we to each other?
How do we want to be treated?
More personal, we are invested
off topic
Also is one of drivers of disputes along with indentity

Question 17

Indentity

Answer 17

Driver of dispute with relational goals

Who am I in this interaction? When identity becomes an issue people are less flexible and engage in destructive moves.

Question 18

Process Goals

Answer 18

How conflict will be conducted. What communication process is or will be used to solve issue? What are the steps to stay out of future conflict?
ie equal talk time, consensus vs voting, not allowing the children to speak.

Question 19

RICE Power Currencies & what is key to success

Answer 19

Resources
Interpersonal linkages
Communication skills
Expertise
*Key to success is dependent on how much the other party values the power currency

Question 20

Resource power -

Answer 20

the ability to control resources. Often a result from obtaining a specific position

Question 21

Interpersonal linkage power -

Answer 21

ability to network or bridge what you have to other people and things

Question 22

Communication skills power -

Answer 22

charisma, persuasive speech, form bonds through love, sex, caring, nurturing, understanding and empathic listening

Question 23

Expertise power -

Answer 23

special skills or knowledge in a particular area

Question 24

Techniques for balancing power -

And What is metacommuncation? -

Answer 24

1. Dialogue
2. Restraint
3. Focus on interdependence
4. power of calm persistence
5. stay actively engaged
6. empowerment of low power people by high power people
7. metacommunication (communication about communication/being verbally explicit about the communication),
8. what you say when you are low power

Question 25

Power Orientations -

Answer 25

Designated power - easily seen (position) Distributive - either/or, destructive, one-up, win/lose Integrative - both/and, power is subordinate to rights and needs Denial of power

Question 26

Relational Theory of Power -

Answer 26

Excluding situations of unequal physical power and use of violence, power is a property of the social relationship rather than a quality of the individual.” The relationship, not the individual creates the distribution of power. The amount of power you have over someone is directly related to the amount of dependence they have on you. Each participant has power with the other AB.

Question 27

5 Main Conflict Styles & Concerns

Answer 27

Avoiding - low concern for self and low concern for others. Obliging/accommodating - (door mat) high concern for others, low concern for self Compromising - Medium concern for self/other, in the middle Competing/dominating - high concern for self, low concern for others. Collaborating/integrating - high concern for others, high concern for self

Question 28

Principle of Error -

Answer 28

the opposite of rhetorical sensitivity (the ability to adjust styles). Starting out with the style we want, but unconsciously change to the ones we didn't want to use

Question 29

Rhetorical Sensitivity -

Answer 29

changing our style in order to adapt more to the situation.

Question 30

Threats -

Answer 30

Negative sanction, has to be credible, source controls the outcome

Question 31

Warning -

Answer 31

Negative sanction, source doesn't control the outcome

Question 32

Promise -

Answer 32

positive sanction, source controls the outcome

Question 33

Recommendation -

Answer 33

Positive sanction, source does not control the outcome

Question 34

Self-fulfilling Prophecy -

Answer 34

Enacted over and over again, we provoke the very behavior we accuse the other in the conflict of perpetuating.

Question 35

Systems Analysis of Conflict - (Macro Analysis)

Answer 35

WOP Wholeness - looking at the whole system, Organization - looking at the pieces (coalitions, triangles Patterns - the rules, microevents Car metaphor - the mechanic looks at car type (system) if it is prone to problems, then looks at specified parts (organization), then patterns (if the driver does___ then ___)

Question 36

Conflict Triangles -

Answer 36

Regular - when you experience a conflict with J and then your talk to B about it. Toxic - When it is destructive to the relationship

Question 37

Coalitions -

Answer 37

form when some are closer to each other than they are to others. private bonds. can become exclusive.

Question 38

Interaction rules - (micro level analysis)

Answer 38

(Systems rules) the underlying communication structure of the interaction. Guide behavior in subtle ways, prescriptions for behaviors. Not really expressed or written, but just are.

Question 39

Micro-events -

Answer 39

repetitive loops of observable interpersonal behaviors with a redundant outcome.